not always 4 star hotel

location, terrific room ok bed very good breakfast ok personel ok

Stayed in April 2024

Having to pay for parking in the hotel garage was a surprise fee. It should be included in the price.

Stayed in April 2024

Well with the inflation it is getting costly to travel

Well one item missing was no breakfast in the morning.

Stayed in February 2024

Room size breakfast checkin

We both had digestive issues after breakfast... Potatoes tasted like they were from the night before dinner. The hotel was booked through booking.com. The reservationist ended up charging it out again on my credit card when it was charged through Venmo ..There is still a $90.00 charge on my credit card that I'm not sure about. The manager tried to straighten out the transactions. Probably will try a different hotel next time. The room was smaller than the previous rooms we at stayed in with a more contemporary ambiance than previously Victorian.

Stayed in January 2024

no microwave in the room or fridge

Clean room, comfy bed, friendly staff

Stayed in January 2024

Lack of valet parking, used to stay here all the time, but when it changrd from the Kimpton Monaco, i feel, standards slipped...it perfectly adequate,but just not really for me

The location is wonderful

Stayed in January 2024

Did not seem to have all elevators operational

Location, location location. And very pleasant staff

Stayed in January 2024

QR code wouldn’t scan

Stayed in December 2023

Provide more coffee pods in room.

Great location in the heart of Old Town.

Stayed in November 2023

I couldn’t find the on-site parking lot. I had to park a couple blocks away (which was one of the main reasons I booked there). One of the 3 hallway lightbulbs next to my door (Room 228) was the wrong color. Instead of being warm yellow it was a stark blue/white. It made the place look cheap. Same thing in my bathroom above the mirror - different color lights.

GREAT location! In the middle of it all. The reception was warm and cozy (fireplace blazing!). My ghost / drinking tour started out in the lobby so it was very convenient. Complimentary water at checkin was a nice touch. Comfy bed - gorgeous bathroom. Loved it!

Stayed in November 2023

Staff could be more friendly

Nice location

Stayed in June 2023

Quieter a/c

Good variety. Cooked to perfection. Great service.

Stayed in July 2023

No complaints, all wonderful.

The staff are attentive and courteous. Very professional and friendly. Met desk staff, housekeeping, and maintenance.

Stayed in June 2023

Room had a few issues which was a shame. But they were resolved to our satisfaction.

very good location. Staff looked after us very well on this visit. Nice upgrade, quiet room. Customer service was excellent.

Stayed in May 2023

The location was perfect.

Stayed in February 2023

parking

location

Stayed in April 2023

The hard soap was very poor quality, and it did not.latwrh well ar all. The small.liquid soap was too small, only enough for one person, one shower.

Location, it's within walking n distance to restaurants, waterfront and shops.

Stayed in February 2023

some rooms were very small, awkward bathroom door entry with damage on the door from hitting the main entry door to the room

eclectic style, location

Stayed in January 2023

I asked for a barstool during check-in and the front desk told me that they will deliver it in the evening. I didn't receive it so I called the front desk to follow up. They then told me that they couldn't find one and the restaurant was closed that day. They should have let me know in advance so I could have a plan B and didn't have to wait my time to wait for it. Fortunately, they were able to find a barstool for me in the next morning.

The staff were welcoming and friendly during check-in. We stayed here the night before our wedding ceremony nearby and I asked if we were allowed to check-out an hour later. They were able to accommodate our request without issues and allowed us to check-out 2 hours later. I appreciated their flexibility. The location is very convenient. Alexandrian is surrounded by many good cafe and restaurants and there is a CVS right across the street. It is only 2 minutes walk away from the city hall plaza where the Saturday farmers market is located.

Stayed in October 2022

I wish we would’ve gotten a better room. When I selected it online, it showed a beautiful balcony overlooking the courtyard. The room we received had the least nice view of those rooms, being stuck in a corner with a stone roof blocking some of the view on the 2nd floor. Other than that disappointment, our stay was lovely.

Location was excellent! Had a large King balcony room overlooking the courtyard.

Stayed in September 2022

no breakfast and cleaning staff didn’t come

location

Stayed in September 2022

It was no one's fault, but the hotel bar/restaurant was closed Sunday night and Monday, the entire time of my stay. With mobility issues this was a problem.

I needed a room close to the elevator for mobility - Danielle and Michael were extremely helpful. The room was enormous and SO clean. The bathroom was large, clean and beautiful. There were 3 comfortable seats in the room, ample closet space, and a refrigerator. The room was quiet despite being in the middle of the action. Location was perfect.

Stayed in August 2022

the gym was super small and looked like it was someone’s room

location and the room was very comfortable

Stayed in June 2022

no airport shuttle, no complementary coffee.

location was fabulous!!

Stayed in May 2022