Reviews of Moxy Cincinnati Downtown
312 Main Street, Cincinnati, 45202, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean, great location to the baseball park which was our reason for going. Lots of bars and restaurants close too.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation
Very small room for the cost. Very bad pillows.
Thank you for your feedback, we hope to welcome you back in the future.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room was beautiful! The individuals who checked us in were high energy and very accommodating! The night life was fun! I will stay at this hotel again!
Perhaps more light in the room.
Thank you for your kind words and helpful feedback! We’re glad you enjoyed your stay and will look into adding more lighting. Hope to welcome you back soon!
Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewThe staff was outstanding and they made our anniversary worth it
The bar/coffee service was a little slow
We are happy to hear that you enjoyed your stay and we hope to welcome you back should your travels bring you to the area!
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe room was really nice, very clean
It seemed like a party hotel for the younger crowds, we didn't like the fact that every time we got on the elevator there was always someone or multiple people very drunk. It was not family friendly and I didn't even feel comfortable going out to explore the hotel because of how many drunk people I encountered. The staff was not very helpful when I called them to ask them about the WIFI, it was almost like they were rushing to get me off the phone. For the price I paid, I expected it to be better.
Thank you for taking the time to share your recent experience with us. While I'm pleased to hear that you found your room clean and comfortable, I sincerely regret that other aspects of your stay did not meet your expectations. I’m especially sorry to hear that the atmosphere of the hotel did not align with what you were looking for. We strive to create a welcoming environment for all our guests, and I understand how the behavior of others may have made you feel uncomfortable. Your comments regarding the guest experience in public areas have been noted and will be shared with our management team for review. Your feedback is incredibly valuable, as it helps us identify areas where we need to improve. I would welcome the opportunity to discuss your stay further and restore your confidence in our hospitality. Please feel free to contact us directly.
Thank you for taking the time to share your recent experience with us. While I'm pleased to hear that you found your room clean and comfortable, I sincerely regret that other aspects of your stay did not meet your expectations. I’m espe… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewThe location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent. However, they were understaffed for the crowd and tables were not cleared as quickly as they should have been. The only food that you could order was tacos. Not a fan of the music they were playing.
The front desk area, where we checked in was part of the bar, which was disconcerting. The entrance to the Hotel was NOT nice(in the alley across from a parking garage). The hotel had only been open for a little over a month, and maybe they haven't worked out the kinks yet. However, the beds were hard, our room was cramped and overlooked the alley. The lights next to the bed were too low and where almost worthless to read by. The room was generally dim. The worst part was the shower!! No place to put toiletries was inconvenient, but even worse was the fact that we could only get very hot water or very cold water from the shower. It had detailed instructions on how to work the handle, which seemed strange at first, but in hindsight it indicated to me that it has been a problem in the past. It was so awful! After spending 30 min fussing with the handle I had to take a cold shower. My husband could not believe it, but found out the same and also took an ice cold shower. Not a fun way to end the day. This room was definitely NOT worth the $400+ price tag. When my husband complained to the front desk and they agreed to comp us the room. However, when we checked out the next day, they only gave us half off. Wow...at least it was better than nothing. We will not be staying there again. A very unpleasant experience!
Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our location, rooftop bar, and bartending team — we're glad you enjoyed the drinks and the ambiance up there. We’re very sorry to hear that the rest of your experience didn’t meet expectations. Your comments regarding cleanliness, food variety, music, and the front desk layout are helpful and will be shared with the appropriate teams as we continue to fine-tune our operations. As you noted, we are still in the early stages of opening, and while that’s no excuse for your discomfort, it does mean we're learning and improving every day — especially thanks to feedback like yours. We also sincerely apologize for the issues with your room, particularly the shower and lighting. That is certainly not the standard we strive to uphold, and it’s concerning to hear about your experience. We’re actively investigating these issues to ensure they are addressed promptly. Regarding the confusion over your room adjustment, we understand how frustrating that must have been, and we’ll be reviewing this situation internally to prevent similar miscommunication in the future. While we're disappointed to know you won’t be returning, we do thank you again for your honest review — it’s invaluable in helping us improve. Should you reconsider in the future, we’d love the opportunity to provide the kind of experience we strive for with every guest.
Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our location, rooftop bar, and bartending team — we're glad you enjoyed the drinks and the ambiance up there. We’re very sorry to h… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewQuality of the pillows
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewThe staff was so nice
The bed was uncovered
Reviewed: 4 May 2025 · Stayed in May 2025
Verified review