Reviews of Hilton Garden Inn by Hilton Mount Laurel 3 stars
4000 Atrium Way, Mount Laurel, NJ 08054, United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewCheck in
Bath tub did not drain. Choice of TV channels was next to nothing. I hour out of Philly and I couldn't watch the Phillies games :(
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRoom, particularly the bathroom was small.
Complimentary breakfast consisted of coffee. Buffet was $20 extra per person and not worth more than $10.
Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt was well kept. Very clean and friendly.
Just a little coward but that’s not the hotel’s fault.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewStaff
AC unit needed fixed at 11:30 at night and hallways and other areas were too warm/stuffy. Pillows were very flat and bed was too soft. "BAR/RESTAURANT" was false advertisement. It was the breakfast are set up as a bar with Buffet style already made food in warmers. No vents in the bathrooms with what looked like peeling ceiling that was painted over.
Thank you for your feedback. We’re glad to hear our staff made a positive impression, but we’re sorry the AC, bedding, and bathroom conditions didn’t meet your expectations. We also apologize for the confusion regarding our dining setup and will review how we present it to avoid any misunderstanding. Your comments are important to us as we work to improve these areas. We hope to have the chance to provide you with a better experience in the future.
Thank you for your feedback. We’re glad to hear our staff made a positive impression, but we’re sorry the AC, bedding, and bathroom conditions didn’t meet your expectations. We also apologize for the confusion regarding our dining setup and… Show more
Reviewed: 6 June 2025 · Stayed in April 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewWe are returning guest at the hotel because of the hotel staff professionalism and cleaniness. Its location is perfect to all our favorite places to visit.
Nothing
Thank you for choosing to stay with us. We truly appreciate your visit and hope you had a comfortable and enjoyable experience. It was our pleasure to host you, and we look forward to welcoming you back again soon. Should you have any feedback or need assistance with a future reservation, please don’t hesitate to reach out. Warm regards,
Thank you for choosing to stay with us. We truly appreciate your visit and hope you had a comfortable and enjoyable experience. It was our pleasure to host you, and we look forward to welcoming you back again soon. Should you have any feed… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe staff were great. From the front desk clerks to the housekeeping staff. Everything was just like the pictures.
Nothing
Thank you for choosing to stay with us. We truly appreciate your visit and hope you had a comfortable and enjoyable experience. It was our pleasure to host you, and we look forward to welcoming you back again soon. Should you have any feedback or need assistance with a future reservation, please don’t hesitate to reach out. Warm regards, Ignacio Fonseca
Thank you for choosing to stay with us. We truly appreciate your visit and hope you had a comfortable and enjoyable experience. It was our pleasure to host you, and we look forward to welcoming you back again soon. Should you have any feed… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewClean and good location staff was nice
Sheets did not fit the bed and pillows were very sad and flat
Thank you for staying with us and for taking the time to share your experience. We're pleased to hear that you found the hotel clean, in a convenient location, and that our team made a positive impression. At the same time, we sincerely apologize for the discomfort caused by the bedding and pillows during your stay. Your comments have been shared with our housekeeping and management teams so we can ensure better attention to these details moving forward. We truly value your feedback as it helps us improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and offer a more restful stay. Warm regards, Ignacio Fonseca
Thank you for staying with us and for taking the time to share your experience. We're pleased to hear that you found the hotel clean, in a convenient location, and that our team made a positive impression. At the same time, we sincerel… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewNice facility, friendly staff
No ventilation in the bathroom
Thank you for staying with us and for sharing your experience. We're glad to hear you enjoyed our facility and found our staff to be friendly — we’ll be sure to pass along your kind words to the team. We also appreciate your feedback regarding the lack of ventilation in the bathroom. We understand how important comfort and functionality are, and we’ve shared your comments with our maintenance team for review and consideration. Your input is valuable as we continue working to enhance our guests’ experience, and we hope to welcome you back in the future. Warm regards Ignacio Fonseca
Thank you for staying with us and for sharing your experience. We're glad to hear you enjoyed our facility and found our staff to be friendly — we’ll be sure to pass along your kind words to the team. We also appreciate your feedback r… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewThe staff were extremely pleasant, and welcoming. When we arrived to our floor the carpets smelled really bad. Thankfully like room didn’t smell. Unfortunately, the room was dated. I mean the 1990’s . The chair in the room was a little lopsided. For the price point and the “Hilton brand “, I was extremely disappointed l, and underwhelmed.
Thank you for taking the time to share your recent experience with us. We're truly pleased to hear that our staff made a positive impression by being pleasant and welcoming—that’s something we pride ourselves on. However, I’m very sorry to learn that other aspects of your stay fell short of expectations. Your feedback is incredibly valuable and helps us identify areas that need attention. Please know we are actively working with our housekeeping and maintenance teams to address these concerns and improve the overall guest experience. We understand your disappointment, especially given the expectations associated with the Hilton brand. It's clear we missed the mark, and for that, I apologize. We would love the opportunity to welcome you back in the future. We value every guest, and especially our loyal Hilton Honors members. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter.
Thank you for taking the time to share your recent experience with us. We're truly pleased to hear that our staff made a positive impression by being pleasant and welcoming—that’s something we pride ourselves on. However, I’m very sorry… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewStayed in the accessible room. It was a fight I. And out the bathroom all 5 days, humps in the floor and door ways smh thank goodness I had someone here to help me. I was unable to get into the bed on my own just a little to high. The bathroom was tight and definitely not very clean. The kids loved the pool and hot tub.
Thank you for staying with us and for taking the time to share your feedback. I want to extend my sincerest apologies for the challenges you faced during your recent stay in our accessible room. I’m truly sorry to hear that navigating the bathroom and room layout was difficult and frustrating during your stay. It’s unacceptable that the bathroom was not as clean or accessible as it should have been, and I completely understand how upsetting and inconvenient this must have been—especially over multiple days. We strive to provide a comfortable and accessible experience for all our guests, and I regret that we fell short in this instance. Please know that we’re reviewing your concerns with our housekeeping and maintenance teams immediately, and we’re re-evaluating the setup of our accessible rooms to ensure they meet the proper standards. On a brighter note, I’m glad to hear your kids enjoyed the pool and hot tub—it’s always a joy to know when parts of the stay bring some happiness. Again, I deeply apologize for the discomfort and inconvenience you experienced. If you’re open to it, I’d love the opportunity to make this right and restore your faith in our hotel. Warm regards, Ignacio Fonseca
Thank you for staying with us and for taking the time to share your feedback. I want to extend my sincerest apologies for the challenges you faced during your recent stay in our accessible room. I’m truly sorry to hear that navigating the b… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 March 2025 · Stayed in February 2025
Verified reviewReviewed: 21 March 2025 · Stayed in January 2025
Verified reviewClean. Close to everyone.
Thank you for choosing to stay with us at Hilton. We hope you had a wonderful and comfortable experience. It was our pleasure to host you, and we appreciate the opportunity to serve you. If there is anything we could have done to make your stay even better, we would love to hear your feedback. Your insights help us continue to provide the best experience for our guests. We look forward to welcoming you again in the future! Please don’t hesitate to reach out if we can assist you with anything. Safe travels, and we hope to see you again soon!
Thank you for choosing to stay with us at Hilton. We hope you had a wonderful and comfortable experience. It was our pleasure to host you, and we appreciate the opportunity to serve you. If there is anything we could have done to make your… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified review