Reviews of Courtyard by Marriott Times Square West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
307 West 37th Street, Hell's Kitchen, New York, NY 10018, United States of America
#416 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 1604 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
8.8
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Facilities
8.3
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Staff
8.7
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Value for money
7.9
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Free Wifi
8.3
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Reviewed: May 30, 2024
Edgar
United Kingdom3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Elevators were slow, room was small and area felt unsafe at times.
Stayed in May 2024
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Reviewed: May 29, 2024
Kensi
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
the outside.
The location homeless all over the place.
Stayed in May 2024
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Reviewed: May 28, 2024
Pablo
Poland251 Reviews68 helpful votes8.0“Exploring NYC”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 6 nights
The room was quite dark, there are a few lamps installed however the room lacked central lamp on the ceiling which would lighten up the whole room. Room service cleaned the room every SECOND day, which (comparing with the price of the room) I find as unnecesary savings being made by the hotel. No breakfast option is available. There is a small cafe in the hotel building open during the morning hours where you can buy beverages and some small meal as a breakfast option. I tried it once, got some scrambled eggs with some kind of spice that made the whole meal taste the same - regardless of what I was trying to taste: scrumbed eggs, bakon, vegetables... all had exactly the same sour taste!!! (as if the food was spoiled). I ate it, but with doubts if it was just due to this very strange spice or if I am going to end up with food poisoning. I did not dare to get back to that bar ever again - AVOID!
Very good location. Room was spacious and clean. Wifi worked fine (although required logging in every day). Bathroom was average with quite spacious shower cabin. There was a gym available with good facilities.
Stayed in May 2024
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Reviewed: May 22, 2024
Deborah
United States of America23 Reviews1 helpful vote8.0“Good place”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Linen was not so clean Information on check in and check out was confusing Street of the hotel did not feel safe
The shower was amazing TV options Comfortable bed Good location
Stayed in May 2024
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Reviewed: May 22, 2024
Antti
Finland11 Reviews3 helpful votes8.0“Central location but expensive”- • Business trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The room was really expensive and did not even include breakfast (one can buy expensive bagels downstairs). There were some shady characters hanging around on the street right by the entrance to the hotel.
The hotel is centrally located and within walking distance of many of the sights in Manhattan. The room was comfortable but there was nothing special about it. Even though there was a lot of traffic on the street, the noise was not too much (having a room upstairs of course helps).
Stayed in May 2024
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Reviewed: May 21, 2024
Marilou
United States of America7 Reviews9.0“Clean and comfortable.Staffs are friendly and helpful.”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
None
Staffs are helpful and friendly.
Stayed in May 2024
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Reviewed: May 21, 2024
Dimitrios
Greece5 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
There are drug users outside the hotel. But it's a general problem in Manhattan.
The location is very good, you have everything close to you. The staff very helpful, everything with a smile. The room was clean.
Stayed in May 2024
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Reviewed: May 16, 2024
Xiuju
China5 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
When I was in Hyaat it is able to change the name while I was told not at this time
Stayed in May 2024
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Reviewed: May 15, 2024
Georges
United Arab Emirates7 Reviews7.0“Not very friendly staff”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Arrogant staff
Cleanliness
Stayed in April 2024
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Reviewed: May 14, 2024
Jonathan
United States of America1 review1 helpful vote7.0Good- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Homeless dope fiends outside
Quiet
Stayed in May 2024
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Reviewed: May 12, 2024
Natasha
Germany14 Reviews8.0“Friendly central location with small, but clean and comfortable beds.”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I guess it’s good they have a cafe in the lobby, but I just hate having disposable crockery and cutlery everywhere.
Friendly staff really going out of their way to help. Location is central and real (next door to a Hostal for homeless, which is not a problem!). Check out at 12 is great!
Stayed in May 2024
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Reviewed: May 6, 2024
Vicki
Canada18 Reviews2 helpful votes8.0“Perfect location for train, subway Times Square.”- • Leisure trip
- • Group
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Not enough plastic cups/coffee cups when housekeeping doesn’t come daily. Lots of street people sleeping and loitering right outside the front entrance making it feel a bit unsafe.
Location was excellent and staff were wonderful.
Stayed in April 2024
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Reviewed: May 3, 2024
Georges
United Arab Emirates7 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
One of the staff member was vey rude She asked for my credit card swiped off without informing me what I am paying for.. she deducted almost USD 500 as deposit although mini bar was empty and the restaurant was closed for renovation :(
Cleanliness
Stayed in April 2024
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Reviewed: May 3, 2024
Bela
United Kingdom3 Reviews7.0“Good Location”- • Leisure trip
- • Travelers with friends
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
No bottled water supplied in room. Housekeeping was every other day. Would have been nice to have daily housekeeping.
Good location
Stayed in May 2024
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Reviewed: April 26, 2024
Chiara
Italy6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
The position is perfect
Stayed in April 2024
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Reviewed: April 25, 2024
Ruhi
Qatar13 Reviews1 helpful vote9.0“We had a very comfortable stay. Friendly staff, gave us early check in which was amazing.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Everything was fine
Clean and cozy.
Stayed in April 2024
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Reviewed: April 21, 2024
Éire89
Ireland41 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Location
Stayed in April 2024
-
Reviewed: April 16, 2024
George
Spain71 Reviews4 helpful votes9.0“Great location and Marriott quality.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Location and big clean room. Bath with tub. Excellent Marriott bed
Stayed in April 2024
-
Reviewed: April 16, 2024
Ian
New Zealand6 Reviews1 helpful vote8.0“Great location near 7th Avenue Close to Times Square and Penn station”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
People sleeping rough outside hotel
Excellent front of house staff everyone very helpful and knowledgeable
Stayed in April 2024
-
Reviewed: April 16, 2024
Shreeti
Nepal21 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nil
Bed, location, washroom, cleanliness , friendly staffs, easy check in , check out and brief about facilities by Mr. Angel.
Stayed in April 2024
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Reviewed: April 15, 2024
Audrey
France2 Reviews7.0“Good”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 10 nights
- • Submitted from a mobile device
Walls are to tiny so we heard our neighbors Renovation for the moment so you have a lot of peoples in front of the hotel, i don't know of they are drug dealers or homeless.
Staff was nice Close to timesquare Clean room
Stayed in April 2024
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Reviewed: April 15, 2024
Michelle
United States of America16 Reviews1 helpful vote7.0“It was fine. But for the price I expect at least hot water!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
They didn’t even offer hot water in the lobby for tea. I didn’t want to make hot water in a coffee pot with tap water.
Location, cleanliness
Stayed in April 2024
-
Reviewed: April 11, 2024
שחר
Israel7 Reviews1 helpful vote9.0“Nice hotel, large room in the lower floors”- • Leisure trip
- • Couple
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
, friendly stuff, Large room, laundry options
Stayed in April 2024
-
Reviewed: April 11, 2024
Mark
United Arab Emirates19 Reviews7 helpful votes7.0“An OK stay in NYC”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Construction at the hotel, late check in (at 4 pm), the room size was not up to the expectation, they made us wait till 4 pm in hope to get our 26 m2 room however I felt we got the smaller size nevertheless, the room that was shown on booking.com was of a different layout and seemed bigger with walk in shower instead of a tub.
Great location, good insulation, comfy bed, the free snacks and coffee at the reception area.
Stayed in April 2024
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