The pool could have been cleaner. I could have been told on my first inquiry about pool towels that one needs their key and you get them out of a vending type machine located on the outside wall of the restaurant.

Nice, clean, beautiful, safe surroundings, plenty to do very nearby and not far from much of the island. Friendly accommodating staff.

Stayed in September 2025

There is nothing negative I can say about this property.

One of the many things I liked about the property was room service food was great and I love that they give you real silverware and napkins ceramic mugs for coffee no plastic or paper cups it was classy in every way.

Stayed in August 2025

The drinks at the pool were a little overpriced

The water temperature at the pool was perfect!

Stayed in August 2025

The only problem we had , was the bed , it was kinda hard and we had a very uncomfortable sleep.

Friendly staff, beautiful scenery.

Stayed in September 2025

My ice machine on my floor was broken the entire stay

Room service was great along with the food

Stayed in August 2025

Well, we booked this trip 3 months before we left, and on the way there while checking things on the hotel’s website we said the rooms were only $100!! That kinda wasn’t okay with us. We were paying double that price. But, we did enjoy ourselves.

The property was amazing!! It was our first visit and we are planning another, hopefully next year.

Stayed in August 2025

Everything was good. No disappointments.

Pool was very nice. Saw the pyramids and enjoyed. Palm Beach was not open and expected to go there.

Stayed in August 2025

Tub filled up even during showers.

Pool, arcade for kids, outdoor activities by the pool. Food was good too!

Stayed in August 2025

Lots of kids in the hot tub

Nice, clean facility.

Stayed in August 2025

It was clean and everyone was very nice and helpful. The breakfast was amazing!!!!

Stayed in August 2025

No complaints

Laid back, nice pool area, kid friendly!

Stayed in August 2025

N/A

Everything

Stayed in August 2025

Everything closes very early we didn’t get to enjoy palm beach after the pyramids

It was so clean and staff was very friendly

Stayed in August 2025

N/a

Clean, friendly staff. The fine dining upstairs had delicious meals.

Stayed in August 2025

I really liked everything.

I liked everything.

Stayed in August 2025

Space in the rooms and a door to the adjourned room for our children.

Breakfast was delicious. Staff was exceptional but they billed for an extra breakfast for my entire family by mistake. We caught it and resolved the issue.

Stayed in July 2025

Stores were barely open —everything cost a lot — room service never answered phone Tv didn’t work a/c stopped

Pool /parking /elevators

Stayed in August 2025

The pillows were awful! Very hard!

Almost everything. The food is amazing! The breakfast is awesome! A lot of varieties and the price was good. All the activities for the kids during the weekend made the difference.

Stayed in July 2025

This was more room-specific… My bathroom lavatory drain ran slow (816 in main hotel).

It’s a great multi activity resort campus… restaurants are also excellent.

Stayed in July 2025

Clean, the bed and pillows are nice. The pool was great the mix drinks were excellent

Stayed in August 2025

The only drawback was that the pool area was a bit overwhelming with the number of people — it made it difficult to fully enjoy at times.

Overall, we had a great experience and enjoyed our stay. The amenities were nice, the staff was friendly, and the atmosphere was relaxing.

Stayed in July 2025

Size of the tv was shockingly small. Pillows were too full fluffy. Poor lighting in the room.

Location to everything. Clean, front desk people were very nice. Parking was free and easy.

Stayed in August 2025

The room we stayed in, the bathtub drain was very slow. We informed the staff, but the hotel was completely booked, so they didn't have time to fix it before we left. That is not always the case, just this once.

Love the hotel. We try to stay at Moody when we go to Galveston. It is a little off the main strip, so we don't have to listen to traffic going by. The staff is always amazing and very helpful with local hidden gems. There is vallet parking, so I don't have to try to find a parking spot, and when I call for my car, it is always cool when we get in.

Stayed in August 2025

The staff member who checked us in was not very welcoming. She was very serious and didn’t seem to care to chat at all. We asked for some recommendations as we’re not familiar with the area and she basically just pointed to a paper. I was looking for some personal feedback but she wasn’t interested at all. There wasn’t anyone behind us either so it’s not like she needed to rush us out. It was very dead when we stayed. The lady who worked the next morning seemed much more pleasant. She said hello and asked us how our morning was so that made up for my bad customer service experience.

Loved the rooms. The location and view were great. We really loved exploring the facility. They have so many ballrooms and really cool areas tucked in the hotel. Parking is across the street but seemed to be fairly safe with security on site. The pool was very nice. They had yard games and a little bouncer that my kids enjoyed.

Stayed in May 2025