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  5. Reviews of Microtel Inn & Suites by Wyndham West Chester

Reviews of Microtel Inn & Suites by Wyndham West Chester This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

500 Willowbrook Lane, West Chester, PA 19382, United States

#6 of 7 hotels in West Chester

Guests' Choice

Review Score

Based on 349 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.7

  • Facilities

    6.1

  • Staff

    6.9

  • Value for money

    6.9

  • Free Wifi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 5, 2025

    7.0
    Good and slightly bad.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    One older front desk manager. He was very rude. His name start with *P*. Bathroom was clean, butmini Cockroches kept coming from bath room drain. Breakfast was the biggest JOKE Ha Ha I will not stay there. If they change the rude manager and fix the cockroaches, I might come back.

    The room was nice. Bed was comfortable, but it was high. Not suitable for handicaps.

    Stayed in September 2025

  • Reviewed: August 18, 2025

    5.0
    It was ok for one night but will never book there again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No king beds, breakfast was horrible

    Location

    Stayed in August 2025

  • Reviewed: July 28, 2025

    6.0
    Good value, clean comfy beds but no frills.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of little things need fixing. Royal blue trim doesn’t match the room, areas in bathroom needs spackle, etc

    Comfortable beds

    Stayed in July 2025

  • Reviewed: June 26, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Brought an additional $10 charge put on my card a week after last stay to the attention of the check in desk. I was told it was because I booked online. Seriously? Why wasn't I advised in advance? Instead of shifty practices like that, raise the rate $5.00 per night. They just don't care. Wyndham should though.

    I stayed here two wks ago in a room with many broken/missing items, the front desk just said "I know" This time was a big improvement, most things were stocked and well appointed. Took clean towel down off the rack in bathroom and found it to have blood stains. Surely housekeeping noticed that when they were folded & placed there. This should never happen. If a stain like that doesn't come out in the laundry, don't put it in someone's room!!

    Stayed in June 2025

  • Reviewed: June 20, 2025

    7.0
    It was a decent stay for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    This Microtel was better than the one we stayed at previously. The room was larger which was nice, but we agreed that the mirrors needed to go. My daughter said it was creepy. I agree. And the rooms at both Microtels lacked warmth. But for the price, it was good, but nothing that was memorable or stood out.

    Comfortable bed, staff made an effort, clean

    Stayed in May 2025

  • Reviewed: June 9, 2025

    5.0
    Poor maintenance
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Many broken & or missing items. I told the staff the first morning that the TV had black lines going up the screen & remote didn't work and he just said yeah.

    The bed was super comfortable with nice clean sheets & extra pillows

    Stayed in June 2025

  • Reviewed: May 18, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room with Two Queen Beds - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Damp. Kind of smelled weird.

    Stayed in April 2025

  • Reviewed: March 25, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The toilet kept clogging

    I like that it had an elevator

    Stayed in March 2025

  • Reviewed: January 13, 2025

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No vending machines no co mineral breakfast

    That it was close to where I was going

    Stayed in January 2025

  • Reviewed: December 30, 2024

    5.0
    Doubt we’ll stay here again.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No one at check-in when we arrived at 3 pm. Hitting the dinger brought no one. My wife had to go looking for someone. He finally arrived. Breakfast was skimpy and mediocre.

    Comfortable beds, price.

    Stayed in December 2024

  • Reviewed: December 17, 2024

    7.0
    Was satisfactory, thanks, to the person in charge. that evening.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    Bed was too soft. There was no literature in room to help find where to go eat or where to order food from.

    Breaklfast

    Stayed in December 2024

  • Reviewed: October 28, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    The room smelled like disenfectant. The toilet seat was covered with film from the cleaning solution used. The bathroom floor was slippery

    The bed was comfortable however there should have been 4 pillows not 3.

    Stayed in October 2024

  • Reviewed: October 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    older hotel that was redone but still feels outdated.

    friendly staff

    Stayed in October 2024

  • Reviewed: October 1, 2024

    5.0
    The staff was great and the “didn’t like” portion is absolutely no reflection on them.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My room had several issues. Mainly the stained bedding: blood spot and other stains on the mattress covers of one bed. Hair and dirt particles of some sort in the other bed along with a small stain on a pillow case. Stained and marked bath mat. The plug for the sink was broken. A hole was filled with tissue behind the hair dryer. A possible water spot on the ceiling and cracking paint around the window seat frame. Coffee/food marks on the wall (which I cleaned off). The desk light didn’t work. The clock was not set. The microwave and coffee pot location should be switched. Coffee pot was not plugged in. The ice machine is very noisy.

    I was able to book a room the same day I needed one while traveling home.

    Stayed in October 2024

  • Reviewed: September 23, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    no plates at breakfast both mornings. bathroom sink was clogged.

    clean and affordable.

    Stayed in September 2024

  • Reviewed: July 18, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The black mold in the bathroom and the holes in the walls. Oh and the dirty hall carpets and elevators

    Location

    Stayed in May 2024

  • Reviewed: July 15, 2024

    7.0
    Ok for an overnight stay during travel
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It wasn’t very clean

    Price

    Stayed in July 2024

  • Reviewed: July 7, 2024

    5.0
    Not as pleasant as usual.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 1 night

    I was in room 109. There was mold near the baseboard under the sink. The cable TV worked, but not properly. When I told a staff member about this, they showed no concern. The cost of the room, usually very reasonable was high on Saturday, 7/6.

    Room was clean, bed was comfortable, breakfast was good.

    Stayed in July 2024

  • Reviewed: June 25, 2024

    5.0
    Fair
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Sheets were stained. Air Conditioner noisy and outmoded. Strange odor in the room

    location

    Stayed in June 2024

  • Reviewed: June 9, 2024

    7.0
    Comfortable but far from town. A car is necessary. No restaurants in walking distant.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The floors were sticky, they cleaned the public floors at the busiest times (during breakfast) and it was very slippery. Breakfast is all carbs and yogurt with aspartame. No fruit. No restaurants or food outlets nearby.

    Price, the desk staff were helpful, pleasant and generous.

    Stayed in June 2024

  • Reviewed: May 13, 2024

    6.0
    OK BUT BASIC
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Appointments of room

    Checking in/out/room service

    Stayed in May 2024

  • Reviewed: March 4, 2024

    5.0
    This property could use some TLC.
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room could have been cleaner (stain on pillow case and bathroom sink was dirty). Our room’s ceiling was covered with water spots. It’s a very place too - near highway, loud heater, hear neighbors’ shower, toilet, and talking. Breakfast was supposed to be included but wasn’t available and we weren’t informed until we checked in.

    It was very affordable.

    Stayed in March 2024

  • Reviewed: December 12, 2023

    6.0
    The big cover up
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smoke detector was covered with a plastic bag and the phone did not work.

    Convenient location.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Could use update

    Stayed in December 2023

Showing 1 - 25

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