500 Willowbrook Lane, West Chester, PA 19382, United States
#6 of 7 hotels in West Chester
Guests' ChoiceBased on 349 hotel reviews
5.9Cleanliness
6.8
Comfort
6.8
Location
7.7
Facilities
6.1
Staff
6.9
Value for money
6.9
Free Wifi
6.5
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End of dialog contentReviewed: September 5, 2025
Masood
United StatesOne older front desk manager. He was very rude. His name start with *P*. Bathroom was clean, butmini Cockroches kept coming from bath room drain. Breakfast was the biggest JOKE Ha Ha I will not stay there. If they change the rude manager and fix the cockroaches, I might come back.
The room was nice. Bed was comfortable, but it was high. Not suitable for handicaps.
Stayed in September 2025
Reviewed: August 18, 2025
Yvonne
United StatesNo king beds, breakfast was horrible
Location
Stayed in August 2025
Reviewed: July 28, 2025
Laura
United StatesLots of little things need fixing. Royal blue trim doesn’t match the room, areas in bathroom needs spackle, etc
Comfortable beds
Stayed in July 2025
Reviewed: June 26, 2025
Alison
United StatesBrought an additional $10 charge put on my card a week after last stay to the attention of the check in desk. I was told it was because I booked online. Seriously? Why wasn't I advised in advance? Instead of shifty practices like that, raise the rate $5.00 per night. They just don't care. Wyndham should though.
I stayed here two wks ago in a room with many broken/missing items, the front desk just said "I know" This time was a big improvement, most things were stocked and well appointed. Took clean towel down off the rack in bathroom and found it to have blood stains. Surely housekeeping noticed that when they were folded & placed there. This should never happen. If a stain like that doesn't come out in the laundry, don't put it in someone's room!!
Stayed in June 2025
Reviewed: June 20, 2025
Robin
United StatesThis Microtel was better than the one we stayed at previously. The room was larger which was nice, but we agreed that the mirrors needed to go. My daughter said it was creepy. I agree. And the rooms at both Microtels lacked warmth. But for the price, it was good, but nothing that was memorable or stood out.
Comfortable bed, staff made an effort, clean
Stayed in May 2025
Reviewed: June 9, 2025
Alison
United StatesMany broken & or missing items. I told the staff the first morning that the TV had black lines going up the screen & remote didn't work and he just said yeah.
The bed was super comfortable with nice clean sheets & extra pillows
Stayed in June 2025
Reviewed: May 18, 2025
Anna
United StatesDamp. Kind of smelled weird.
Stayed in April 2025
Reviewed: March 25, 2025
Patty
United StatesThe toilet kept clogging
I like that it had an elevator
Stayed in March 2025
Reviewed: January 13, 2025
Gerald
United StatesNo vending machines no co mineral breakfast
That it was close to where I was going
Stayed in January 2025
Reviewed: December 30, 2024
David
United StatesNo one at check-in when we arrived at 3 pm. Hitting the dinger brought no one. My wife had to go looking for someone. He finally arrived. Breakfast was skimpy and mediocre.
Comfortable beds, price.
Stayed in December 2024
Reviewed: December 17, 2024
E
United StatesBed was too soft. There was no literature in room to help find where to go eat or where to order food from.
Breaklfast
Stayed in December 2024
Reviewed: October 28, 2024
Cullen
United StatesThe room smelled like disenfectant. The toilet seat was covered with film from the cleaning solution used. The bathroom floor was slippery
The bed was comfortable however there should have been 4 pillows not 3.
Stayed in October 2024
Reviewed: October 27, 2024
Zack
Canadaolder hotel that was redone but still feels outdated.
friendly staff
Stayed in October 2024
Reviewed: October 1, 2024
Alexis
United StatesMy room had several issues. Mainly the stained bedding: blood spot and other stains on the mattress covers of one bed. Hair and dirt particles of some sort in the other bed along with a small stain on a pillow case. Stained and marked bath mat. The plug for the sink was broken. A hole was filled with tissue behind the hair dryer. A possible water spot on the ceiling and cracking paint around the window seat frame. Coffee/food marks on the wall (which I cleaned off). The desk light didn’t work. The clock was not set. The microwave and coffee pot location should be switched. Coffee pot was not plugged in. The ice machine is very noisy.
I was able to book a room the same day I needed one while traveling home.
Stayed in October 2024
Reviewed: September 23, 2024
Sites
United Statesno plates at breakfast both mornings. bathroom sink was clogged.
clean and affordable.
Stayed in September 2024
Reviewed: July 18, 2024
Jennifer
United StatesThe black mold in the bathroom and the holes in the walls. Oh and the dirty hall carpets and elevators
Location
Stayed in May 2024
Reviewed: July 15, 2024
Carol
United StatesIt wasn’t very clean
Price
Stayed in July 2024
Reviewed: July 7, 2024
Ralph
United StatesI was in room 109. There was mold near the baseboard under the sink. The cable TV worked, but not properly. When I told a staff member about this, they showed no concern. The cost of the room, usually very reasonable was high on Saturday, 7/6.
Room was clean, bed was comfortable, breakfast was good.
Stayed in July 2024
Reviewed: June 25, 2024
Gayle
United StatesSheets were stained. Air Conditioner noisy and outmoded. Strange odor in the room
location
Stayed in June 2024
Reviewed: June 9, 2024
Dianne
CanadaThe floors were sticky, they cleaned the public floors at the busiest times (during breakfast) and it was very slippery. Breakfast is all carbs and yogurt with aspartame. No fruit. No restaurants or food outlets nearby.
Price, the desk staff were helpful, pleasant and generous.
Stayed in June 2024
Reviewed: May 13, 2024
Carole
United StatesAppointments of room
Checking in/out/room service
Stayed in May 2024
Reviewed: March 4, 2024
Nicole
United StatesThe room could have been cleaner (stain on pillow case and bathroom sink was dirty). Our room’s ceiling was covered with water spots. It’s a very place too - near highway, loud heater, hear neighbors’ shower, toilet, and talking. Breakfast was supposed to be included but wasn’t available and we weren’t informed until we checked in.
It was very affordable.
Stayed in March 2024
Reviewed: December 12, 2023
Diane
United StatesThe smoke detector was covered with a plastic bag and the phone did not work.
Convenient location.
Stayed in December 2023
Reviewed: December 7, 2023
Phyllis
United StatesCould use update
Stayed in December 2023
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