Reviews of Days Inn by Wyndham Middletown 2 stars
4939 Route 17M, New Hampton, NY 10958, United States
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe staff was very welcoming and cordial. The office area was pretty clean.
The guest room was not clean; could use a deep cleaning to include the carpet and drapery. Baseboard heating needs to be repaired.
We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.
We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure t… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location was easy to find and get to.
The lobby smelled, the pool was closed, no one cleaned our room during our stay. The display on the TV wouldn't turn off, then when we unplugged it so we could sleep we couldn't get it back on.
We appreciate your feedback. It's fantastic to hear you enjoyed our location. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again and hope to provide an even better experience next time.
We appreciate your feedback. It's fantastic to hear you enjoyed our location. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat location, everything close by and only 10 minutes to Legoland.
Rooms were decent but not for the price that was paid. Was told we could go to the pool, pool was completely green. Beds were small, good enough for one person. Double door that connects to next room.
Thank you for sharing your experience. We regret to hear that the room did not meet your comfort expectations. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNothing
Smells lot of cigars!!!!!! Floors dirty Room not clean
Thank you for your honest feedback. We are disappointed to hear that our cleanliness standards did not meet your expectations. Immediate steps have been taken to rectify smell & cleanliness, ensuring a better experience for all future guests.
Thank you for your honest feedback. We are disappointed to hear that our cleanliness standards did not meet your expectations. Immediate steps have been taken to rectify smell & cleanliness, ensuring a better experience for all future g… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe pool was not working or clean that’s why I picked this hotel. We should have gotten a discount because we were disappointed.
We appreciate your suggestions regarding our amenities such as pool. Your input is invaluable as we look to enhance our guest experience. Please look forward to improvements in the near future as we are installing a new pool to have better experience. We're continually working on improving our offerings based on guest feedback.
We appreciate your suggestions regarding our amenities such as pool. Your input is invaluable as we look to enhance our guest experience. Please look forward to improvements in the near future as we are installing a new pool to have better … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe pool was very clean , staff was very accommodating,
Room smelled a little musty but they are renovating the rooms and removing old carpets
Thank you for appreciating our pool & staff. We take your comment about the smell seriously and will look into updating to maintain our standards.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewSuper dirty . Couldn’t stay Smell terrible
Thank you for your honest feedback. We are disappointed to hear that our cleanliness standards did not meet your expectations. Immediate steps have been taken to rectify this, ensuring a better experience for all future guests.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI liked it had an outdoor pool but still the pool was dirty
Everything was dirty
Thank you for your honest feedback. We are disappointed to hear that our cleanliness standards did not meet your expectations. Immediate steps have been taken to rectify this, ensuring a better experience for all future guests.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewIt was clean and staff were friendly.
The pool was not open . Had I known that I would’ve found a place with the pool open .
We appreciate your taking the time to leave a comment, and glad to hear about your experience with our staff & cleanliness. We hold ourselves to the standards and have addressed the issue of the pool. Please give us another chance to prove ourselves sometime soon.
We appreciate your taking the time to leave a comment, and glad to hear about your experience with our staff & cleanliness. We hold ourselves to the standards and have addressed the issue of the pool. Please give us another chance to pr… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewBeds were comfortable
Pool was broken showers had to be fixed no heat internet goes in and out .
Hello Michelee, We are sorry to hear that your stay did not meet your comfort expectations. We appreciate your feedback and will use it to improve the quality of our accommodations. We will be addressing this issues with our team and will work to improve our service standards.
Hello Michelee, We are sorry to hear that your stay did not meet your comfort expectations. We appreciate your feedback and will use it to improve the quality of our accommodations. We will be addressing this issues with our team and will w… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewBeds clean and comfy Towels clean and soft
Small rooms Walls and floors not as clean as they should be Rooms need updating
Dear Derrick, We apologize for any inconvenience you may have experienced. . We take cleanliness and hygiene very seriously and we apologize for falling short in this area. We would like to address your specific concerns and make things right.
Dear Derrick, We apologize for any inconvenience you may have experienced. . We take cleanliness and hygiene very seriously and we apologize for falling short in this area. We would like to address your specific concerns and make things rig… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe price it was the cheapest available. But I guess you get what you pay for.
The towels had stains on them so did the sheets. Lighting was horrible, the door to the room needs to be fixed. There was no cover to the peep hole.
We are truly sorry to hear about your poor experience during your stay. Guest satisfaction is essential to us. We regret we missed the mark. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.
We are truly sorry to hear about your poor experience during your stay. Guest satisfaction is essential to us. We regret we missed the mark. We have addressed this with our staff and are taking steps to ensure that it doesn't happen aga… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 9 November 2024 · Stayed in October 2024
Verified reviewAll good
Nothing all was good
We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewLocation to venue
It smelled terrible and the room was missing furniture .
We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for the odor problem. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.
We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for the odor problem. We have addressed this with our staff and are taking steps to ensure that it doe… Show more
Reviewed: 8 October 2024 · Stayed in September 2024
Verified reviewReviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified review20 years of staying at this property and I was robbed... stayed 4 days ...on morning of check out I decided to keep the room 1 more day and extend my trip guy that counter said no problem card was on file...left the next day got home to find I was charged DOUBLE $191.00 for the extra night on a SUNDAY night ....I will not be back...and I advise everyone else avoid this place at all cost ...congrats on losing $1000 in business a year from me days inn..... 😡😡😡😡
We're sorry to hear that you had a negative experience at our motel. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need.
We're sorry to hear that you had a negative experience at our motel. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take step… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewThe location. Easy On/off interstate, close to shops and gas stations.
Not very clean, smelled like moth balls, AC unit didn't keep room cool enough, bathroom exhaust fan didn't work. " Continental" breakfast was less than stellar, food was cold. Coffee from a dispenser was not good at all. Asked for washcloths for the room ( one night stay 3 people). They didn't have any. Front desk clerk from 6;45 am till 8:30 am had to be woken up to ask questions .
We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.
We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure t… Show more
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe proximity to our destination. It was clean and well located. Breakfast was good and the staff was accommodating.
The room had not been aired, so it had stale air smell.
Dear Shikha, We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for the odor problem. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.
Dear Shikha, We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for the odor problem. We have addressed this with our staff and are taking steps to ensur… Show more