Reviews of The Grayson Hotel Miami Downtown 4 stars
1100 Biscayne Boulevard, Miami, FL 33132, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI loved the pools, both of them. Also the floors were super clean. Actually entire building.
Thank you so much for your kind words, John! We’re delighted to hear you enjoyed both of our pools and noticed the cleanliness throughout the property. Our team takes great pride in maintaining a welcoming environment, and your feedback means a lot to us. We look forward to welcoming you back for another relaxing stay! - Daliana, Front Desk Supervisor
Thank you so much for your kind words, John! We’re delighted to hear you enjoyed both of our pools and noticed the cleanliness throughout the property. Our team takes great pride in maintaining a welcoming environment, and your feedback mea… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect to the port and the facilities was A1.
N/A
Dear Karla Thank you for taking the time to share your feedback! We're so glad to hear that our location near the port worked perfectly for you, and that you found our facilities top-notch. We hope to welcome you back again soon! Warm regards, Guest Service Team
Dear Karla Thank you for taking the time to share your feedback! We're so glad to hear that our location near the port worked perfectly for you, and that you found our facilities top-notch. We hope to welcome you back again soon! Warm… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel is beautiful.
Thanks for your kind words. If you’re looking for a place that combines beauty, comfort, and exceptional service you must come back!
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewDidn’t like that the Infiniti pool has no sunlight in the day so it’s cold cause of the building around
Thank you for sharing your feedback. We understand that the lack of sunlight at the Infiniti pool has impacted your experience, and we apologize for any inconvenience caused. We appreciate your input and will consider ways to improve the comfort and enjoyment of our amenities.
Thank you for sharing your feedback. We understand that the lack of sunlight at the Infiniti pool has impacted your experience, and we apologize for any inconvenience caused. We appreciate your input and will consider ways to improve the co… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewPool and spa areas were awesome. Balcony view was very nice.
Staff was terrible. There were only 1 or 2 interactions that were friendly, the door man and a lady at the front desk. Everyone else we interacted with was either nasty or rude.
Thank you for sharing your feedback. We're glad you enjoyed the pool, spa, and balcony views. However, we sincerely apologize for the less-than-expected interactions with our staff. Your comments are important, and we will address this to improve our service. We appreciate your honesty and hope to have the opportunity to provide a more positive experience in the future.
Thank you for sharing your feedback. We're glad you enjoyed the pool, spa, and balcony views. However, we sincerely apologize for the less-than-expected interactions with our staff. Your comments are important, and we will address this … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewModern rooms
Forced to valet
Thank you for your positive feedback. We're glad you enjoyed the modern rooms and appreciate your understanding regarding our valet service. We strive to provide a comfortable and convenient experience for all our guests and hope to welcome you back soon.
Thank you for your positive feedback. We're glad you enjoyed the modern rooms and appreciate your understanding regarding our valet service. We strive to provide a comfortable and convenient experience for all our guests and hope to wel… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation was amazing! Room was wonderful
Pool was broken, one elevator broken, and pool bar was closed. It seems they had a flood that affected a lot of amenities, but I could see staff working to get everything up and running.
Thank you so much for your review, Rhonda! We apologize for the inconvinience during your stay with the pool being shut off, and other amenities being unavailable. Our team was working diligently to get the electricity back up, however, due to many unforeseen circumstances and setbacks, the fix took longer than anticipated. Thank you for understanding and we are glad that you were still able to enjoy the stay!
Thank you so much for your review, Rhonda! We apologize for the inconvinience during your stay with the pool being shut off, and other amenities being unavailable. Our team was working diligently to get the electricity back up, however, due… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThis hotel was absolutely perfect! Me and my boyfriend were so happy staying at this hotel. Our room was exactly as pictured, everything was so clean, and the staff was very nice and helpful.
The prices for food and drinks were a little high at the pool.
Thank you so much for your review and feedback! We are happy to hear that you enjoyed your stay with us!
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe bathroom was excellent, the bed was conforable, the balcony nice view , I enjoyed my stay
The addition charges not seen on the menu in the resturant by the pool
Thank you for sharing your feedback. We're glad to hear you enjoyed the bathroom, comfortable bed, and the view from the balcony. We appreciate your positive comments and will look into the additional charges at the poolside restaurant to ensure clarity on our menu. Your satisfaction is important to us, and we hope to welcome you back for an even better experience.
Thank you for sharing your feedback. We're glad to hear you enjoyed the bathroom, comfortable bed, and the view from the balcony. We appreciate your positive comments and will look into the additional charges at the poolside restaurant … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewExcellent location.
Dear Guest, Thank you for staying with us at The Grayson Hotel and for sharing your kind comments. We can't wait to welcome you back soon! Regards Guest Service Team
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation, valet pool area the spa
Hi Morgan!Thank you for sharing your positive experience. We're delighted to hear that you enjoyed the location, valet service, pool area, and spa. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional visit.
Hi Morgan!Thank you for sharing your positive experience. We're delighted to hear that you enjoyed the location, valet service, pool area, and spa. Your satisfaction is our priority, and we look forward to welcoming you back for another… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNicely placed close to the harbour/fun. Cleaness
The dinner restaurant was closed and so was the breakfast restaurant , so we had to go to the poolbar for dinner and breakfast. The breakfast was served in plastic container. It was no fun being there when you want some finer dining as we had expected. The next day we ordered breakfast via room service and had to argue with staff about it. Again it was served in plastic containers and the coffe in carboard "glasses" It tasted awfull and it was cold. At least they could have reimbursed or made some kind of deal with us.
We apologize for the inconvenience caused by the closures and the dining experience. We understand your disappointment with the meal options and presentation, and regret that it did not meet your expectations. Your feedback about the breakfast service and quality is taken seriously, and we will work to improve our offerings and communication. We appreciate your comments as they help us enhance our guests' experience.
We apologize for the inconvenience caused by the closures and the dining experience. We understand your disappointment with the meal options and presentation, and regret that it did not meet your expectations. Your feedback about the breakf… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewAbsolutely gorgeous hotel. Met at reception with rose prosecco I believe. Free upgrade. Feels like a hidden gem. Pools on roof were gorgeous. They have a lap pool overlooking Miami. Room lovely. Stunning property. Very hip. Near the Marketplace, restaurants, CVS, Miami port.
Food a bit on the expensive side and restaurant and bar empty so we ate elsewhere.
Hi Danielle.Thank you for sharing your wonderful experience. We're delighted you enjoyed the gorgeous property, especially the rooftop pools and your upgrade. It's great to hear you found our location convenient and our rooms lovely. We appreciate your feedback on dining, and we'll consider ways to enhance the value of our food and beverage offerings. Your kind words about our hip atmosphere and hidden gem feel motivate us to continue providing memorable stays. We look forward to welcoming you back soon.
Hi Danielle.Thank you for sharing your wonderful experience. We're delighted you enjoyed the gorgeous property, especially the rooftop pools and your upgrade. It's great to hear you found our location convenient and our rooms lovely… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewno towels, no shower curtain, dirty room
We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about missing towels, a shower curtain, and the cleanliness of your room is very concerning. This is not representative of our standards, and we will address these issues with our team to ensure improvements are made. We appreciate your bringing this to our attention and hope you will give us another opportunity to provide a better stay in the future.
We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about missing towels, a shower curtain, and the cleanliness of your room is very concerning. This is not representative of our standards, and we wi… Show more