Had to pay $32 per day for parking despite the fact it showed free parking on booking.com Was a family of 4 and needed to walk to reception to get new water bottles daily. No complementary breakfast

Stayed in July 2025

The windows in the room are foggy. There was an awesome storm the night we stayed, but you couldn't see it clearly. The washroom needs a fan, crucial when there is more than one person staying in the room

The rooms were clean and the beds were comfortable. The washrooms were very neat and the shampoo brand smelt amazing! The bedside table lamps were bright and great for reading . The pool area was attractive and the grounds were tastefully laid out and cared for.

Stayed in July 2025

The sliding bathroom door had gaps on both sides making it not so private to use bathroom.

Friendly Staff and good size rooms.

Stayed in July 2025

Good location, very nice pool-area and gym. Fantastic breakfast! Just a bit annoying that the waitress came with a bill even though we told her we had breakfast included.

Stayed in July 2025

The hotel itself is not my style They charged twice fir my car (they put 1 car and 2nd car), I saw it and we corrected that

Comfortable renovated rooms

Stayed in July 2025

Restaurant breakfast was expensive and not very good. TV stopped working my second night, and the maintenance person never showed up to fix it. Make sure to insist on a renovated room.

Stayed in March 2025

I asked for towels twice on 2 separate days and never received. Also, we enjoyed the pool and hot tub before a group came in and left their children all under 18 with no supervision.

Property was clean.

Stayed in February 2025

When we returned to our room after dinner, the TV no longer worked. Someone came and got it running again. I plugged it my phone, tablet and watch. None of the outlets worked, Didn't realize it until the next morning. Nasty.

We were at a Memorial Service. That was fine. Food was plentiful and all seemed pleased. We also had dinner and breakfast with friends and food was good and service fine.

Stayed in January 2025

The hot tub was overrun with children the entire time and unusable. Parking fee is dumb.

Staff were outstanding- Kendra was fantastic.

Stayed in December 2024

The bathroom door is broken

Location

Stayed in November 2024

Don’t know if the rooms on the 5th floor were all like mine but pretty shabby. Big rips in the curtain sheets, run down, scuffed furniture, creaky beds, old air conditioner units, poor decor. Very run down carpet in parts of the hotel. It’s like 1/2 upscale, 1/2 ghetto. Not worth a $500 rate at all.

Easy to get to.

Stayed in October 2024

The water in the shower was not hot, the parking was not included in the price of the hotel. On booking.com i was charged 504 and my credit card statement now says 596.00. Overall I was not impressed based on price. Will look for an AirBNB next year.

Location

Stayed in October 2024

I did not like that we has ro pay so much ro park when there were no other alternatives.

The grounds and the room appeared to be clean and well kept.

Stayed in August 2024

There was hair all over our shower walls and floor. Pretty gross. Beds were a bit too soft...some pillows were soft and flimsy, others were firm. Pool area could've been a little better kept.

Location was good when getting to and from downtown.

Stayed in September 2024

room 258 was very old and needed updating, no fan in shower which made it quite difficult to get ready for events due to fog and steam that did not dissipate

good location, very helpful staff, shuttle was excellent and very convenient!

Stayed in August 2024

That people who use the pool put towels on the lay out beds to hold it for themselves when they leave the pool area and Thier are people actually using the pool waiting for a bed to lay out in. That should not be allowed! I was out there for over two hours with some beds with a towel or clothing on it saving it for someone who wasn’t there the hole time I was out there. I got tired of waiting and left.

The pool But it needs a good cleaning. The tile on the waters edge and a little under is filthy with yellow stuff that looks like mold. Last time I was there two years ago it looked the same. That need to be cleaned. The world pool the same except it also has things on the top of the water that you can clearly see next to the light around it. That needs a good cleaning to.

Stayed in August 2024

Closet doors didn’t stay open, banged shut. Armchair in room was uncomfortable and lacked ottoman we had in original room. New room didn’t have tub, was smaller, fewer drawers, on level with parking lot, lacked small freezer in fridge we had in original room, front desk busy almost all the time, internet spotty,

Upgraded because original room didn’t have safe. New room was inferior in about 10 ways but didn’t feel like moving rooms again. Pool was crowded and full of screaming kids but it was a holiday weekend so expected.

Stayed in July 2024

The cleaning services is not being delivered for, THREE consecutive days. The incident was that there were a non-English speaking maid knocking on our door at 10:30 am on July 6th (they skipped doing the cleaning on July5th too as we checked in on th 4th), we told her to please come after 2 pm as we will be leaving around 1 pm. It seems that she didn't understand the language as the front desk providing me with two confusing excuses when we came back at 6:00 pm and still found the room was not being cleaned, so on and so forth. The front dest named Alex, instead of sending me a maid right away, he left me waiting for about 30 minutes, and then I had to make a followed-up call to him by myself again of when can the room being clean. The prompt answer I got from him was the maid lady had come back at 2 pm knocked on the door but no one answered, so she decided to leave the clean towels in a laundry bag hanging on the door knob instead. This is unaccepatable, I asked for the cleaning asap as trashes were in the room for 3 days already. The bathroom and bed were not being done for the same period, but his answer was an excuse not a solution. Then, he asked me to hold the line........ After holding he line for about 5 mintues, he came back with another excuse saying that, the maid actually had been waiting for me in front of the room for ten minutes after being informed to come back at 2 pm.?!?!?! I was quite unpleasant and keep asking when can we get the room clean, Alex said that all maids was off duty since 5 pm!!! I can't believe I got these two confused answers from the face of BONVOY. I had to ask,"Do I need to check out now or cleaning room by myself", the front desk guy kept saying the maid was off duty already. I was very upset and requested for a cleaning right then, he said he will try but not confirmed when. I had to say that we will opted out our dinner and wait, just tell us when, we will wait.

Good location, easily access to the placess we intened to visit, and meet up for meeting.

Stayed in July 2024

The room is dated. Feels very 80s motel all beige and brown with a v worn grubby carpet. The bathroom was tiny

Lobby and pool were well kept Bed very comfy

Stayed in July 2024

I wished the restaurant menu was a bit more extensive, but the offerings they had were delicious

Comfortable beds, clean facilities, nice pool, friendly and helpful staff

Stayed in July 2024

We were told we had to pay 32.00 a day to park at facility, we had to wait until four to sign into hotel and there was not an option including breakfast, we had to pay for breakfast, lunch and dinner.

We had great customer service throughout our stay. We liked the amenities of the restaurant, salon, pool, jacuzzi, gym and the cleanliness. The room had accommodations with safety box, refrigerator, extra large tv screen, updated interior room and a great view of the pool and lounge areas. I liked the fact that the inside and outside pools were attached to each other and the location of the hotel is five minute drive to billiards, restaurants, RID Museum and downtown events. The Marriott has a credit card that you can get promotions, points and gift cards.

Stayed in July 2024

The refrigerator didn’t get cold. The room was old and ugly.

Nice lady in the breakfast buffet area helping me.

Stayed in April 2024

after many years of staying there with free parking- I was very unhappy about the new policy of 25dollars for guest parking.

Stayed in April 2024

The location made getting to attractions a bit annoying.

The guest room was lovely, the shower was wonderful, and the restaurant was delicious.

Stayed in April 2024