$35 dollars a day 'amenity tax' which we were not pre warned about.

Location really good for Fisherman's Wharf and getting around.

Stayed in August 2025

N/A

The room was a great size with tea and coffee making facilities. The bed was super comfortable and the bathroom had all we needed. Breakfast was filling, with a fine selection of cooked breakfast, cereal, yogurt, fruit and pastries. The coffee and juices were delicious.

Stayed in July 2025

I can't think of any :)

Really nice and comfy bed

Stayed in June 2025

The value and quality of the breakfast buffet.

Even though the room I booked wasn't what I reserved they accommodated us and it ended up working out better for us. Thank you.

Stayed in July 2025

I was charged twice for my booking and had I not noticed it would have been very difficult to rectify given I was only there for a few days. Manager quickly revoked the second transaction but it took some time to be reflected on my account. Staff were not that welcoming (they smile but don't seem that happy).

Bed was comfortable, shower was OK

Stayed in June 2025

Some of the staff were very abrupt/unhelpful

Based in Fisherman's Wharf; restaurants, bars and trams all close by

Stayed in May 2025

Very small lounge, no pool or roof decking

Location

Stayed in June 2025

Hotel perfectly located - close to airport especially for overlay flights

Stayed in May 2025

The breakfast deal, which was very good, could have been explained a little more clearly; although tbf we were quite jet lagged when we arrived.

The room was spacious, clean and in good condition. The bed was very comfortable.

Stayed in April 2025

Great location. Very comfortable room and facilities

Stayed in May 2025

The hotel did not have ample staff to assist guests with their luggage. We had several huge luggage and the staff at the reception told us that they do not have bellboy/ porter service to assist us. This was a big let down for us.

The location is perfect.The property is near Fisherman’s Wharf. The HoHo Bus pass by the hotel itself.

Stayed in May 2025

Rooms were spacious, clean and hotel was extremely well located.

Stayed in May 2025

Restaurant staff were unfriendly, ceiling in the room was dated, corridors were freezing cold.

Rooms were spacious and comfortable, housekeeping came everyday and cleaned the rooms promptly. Front desk staff were friendly and helpful. The air conditioning and heating worked flawlessly. Location was good but very, very touristy. Keep this in mind when booking. Gym has lots of equipment, was tidy and clean. Washer and dryer was a nice touch. Free travel drink bottles from front desk were also great!

Stayed in April 2025

High rate with little included. $75 a day parking should be reduced or free with high daily hotel stay; $30 daily additional amenities fee charged whether you use it as a credit or not; no continental breakfast; really messed up check in which could have been inexperienced computer user....took over 45 minutes even though I did precheckin on line.

Loved convenient location to many sites and transportation. Room was excellent.

Stayed in April 2025

Flexibility

Clean and location

Stayed in April 2025

Parking was expensive.

Very central. Comfortable rooms and friendly staff.

Stayed in March 2025

The crazy charges are out of hand. You're required to pay $30/day towards the overpriced restaurant. Each day you use or lose the $30 credit. Even the staff couldn't explain all the charges at check-in. It's basically a cash grab.

The location is very good for visiting tourist attractions. The room was comfortable.

Stayed in December 2024

The price for a basic breakfast buffet was astronomical

Stayed in January 2025

My bed in this case wasn't the best, I could feel the bed springs. I only stayed for a night so I didn't complain for that.

I loved the location and the fact that it wasn't noisy at all. They give you a daily $30 credit to be used for breakfast, dinner or beverages which is helpful (We already know SF is an expensive city).

Stayed in December 2024

No free breakfast, a bit pricey

Close to the pier and restaurants , clean and friendly staff

Stayed in January 2025

All the additional charges we had to pay when we got there. I never booked a room and then had so many additional charges added on after arrival. The room ended up costing over $100 more each day than what was shown during booking. Plus I paid a little extra for a nice view and had a side street view of the hotel across the street.

Breakfast was good but expensive. Everything was ala carte, or you could get the buffet for one at the price we normally pay for two to eat at our local dinner. Prices were outrageous. $7.00 for orange juice, $9.00 for a bagel with cream cheese. $20.00+ for an omelet.

Stayed in December 2024

Great location, very clean. Staff are wonderful! Queen Double Rooms are small & bathrooms are tiny.

Stayed in December 2024

Restaurant was so slow

Location was great, rooms was nice and comfortable

Stayed in November 2024

Convenient

Stayed in October 2024