Reviews of Microtel Inn & Suites by Wyndham - Penn Yan 3 stars

Our room wasn’t clean when we arrived- they checked us into a room that had not been cleaned from night before!

They charged us for the room and then wouldn’t contact or respond to us personally or booking.com in an effort to get a full refund. Eventually after 3 weeks and multiple phone calls, things got escalated and we got our money refunded but it was not easy!

Convenient

The rooms are clean for the most part. No stains on the beds. Lots of towels. One staff member was super friendly and I appreciated it.

Staff and guests were rude. Pool was small and cloudy. Bathroom was poorly lit. Breakfast was nothing to write home about. Was not informed that any thing would be held off my card just told they needed a card on file. The rudeness was disgusting though and I'd never in life go back. I've never felt more out of place.

The tub/shower had black mold. No hook on back of door to hang your towel. Lighting in bathroom was no brighter than a night light. Had to request toilet paper and got a used roll. Went for breakfast at 9am and all that was left was cereal and no cream cheese for bagels. It was not worth 700+ for 2 nights. Will never stay at a Wyndham again.

See above

Location

Not enough toilet paper, towels and coffee in the room. No extra blanket in closet.

Good location.

Hotel is frequently used by out-of-town construction workers during the week, a captive audience given the circumstances, so it appears that this location is not trying very hard to please its other customers, I have stayed here at 5 times during the past 18 months and have seen a continuous decline in premises and service every time. The physical condition of the rooms, for example, needs attention, for example, with unattended-to wear and physical damage in most of the rooms. There also appears to be a frequent turnover of front-desk staff and current employees don't appear to be trained or motivated to provide customer service. Two examples from this week's stay: (1) No tissues in room (empty holder in bathroom). I asked front desk to provide me with a box and was told that they currently did not have any tissues on the premises; (2) when I checked in, front desk person was so absorbed in training new staff that she painfully explained every step in the check-in to the new employee, disregarding me and turning what should be a two-minute process into ten minutes. She then persistently insisted that I sign a waiver for the pool even though I told her I had no intention of using the pool.

I liked the location close to down town penn yan, easy to find

That the 4 days that we were there our room was not cleaned had to ask for clean towels every day and toilet paper. Had dirty wet towels sit on our bathroom floor and full garbages and unchanged bedding for the price that was not except able. We asked every day when our room was going to be cleaned and even told them when we were going to be gone and that we had a pile of wet towels in our bathroom on the floor.

Cleaning and towel replacement were terrible

I enjoyed my visit, but what occurred after I was home ruined the enjoyment of my one night stay.

I prepaid a month ahead of my visit. When I got home, I wss charged for a nights stay! I called and talked with the desk clerk. I was told it would be taken care of. I checked later on line only to see I was charged again!!! Now I'm out over $600! So now I have paid close to $1,000 for 1 night! Called again and requested someone in charge. I went over and explained step by step to the regional manager of Penn Yan. She saw what was done and apologized. She assured me it would be taken care of. She apologized and offered me a 20% discount for another stay. $60 to recompense for this mess?!! The only help was she removed an authorization charge of $34!!! I'm getting help today in this unresolved mess!

Very friendly staff, good breakfast.

Cleanliness of room

Check in was easy and the desk staff were very nice. The room was clean. Breakfast was OK.

If I had one little peeve, it would be that the tables for breakfast were not clean. Maybe some wet wipes for a do-it-yourself table cleaning would be useful.

The room was clean and the beds were comfortable. The staff was friendly and helpful. Lobby area provided a safe and clean area to meet up with friends for coffee and conversation.

The breakfast needed a visible manager to keep visitors from taking advantage and leaving little for others. Restocking of items and general clean up needs improvement. Carpets in the hallway are stained and dirty.

Location

The bathroom is rather small and the sink counter is too small to put anything on it. The breakfast was quite pathetic, serving all carbs and no protein, not even eggs or yogurt, they also ran out of paper plates!

Nice room and good breakfast. Short walk to stores/main st. And Lake only 5mins away.

Theres 1 elevator and it could use servicing or just another elevator to take some of the carrying load. Newer mattresses.. one of ours had a very visible stain on the bottom/side of it like it was just flipped over.

nice clean rooms

breakfast was nothing to write home about

No bath towels in the room when I arrived. I had to contact the front desk when there still weren’t any the next afternoon. Trash wasn’t emptied daily.