Reviews of Best Western Plus New Caney Inn & Suites 3 stars
22033 U.S. Highway 59, New Caney, TX 77357, United States
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewI loved how nice the staff was, the breakfast was really nice and the room I stayed in was fairly priced and very comfortable.
There was nothing I didn't like besides the TV not having Netflix or any streaming service to sign in to
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewVery clean, well organized. Very friendly staff. Easy access to highways, restaurants.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewstaff was helpful, friendly and accomodating
very few options for breakfast. No non-dairy options to use with coffee, cereal or oatmeal. clothes were removed out of dryer. but later found by staff.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLoved the breakfast and the staff.
Needed more shade at the pool while I watched the kids swim.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 June 2025 · Stayed in March 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe staff was so courteous and everyone was so nice. My room was always cleaned and I had new towels and never had to ask. Breakfast was always good. The staff really aims to please and made our stay that more enjoyable
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewStaff was friendly.
We found some type of bug on the bed that my other daughter killed. However my daughter woke up with several bites. The bites look bad she may have to go to the emergency room. I would suggest y'all definitely get pest control
Dear Dynisha, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for bringing this to our attention. We're truly sorry to hear about your daughter’s experience and understand how distressing this must have been for your family. Please know that the health and safety of our guests is our top priority. We take reports like this extremely seriously and have immediately contacted our licensed pest control provider to thoroughly inspect and treat the room, as well as surrounding areas, to ensure there are no further issues. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Billy Patel General Manager 44677 Property Best Western Plus New Caney Inn & Suites
Dear Dynisha, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for bringing this to our attention. We… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewIt was nice and clean
The price for my small pet
Reviewed: 11 April 2025 · Stayed in March 2025
Verified reviewBreakfast was perfect, and folks there to help and even serve us
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewGood selection waffles was huge
Beds not so high off ground need a stepstool to get on them lol
Reviewed: 15 February 2025 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified reviewCleanliness of room. Room was exactly as requested for mobility access.
Pull out couch very uncomfortable. Bed was hard.
Dear Sheila, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Billy Patel General Manager 44677 Property Best Western Plus New Caney Inn & Suites
Dear Sheila, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be … Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewI was able to get the room at the last minute. Check-in was quick and easy.
The beds are hard as rocks, and they are not comfortable at all.
Dear Aprille, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Billy Patel General Manager 44677 Property Best Western Plus New Caney Inn & Suites
Dear Aprille, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewNothing
Dear Reginaldo, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Billy Patel General Manager 44677 Property Best Western Plus New Caney Inn & Suites
Dear Reginaldo, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will … Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewUbicacion Access fasil
Room 304 door lock not working Toilet loose The lady at the breakfast keep staring at us, that was really uncomfortable . Room wasn't 100% clean there where some toothbrush Other that it was ok
Dear Juan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Billy Patel General Manager 44677 Property Best Western Plus New Caney Inn & Suites
Dear Juan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be us… Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified review