Reviews of My Place Hotel-Fargo, ND 2 stars
2555 55th Street South, Fargo, ND 58104, United States
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Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewThe staff was super! The room was very nice.
There was no breakfast.
Clover, Thank you for the kind review, both the general manager and I read these everyday as they help us to improve as a team. I do apologize for not having a continental breakfast; however, we do have a breakfast in bed option for guests that costs $7.49 plus tax per order. I hope that you will visit us again soon.
Clover, Thank you for the kind review, both the general manager and I read these everyday as they help us to improve as a team. I do apologize for not having a continental breakfast; however, we do have a breakfast in bed option for guests… Show more
Reviewed: 16 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewStaff were friendly
Toilet didnt flush Terrible odour in room No kitchenette supplies,ie pit pan dishes Your canadian counterpart supply these with kitchenettes
Thank you for this feedback we appreciate all forms of responses as they help us to improve as a team. I apologize about the toilet not work and the smell of the room, I would have done everything in my power to fix these issues and make your experience better. We do have the cooking and eating items down in our My Store if any guest should need them and we carry paper and plastic plates and eating items down at the front desk as an option for guests too. I hope that you will give us another chance in the future and please feel free to reach out at any time.
Thank you for this feedback we appreciate all forms of responses as they help us to improve as a team. I apologize about the toilet not work and the smell of the room, I would have done everything in my power to fix these issues and make yo… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe room was very clean, and the bed was exceptionally comfortable.
The walls between the rooms are not well soundproofed. I could hear everything the neighbors said and did all night.
Thank you for taking the time to complete our survey. Both the general manager and I read these every day as it helps us to grow as a team. I apologize for your experience with the neighborhood. We do have a noise policy and if you every have this issue again please let the front desk know and we will address i right away. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. If you have a moment, I kindly ask you to visit Tripadvisor.com and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing My Place Hotel Fargo, ND! All The Best, McKenzie Prochnow fargo.agm@myplacehotels.com
Thank you for taking the time to complete our survey. Both the general manager and I read these every day as it helps us to grow as a team. I apologize for your experience with the neighborhood. We do have a noise policy and if you every ha… Show more
Reviewed: 27 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewEvening front desk person on Thursday Jan 2nd was very nice
My room was extremely hot when getting there Thursday evening. It was so hot that the heat hit ya when u opened the door. The floor, bedding, table everything was very hot to touch. Took until 6 am with air conditioner and window open to cool off. Which u should not do in N.D . Have an air conditioner and window open. There was dried toothpaste in the sink, bathroom counter dirty, table was dirty. Bathroom sink cold water didn't work. Never got my free bottle of water at check in. I asked for a refund or discount they said they couldn't do because we booked through bookings.
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the state of the room and that there were some amenities that weren't functioning properly. We spoke with our housekeeping staff to ensure that this won't happen again. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing My Place Hotel Fargo, ND!
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the state of the room and that there were some amenities that weren't functioning properly.… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewThere was none
No King bed available Very noisy neighbors upstairs
Randall, I apologize for not having King beds for your stay. We do get compliments on how comfortable they are. I, myself, also prefer a king bed, so I do understand. Please, next time if there is a noise issue, I would be HAPPY to go talk with a noisy guest. We are usually a pretty quiet hotel. Thank you so much for your review and even your concerns. I do like to hear all the feedback and try to make each guests stay a great one! I look forward to meeting you on your next visit here in Fargo!
Randall, I apologize for not having King beds for your stay. We do get compliments on how comfortable they are. I, myself, also prefer a king bed, so I do understand. Please, next time if there is a noise issue, I would be HAPPY to go talk… Show more
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewProperty was fine
I paid online on booking.com, get to the place and they tell me they have to hold a fee for incidentals and the charge would go away in 2 days but it didn’t so I ended up paying double for the same night and no one wants to fix it. Do not prepay for this place they will rip you off!
Jennifer, I want to start off by apologizing for this happening in the first place, the individual that checked you in that day is a new employee and did not realize his mistake. I did refund that money to you, and I should be in our account within the next 24-48 hours depending on our bank. If there are any other issues, please reach out to our hotel directly and either myself or the general manager will be more than happy to resolve any mistakes that occurred while you were here. I really hope that this experience does not affect how you see our company as a whole as this is something that does not happen to us every often. The next time you find yourself in Fargo, ND please reach out to us directly and we would love to try and do something for you to make up for this experience. Thank you, McKenzie Prochnow AGM
Jennifer, I want to start off by apologizing for this happening in the first place, the individual that checked you in that day is a new employee and did not realize his mistake. I did refund that money to you, and I should be in our accoun… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewFriendly staff Clean room with kitchenette Bottled water provided
We liked everything!
Thank you for the kind words. I am glad that your experience with us was enjoyable, and we hope to see you again soon.
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 4 September 2024 · Stayed in August 2024
Verified reviewThank you for your response. I am glad to hear that you had a pleasant stay with us. We strive to make every guest feel that way when they stay here.
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewLocation, price, and comfortable. Will choose this hotel next time in Fargo.
Toilet seat loose. Had to be careful about balance or it would move and you felt like you were going to the floor. Very busy weekend, kept forgetting to let desk know, did remember when we checked out. They thanked us and said they would get someone right on it.
Thank you for your response. Both the general manager and I look at these as they help us to grow as a team. I do apologize for the toilet seat, and we did get someone to fix that right away after you checked out. We would be happy to host your next stay with us and feel free to contact us directly and we would be happy to set up a room for you. Thank you, McKenzie Prochnow AGM
Thank you for your response. Both the general manager and I look at these as they help us to grow as a team. I do apologize for the toilet seat, and we did get someone to fix that right away after you checked out. We would be happy to host … Show more
Reviewed: 17 August 2024 · Stayed in July 2024
Verified reviewReviewed: 7 August 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewFront desk staff were outstanding and friendly .. I will stay there again and recommend for family and friends to stay there. Excellent Job wish I remembered her name last Thursday needs a mention of customer excellence
Thank you for this kind review both the general manager and I take the time to read these over as they help us to grow as a team here at My Place Fargo. I am pleased to hear that our staff was super friendly to you while you were here. We believe in treating everyone like family. If there is anything we can do to make a future stay more enjoyable, please feel free to contact us directly and we would be happy to help you. Thank you, McKenzie Prochnow AGM
Thank you for this kind review both the general manager and I take the time to read these over as they help us to grow as a team here at My Place Fargo. I am pleased to hear that our staff was super friendly to you while you were here. We b… Show more
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewWhen we went to check in we were informed they had no room for us and said the error was by Booking. com who shouldn't have booked the 2-queen bed room Because they didn’t have a 2-queen bed room available.
When we Went to check in we were informed they had no room for us and would said the error was by Booking.com who shouldn’t have booked the 2-queen bed room because they didn’t have a 2-queen bed room available.
Thank you for taking the time to fill out this response. I do apologize that this situation happened, and I was informed of what had occurred and rest assured we contacted Booking.com to see why this happened in hopes that it never happens again. If you ever happen to be in Fargo again, please feel free to contact us directly and I would love to be able to assist you in getting a room for a decent price. Thank you, McKenzie Prochnow AGM
Thank you for taking the time to fill out this response. I do apologize that this situation happened, and I was informed of what had occurred and rest assured we contacted Booking.com to see why this happened in hopes that it never happens … Show more
Reviewed: 16 July 2024 · Stayed in July 2024
Verified reviewRooms were extremely clean, bed was comfortably, water pressure was great in the shower, nice quite area.
Plates, silverware, cups, pots and pans were not provided
Thank you for taking the time to fill out this response. Both the general manager and I take a look at each one that comes in as they help us to grow as a team. I do apologize that we don't have any of the cooking or eating utensils in the rooms however we do have paper plates as well as plastic silverware down at the front desk if guests need them. Your comments will be shared with the proper departments and if there is anything we can do to make a future stay more enjoyable please feel free to reach out at any time. McKenzie Prochnow AGM
Thank you for taking the time to fill out this response. Both the general manager and I take a look at each one that comes in as they help us to grow as a team. I do apologize that we don't have any of the cooking or eating utensils in … Show more