Beds weren't comfortable and no comforter they were cold. Receptacle didn't work in room so charging phone was difficult. Hours of pool were limited.

The activities. Room. Quality of food. Value. Staff.

Stayed in March 2024

Hornets nest on balcony, sent email just to advise, they came right away left me a note about bees...bees don't bother me like hornets, just about everything was closed, so it was more or less a bust.

Price was right, space was enough, it was clean, and all around comfortable.

Stayed in May 2023

Our unit in Eagle Trace @ Killy Court came with a full kitchen. There was no pitcher, no measuring cup, no colander, no pizza pan in our unit's kitchen. Pretty standard in most in-unit kitchens.

size of the unit, storage space in the unit a big plus, & proximity to Skyline Dr.

Stayed in October 2022

Everything costs extra to do.

The place had a lot of different things to do.

Stayed in August 2022

I asked for an updated room. The desk associate spoke very little English and said yes updated room. The room was not updated, we had food crumbs on the fold out sofa and no blankets for the pull outs.

Stayed in August 2022

Although the unit was good for us, I wish it had been updated/renovated. The beds and couches were extremely uncomfortable. They have definitely had their days and need to be thrown out. I also wish some of the attractions were free or cheaper. The waterpark was way too crowded, so my husband and I sat outside to wait for the kids. It was a waste of money.

The amenities/attractions were great. The views were amazing! The unit was good, it was ample size for us.

Stayed in April 2022

I was led to believe there were hot tubs in the room and they were not.

The location was good and everything was accessible.

Stayed in November 2021

Mountain View & pools

Location & activities & Mountain View

Stayed in September 2021

N/A

Clean and Great location

Stayed in September 2021

The unit didn’t “feel” clean unfortunately - the carpet in the unit had dark dirty stains on the rug near the balcony door in the living room. There were dirty dishes in the cabinet. The 2 balconies looked tired and the outdoor plastic furniture wasn’t in the best condition

For a family of 3, the one bedroom in Eagle Nest on the hillside, is the right size. It was nice to have a fridge, toaster, and hot plate-burner. We enjoyed the waterpark, the restaurant, and the proximity to Shenandoah.

Stayed in September 2021

Depending on what unit you stay in, there are quite a bit of steps.

Many activities for all ages.The one bedroom apartment was spacious and clean.

Stayed in August 2021

The mattress was bad my back still hurts

I like the how easy it was to get the keys and go the property

Stayed in July 2021

THE BEDS WERE HORRIBLE!!! So hard and lumpy. The furniture also needs to be updated. All of it was very worn. If they want people to become members, they should put them in the updated units, if any.

The condo was spacious and fairly clean. The activities were fun and reasonably priced. The restaurants were a bit pricey but did give large portions.

Stayed in June 2021

Be removed and relocated in the first hour. The problem of not having reservation ready after I. Called on way there. Poor communication on what was happening. Not very prepared as they should have been

Location

Stayed in April 2024

They acted like it was up to the resort to reschedule and when i Called the resort they acted like I had to call booking.com.

My vehicle broke down on the way to Massanutten and they wouldn't reschedule for me. Thanks for nothing.

Stayed in August 2023

No shampoo in the bathroom

It was delicious 😊

Stayed in August 2023

The stairs are in the valley because my son is only two years old.

There were so many activities to do.

Stayed in July 2023

The hot tub was extremely dirty. Brown bubbles when we ran the jet. Counter tops were not wiped down. Had old for and dirt still there.

Views were great

Stayed in December 2022

none

Clean and warm.

Stayed in October 2022

The accomadations are outdated. TV in bedroom was really small and did not get all channels.

The scenery was awesome.

Stayed in July 2022

dirty, needs urgent upgrades. window treatments and carpet look from the 1970s. hvac filters smell like humidity.

setting

Stayed in May 2022

The couches in the living room smelled like wet dogs. The decor/furniture was very dated - 80's 90's. Three of us got splinters from the rickety old wooden deck. Many of the things to do on the resort were completely closed on Wednesday and Thursday which was super frustrating and would have been good to know in advance. The website did not indicate such. Food at the restaurant right by the ski slopes was terrible.

It was fun to sit on the back deck and feed deer, skunks, ground hogs and possums. The jetted tub was a nice addition. The beds were comfortable. It was nice that it had a propane grill.

Stayed in April 2022

Too many chargers no stop at all I come to vacation to be relaxed but we find them punching us to buy a Gold membership with $31.000 as mortgage

‎‏I’m sorry for myself and my family for this unorganised holiday, although it is small, the place is beautiful, but the place where the house is located very deserted and dangerous. The house looks elegant, but we found many insects in it and smell of cigarettes and the bed and carpet are not clean at all We asked for help from housekeeping, but they refused to come also they said breakfast included I find a small table inside building close to elevator and they charged you $50 without your permission another $50 as deposit . all these complicated matters, we decided to leave the place prematurely I lost my breathing inside the house so no way to get back to this place at all

Stayed in September 2021

Our beds were very uncomfortable at Eagle Trace. Two of the cook top plates didn't work. The TV didn't work and when we tried to call reception we never got through to them. On a few occassions during our week stay house keeping would leave bags of linen around our front door from units they serviced above or next door. The bags were left for 2 days and got drenched with rain.

The location is great and we enjoyed all the activities offered. We spent a lot of time at the pools, water park, play grounds and trails. We enjoyed the space at our accommodation and cooked many meals in the kitchen. The towels at the pools were a bonus. There were always lifeguards present. It never felt too overcrowded even when it got busy.

Stayed in August 2021