The staff from the front desk to kitchen to house keeping and maintenance were all so helpful, friendly, and very respectful. Definitely beyond what I’ve experienced recently in hotel stays. Very impressed!

Stayed in August 2025

The outlets and charging stations on the wall in the room didn’t work. We didn’t realize until the last morning that there were additional charging outlets on the clock, that DID work.

The breakfast was very good. The staff were very friendly and helpful.

Stayed in July 2025

Couldn’t close closet door with suitcase on the luggage rack. Soap dispensers in shower were positioned inconveniently and kept bumping into them.

Breakfast was good. Evening cookies were delicious. Hotel was in walking distance to restaurants and historic sites.

Stayed in May 2025

Restaurant staff attitude and service delivery

There was some confusion among the front office staff and the staff at restaurant serving breakfast. both were working on different timelines, hence resulting us missing the breakfast.

Stayed in April 2025

It was my kids' first time in a hotel. They loved it. Breakfast was delicious.

Stayed in April 2025

The hot breakfast foods were either room temperature to start (turkey and pork sausage and eggs), or went cold quickly once they were on the plate. The pool was closed for two hours one afternoon for a private group, which wasn't expected, and I wasn't aware that could even be done. There wasn't notice given either, so I went down to swim and the pool was already closed to those not included in the event at the pool.

The staff was extremely helpful and made us feel very welcome. Room service was good, though we could tell they didn't vacuum our room the three days we were there. The muffins were always fresh, and the coffee was consistently good. The choice of yogurts was also nice. We loved having the fridge and microwave in the room, and we used them. The location was great for us as we went into Newport every day for their Winter Fest. The Chilis Restaurant in the same lot as the hotel there makes a delicious 6 ounce steak with roasted asparagus. The plaza and gas station just across the street was super convenient as we fueled up and stopped at the Aldi for day trip snacks.

Stayed in February 2025

It was quiet, clean, and had everything we needed.

Stayed in February 2025

The only downside was that the exhaust fan was out in my room, and it was not good for three people sharing a bathroom for three nights.

The hotel staff was friendly and very helpful. The room was clean and spacious. The location was great because it has so many restaurants nearby. It was 10 minutes driving from downtown Newport and all the mansions.

Stayed in January 2025

A little bit far from downtown

Location and price. Free parking

Stayed in November 2024

n/a

We did not eat the food and went out for breakfast.

Stayed in November 2024

Towels were too small and hate the fact that everything at breakfast is single use throw away. Not enough concern towards the environment. Breakfast wasn’t great. Coffee was like warm and food was mediocre.

Great location and comfortable and spacious rooms

Stayed in September 2024

Carpet is outdated and poor sound insulation.

Staff are friendly and responsive

Stayed in September 2024

The gym had only one functioning treadmill which made a loud clanking noise. The lights in the gym had the lights on motion sensor but didn’t detect that I was walking on the treadmill. So I ended up working out in the dark unless I waved my arms, lol. Our third night the heat wasn’t working so we had to change rooms

Breakfast each morning was great. The breakfast had a nice variety each morning. The front desk staff were polite and did what they could.

Stayed in January 2024

the tub was a little small, the location was a little urban, but it was great that there were stores and restaurants within walking distance

The room was clean and modern. the bed was nice and big

Stayed in November 2023

The bathroom needed upgrading. There wasn’t a fan, so the bathroom stayed humid and wet after a shower. Also, caulking was coming out around the sink and tub.

The pool was clean and well maintained. The breakfast was plentiful and the staff was beyond accommodating.

Stayed in August 2023

the price of the room

it was fine

Stayed in August 2023

having to ask for towels, take out the trash

breakfast was very good

Stayed in July 2023

it’s almost a good trip , everything was ok until we check out and we got a rude front desk worker. I was only asking a question with regards to charges but she shrug and raise her voice telling me you book with third party you call and deal with them not us.

Stayed in July 2023

Nothing, it was a nice trip.

The staff was very kind and accommodating, the location was great and the breakfast was good too.

Stayed in May 2023

Dining area too small

Front desk was very friendly

Stayed in August 2025

Staff were welcoming. However we stayed in room 214. This room happens to be right above the front door where people hang out in the am and at night. Which was very loud making it hard to sleep. First breakfast, I went at 8:15. I had a meeting at 9 so I waited from 8:15 until 8:45 and there was no bacon or sausage. Which stinks because breakfast is over at 9:30. Night two I had asked for bedding for the pullout couch and I was told to come get it. Then when I picked it up in a plastic bag it was a sheet a pillow and half comforter. Then I opened the pull out couch and there was a huge red brown stain. When I sat down I can feel springs come through. I usually don’t ever complain but this was a mommy daughter trip and this was just really disappointing. I notified staff who apologized but did t really offer a solution.

The staff were great! It was close the beach and downtown about 15 mins. The coffee was excellent

Stayed in June 2025

The staff and hidden fees.

Nice location

Stayed in March 2025

The hallway floors had chips on them and not vacuumed by cleaning staff. Alarm going off all night outside room and the people above us were very loud and disruptive

The location was very good

Stayed in April 2025

The pool was closed but on the hotel website and booking.com it said it was open. A huge bus bus parked next to our window and made a lot of noise during late evenings and early mornings. Breakfasts are poor.

Stayed in February 2025