Reviews of Golden Gate Park Sweet Home-2 bedrooms

Hi Monica, Sorry to hear that you thought our rules are unreasonable. All we ask from our guests are to respect our property and the comfort of other guests. To ensure all guests have a great and safe stay, we do not allow smoking, partying, or unregistered guests. If any rules are broken, we do enforce these rules with fines. Additionally, we are committed to providing a clean and sanitary environment for all guests during their stay and follow rigid cleaning procedures. Our cleaners make sure to wash the entire premise, including the slippers during each cleaning and we have not had any issues with previous guests regarding wearing slippers in the past. Therefore, you may rest assured that we follow the most upmost hygienic standards and procedures. We wish you would have brought this up during your stay so we can provide solutions to your concern. Christine

Hi Monica, Sorry to hear that you thought our rules are unreasonable. All we ask from our guests are to respect our property and the comfort of other guests. To ensure all guests have a great and safe stay, we do not allow smoking, party… Show more

Hi Ayan, I can assure you that there is plenty of free public street parking nearby on a regular basis. As you may have read on the listing, there is no designated parking provided in the driveway to prevent blockage at the property’s entrance passageway. Blocking of entrance is a safety hazard. The public street parking has street signs located on each block which detail the street cleaning schedules, and it is recommended that you pay close attention to ensure you will not be ticketed for parking on those days. Previous guests have not had any difficulties with parking. Additionally, the security deposit is collected for each reservation, as Booking does not collect the deposit on behalf of hosts, and is stated explicitly in the public listing under Important Information, on the page before guests reserve and the reservation confirmation. Guests are liable for any damages and undisclosed guests as listed on the reservation. By booking you confirm you have read all disclosures and will abide to them, which you failed to do. In your case, you violated the maximum allowed guests policy, had undisclosed guests (you admitted few additional guests stayed)and incurred damages to the property. Security deposits are refunded dependent if no damages or broken house rules are incurred upon inspection of the property at checkout, and a majority of guests have had no such issues having their security deposits refunded. Christine

Hi Ayan, I can assure you that there is plenty of free public street parking nearby on a regular basis. As you may have read on the listing, there is no designated parking provided in the driveway to prevent blockage at the property’s ent… Show more

Hi Hector, I hope you may take this experience and use it as a learning tool to be an honest individual one day. In Hector’s booking, he provided an address in Los Angeles, CA and phone number with a Los Angeles area code but his review indicated he is from the United Kingdom. This provides a hint of his honesty. I received eight “Exceptional-10 stars” reviews from 14 of my previous guests and the majority of the other reviews were “Very Good-8 stars”. This indicates I do not keep guests security deposit UNLESS absolutely necessary. In my checkin instructions, I informed all guests “NO smoking of marijuana, tobacco or vapor inside or near my premises. If need to smoke, go outside of the property. Violation of the rule is a $500 fee”. On the day Hector checkout, I immediately smelled marijuana after opening the front door. The hallway also smelled of marijuana but the most potent smell was at the entrance of the unit Hector rented on April 19 & 20. When I opened the door to the unit, the smell of marijuana was so strong that I became lightheaded. I alerted Hector on the same day that his $300 security deposit will not be returned for smoking marijuana in the property. Hector texted me that they smoked in the garden and not inside the unit. I advised him that there is no smell in the other garden unit. The marijuana smell was all concentrated in his unit and especially strong in the living room. He then provided the excuse of the marijuana smell being caused by them storing marijuana in the unit (Wish I can attach screenshots here). The garden is part of my property so he admitted that he violated my rule. Additionally, if the strong smell of marijuana in the unit was from marijuana stored in the unit, there must be a large quantity of marijuana. I always take pride in ensuring all guests who stay with us have a safe and refreshing place to stay. My cleaning crew spent triple the normal time to deep clean the place to get rid of the marijuana smell, including cleaning the walls and ceilings. The cost to get rid of the smell exceeded the $300 security deposit. Going forwards, I hope Hector would be more conscious and respectful of other property in consideration for hosts like myself. I wish him well!

Hi Hector, I hope you may take this experience and use it as a learning tool to be an honest individual one day. In Hector’s booking, he provided an address in Los Angeles, CA and phone number with a Los Angeles area code but his review … Show more