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  5. Reviews of Microtel Inn & Suites by Wyndham Matthews/Charlotte

Reviews of Microtel Inn & Suites by Wyndham Matthews/Charlotte 2 stars

1603 Matthews-Mint Hill Road, Matthews, NC 28105, United States

#5 of 8 hotels in Matthews

Guests' Choice

Review score

Based on 459 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    7.9

  • Facilities

    6.9

  • Staff

    7.5

  • Value for money

    7.2

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 8 August 2025

    8.0
    We were fine with our accommodations.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Building is somewhat rundown. Mattress had a watermelon size dip in the middle. I kept rolling into it. Other than that the mattress was comfortable.

    Good location

    Stayed in August 2025

  • Reviewed: 30 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The building appeared to be a little outdated. The facilities could use a make over.

    Breakfast was unexpectedly delicious. It was definitely worth more than the price of the accommodations.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    nothing

    The room was nice , bed was very comfortable. I like how it was setup

    Stayed in May 2025

  • Reviewed: 18 June 2025

    7.0
    4 hour nap
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smell

    Location

    Stayed in June 2025

  • Reviewed: 6 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Still waiting for my $100 deposit to be credited back into my account. That hurt me later when I tried using my debit card

    Quiet. Very nice breakfast

    Stayed in March 2025

  • Reviewed: 19 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved the breakfast so good and the staff there are really sweet and kind

    Stayed in December 2024

  • Reviewed: 22 October 2024

    7.0
    Good
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    difficult to find

    clean rooms

    Stayed in October 2024

  • Reviewed: 6 October 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The walls clearly need to be scrubbed down and cleaned from dry boogers and other dry liquids. Bathroom sink knocking noise after a minute and a half of hot water running. there is caulking needed around the tub shower area the elevator could use a refresher, buttons need to be cleaned. The air conditioner on clearly has an open and exposed space exposing outside. Mold/mildew smell the parking lot with too much activity and people sitting in chairs right by the entryway of hotel door smoking their cigarettes. I have asthma cigarettes is not for everybody.

    How the rules are set up the breakfast they closer to gas stations and stores.

    Stayed in October 2024

  • Reviewed: 3 October 2024

    7.0
    I my stay was comfortable.
    • Leisure trip
    • Solo traveller
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 3 nights

    I believe this location needs a little more attention to detail. Bathrooms need to be updated.

    The staff was excellent and were very helpful. The room was clean, and the bed was comfortable.

    Stayed in September 2024

  • Reviewed: 29 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    cockroaches

    It was not perfect but ok. There were breakfast. Parking place, 2 big beds in room. Nothing special. On reception they were nice.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The man on duty at the third shift was very rude, and racist. He didn't make me and my family feel welcome at all.

    Jack at the front desk was very friendly and made us feel welcomed. He attended to all of our needs and even added a little humor to our stay with his jokes. He made

    Stayed in August 2024

  • Reviewed: 4 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hallway on the third floor smelled and looked like it had been a smoking floor in the past. It had not been painted in a very long time--dingy and dark. The carpet looked below standard--worn and dirty--depressing.

    The bed was very comfortable; the staff was nice, and the room and bath were clean.

    Stayed in August 2024

  • Reviewed: 12 July 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is only sweet, they should include at least egg. more light in the back parking lot there were people taking drugs

    space inside the room. the receptionist at the time of check-in. 11:50pm was spectacular

    Stayed in July 2024

  • Reviewed: 10 July 2024

    8.0
    Last minute, due another hotel letting us down on arrival. Very helpful front desk staff.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    _

    Room was good and breakfast ok.

    Stayed in July 2024

  • Reviewed: 26 June 2024

    7.0
    Staff was nice and friendly and room was clean.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Outlet in bathroom didn’t work to dry my hair.

    Good location lots of great restaurants in the area.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was hard to locate. No signs were visible, hidden back away from road way to far

    The price was great,rooms very clean,noise level was great

    Stayed in June 2024

  • Reviewed: 23 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Put microwave back in rooms, no laundry services

    Clean

    Stayed in June 2024

  • Reviewed: 28 May 2024

    7.0
    Staff was friendly and room had everything I needed. Microwave, refrigerator and hairdryer. Did not use the TV.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Actually the property was VERY hard to find, because it is located BEHIND a paint store, and behind Wendy’s and you cannot see it from the street. I arrived about midnight to check in. There are NO signs on the street and NO arrows to point to it. In the daytime and if you are looking in that direction, you can see the hotel from Independence Road. Once you turn, you CANNOT see it from the MintHill-Matthews road.

    Easy access to get in and get out… with parking in front and behind.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Very good, quiet little place
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Put iron boards In rooms

    Everything was good

    Stayed in April 2024

  • Reviewed: 15 April 2024

    6.0
    Housekeeping? Maintenance?
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The lack of cleanliness and general disrepair. Attempting to reclaim my deposits (ongoing) is an annoyance that will prohibit any revisit to this chain.

    The mirrors.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Peter and Kat
    • Business trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast could have been better

    Staff is friendly and professional Room was nice and clean Bed was comfortable Internet was excellent

    Stayed in February 2024

  • Reviewed: 31 March 2024

    8.0
    Great Place to be. Great place to stay. I wil come back.
    • Leisure trip
    • Solo traveller
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The Carpet sa houle be changed as soon as possible.

    The breakfast was good. The price is ok. The elevator was great.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    I loved it
    • Leisure trip
    • Couple
    • Deluxe Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was difficult finding the location

    The highlight of my stay was the lady at the front desk. She was so kind and happy

    Stayed in February 2024

  • Reviewed: 12 March 2024

    8.0
    Happy with it overall, would use cash for deposit next time so I get an immediate refund.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I have stayed at several hotels in my adult lifetime and I have almost always had to have a credit card on file or pay cash for a ‘REFUNDABLE’ security deposit. However, my credit card has never once been charged that security deposit unless something in the room was damaged or broken. Which it hasn’t been. This property charged my card the deposit and I’m STILL waiting on it to be refunded and it’s been over 24 hours since my check out. Not pleased with that all all.

    Cleanliness, friendly staff.

    Stayed in March 2024

Showing 1 – 25

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