Reviews of My Place Hotel-Colorado Springs,CO This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
369 Gleneagle Gate View, Colorado Springs, CO 80921, United States of America
#8 of 96 hotels in Colorado Springs
Guests' ChoiceReview Score
Based on 368 hotel reviews
9.0Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.1
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Facilities
9.1
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Staff
9.2
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Value for money
8.9
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Free WiFi
8.1
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Reviewed: May 21, 2024
Paul
Canada2 Reviews8.0“Stay was ok. Place was clean. Quiet and overall a good stay.”- • Couple
- • Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
The misleading advertising that the hotel had a full kitchen. And yet there were no pots pans or dishes and utensils. The attitude I got from Destiny. And the way she made me feel. Horrible hospitality from her part.
I recently stayed at My Place Hotel in Colorado Springs and was extremely disappointed with the misleading advertising on Booking.com. The listing promised a full kitchen, yet there were no pots, pans, or essential cookware provided. After speaking with Destiny at the front desk, I was told that refunds couldn’t be issued as the policy was clearly stated on Booking.com. However, upon reviewing the website, I found no such policy regarding the lack of kitchen supplies. Destiny explained that they don't include dishes, pots, and pans because it's a liability. When I asked for clarification, she mentioned concerns about theft and the potential for guests to get hurt. I found this to be a very poor and unconvincing answer. I have stayed at many different hotels with full kitchens, and they all include pots, pans, dishes, and silverware. Destiny also acknowledged that this issue has occurred before and mentioned that corporate doesn’t make concessions or offer refunds. This left me feeling lied to and taken advantage of as a customer. The experience was frustrating, and I believe others should be aware of this deceptive practice. I hope the hotel chain My Place Hotel addresses this issue to prevent future guests from experiencing the same disappointment. Sincerely. Paul and Jan Walker
Stayed in May 2024
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Reviewed: May 19, 2024
Barbara
United States of America3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Only thing I would say is the duvet cover was too big. I could've climbed into it and slept in it like a sleeping bag. Maybe flip the opening to the foot of the bed.
Stayed in May 2024
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Reviewed: May 14, 2024
Donna
United States of America3 Reviews10“We had a delightful stay.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
View, convenient, friendly & helpful staff, recliner
Stayed in May 2024
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Reviewed: May 10, 2024
Theresa
United States of America6 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Rooms were very spacious. We loved the kitchenette. Very clean.
Stayed in May 2024
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Reviewed: May 9, 2024
Mark
United States of America65 Reviews3 helpful votes8.0“Kitchenette, Really?”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
The kitchenette had absolutely nothing. I don’t understand why there was even a kitchen if it was unusable because it didn’t have utensils, pots or pans, bowls or glasses. Otherwise it was an excellent hotel.
The room was quite roomy and the bed was comfortable. The room was very quiet and the view of the mountains was great.
Stayed in May 2024
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Reviewed: May 2, 2024
Roy
United States of America270 Reviews26 helpful votes9.0“Highly recommend”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
Excellent hotel at good value. Quiet, comfortable, safe. Obviously new facility in a great location. Loved having the small kitchen. Efficiently run.
Stayed in April 2024
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Reviewed: April 29, 2024
Trvln1
United States of America5 Reviews1 helpful vote10“Rooms werd ckean & comfortable and staff werd pleasant and friendly.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 3 nights
- • Submitted from a mobile device
I did visit during their stay at the hotel and I cannot think of anything at this time.
This was a stay I booked for my sister ans a companion, driving in from NM for a memorial service. It was booked at the last moment and they were pleasantly surprised.
Stayed in April 2024
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Reviewed: April 25, 2024
Cory
United States of America26 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Location wasn’t great for me
Clean, comfortable
Stayed in April 2024
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Reviewed: April 23, 2024
Michael
United States of America2 Reviews10“Nice hotel would definitely recommend”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
The elevator
It’s more then a hotel
Stayed in April 2024
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Reviewed: April 23, 2024
Julie
United States of America11 Reviews10“My Place is reasonably priced for all that you get.”- • Business trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
Our first stay, the room's ice maker was broken. 2nd and 3rd stay better.
Great staff. Kitchenette saved us money on food.
Stayed in April 2024
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Reviewed: April 21, 2024
Lindsey
United States of America7 Reviews10“super cozy weekend trip”- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
it was all great!
very nice place and great location
Stayed in April 2024
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Reviewed: April 17, 2024
Alex/jolina
United States of America4 Reviews8.0“Excellent hotel”- • Business trip
- • Couple
- • Queen Room
- • Stayed 1 night
Although we did not use them, pots and pans on the units for cooking would be awesome.
Excellent location! It is well priced.
Stayed in April 2024
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Reviewed: April 16, 2024
Aneska
United States of America1 review10“Fantastic!”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Not a damn thing
Everything!
Stayed in April 2024
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Reviewed: April 14, 2024
Evans
United States of America1 review8.0“I will stay again and bring kitchen wares.”- • Solo traveler
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
It was a long drive from the Springs. While the kitchenette was great, there was nothing stocked to use for cooking or eating. I never inquired - does a guest request these items from the front desk?
It’s clean, the one staff person I met was very friendly and I loved the kitchenette. Beautiful views of the mountains.
Stayed in April 2024
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Reviewed: April 12, 2024
Kathleen
United States of America36 Reviews9.0“Stay was pleasant”- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Kind of useless to have the mini kitchen without any dishes or utensils. Don’t know of anyone who packs their own dishes when traveling
Quiet
Stayed in April 2024
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Reviewed: April 8, 2024
Nicole
United States of America2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Honestly we liked everything except the people fighting next to us but that can happen anywhere.
This hotel was really nice. It was perfect for what I needed for my sister's wedding. It was 15-20 minutes away from everything I needed to go to no matter what way it was. The front desk people were AWESOME and the room was perfect. It has a fridge and freezer with an ice maker microwave 2 burner stove sink with a garbage disposal the only thing is you have to bring all your own kitchen supplies pots silverware cups bowls plats whatever you need. The shower got super hot and youre able to change the shower head pressure. They have a door in the room so if you need 2 rooms with your kids or family you can use the door. The only thing that really sucks was the walls were pretty thin the people next to use started fighting at 6am LOUDLY cussing and yelling at each other and their kids. The kids were yelling and then to doors started slamming. Of course this isn't the hotels fault you can get loud people at any hotel.
Stayed in April 2024
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Reviewed: April 8, 2024
Emma
United States of America38 Reviews1 helpful vote9.0“My husband and I enjoyed staying. The stafff was very friendly.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Friendly Clean Great location
Stayed in April 2024
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Reviewed: March 31, 2024
David
United States of America37 Reviews10“When we're back in CO Springs, we'll stay here again.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
The towels in one of the rooms had cat hair in them.
The location was very convenient, the price was reasonable. Staff was extremely helpful.
Stayed in March 2024
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Reviewed: March 30, 2024
Aisha
United States of America5 Reviews10“Great location! Excellent and safe area! Great rooms”- • Business trip
- • Solo traveler
- • Queen Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Great views! Great value and super fresh and clean rooms!
Stayed in March 2024
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Reviewed: March 28, 2024
Karla
United States of America7 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nice staff. Clean room. Nice view. Safe location
Stayed in March 2024
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Reviewed: March 24, 2024
Aisha
United States of America5 Reviews10“Would stay again!”- • Solo traveler
- • Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Wonderful experience! The rooms are exceptionally clean and the reception staff are exceptional and accommodating! Pet friendly and kitchenette is a huge plus
Stayed in March 2024
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Reviewed: March 18, 2024
Adrian
United States of America1 review10“Great staff and great location in city”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 4 nights
- • Submitted from a mobile device
Beds were a little too firm for our comfort
All staff were friendly and accommodating to our needs quickly.
Stayed in March 2024
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Reviewed: March 15, 2024
Reyna
United States of America3 Reviews10“100% recommended stay. Loved it. Quiet. Clean. Staff was friendly. Zero complaints!”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
The view when exiting the hotel was amazing. Mountains everywhere.
Stayed in March 2024
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Reviewed: March 15, 2024
Tina
United States of America4 Reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing everything was wonderful
From start to finish, this place was top notch. Check-in was easy. The front Desk lady Rianna was amazing. She gave us recommendations on things to do in the area and good restaurants and places to grab a drink. The room was very clean. Bed was comfortable. The mountain view was a great plus, too!! The hotel is not far from plenty of things to do and great restaurants. We would definitely stay here again.
Stayed in March 2024
