Hampton Rods meeting rooms were way too cold. One room was 65 degrees. People left the meeting due to it being too cold. That's ridiculous and a waste of HVAC money.

Breakfast was always great and reasonably priced.

Stayed in May 2024

We were coming by car and called about parking and were told that we could use the public lots nearby. But they were all full. We ended up paying for a private lot only to find they had valet parking. So we spent more than we would have to valet. As a "make it up to you" we were given access to the M club, but when I went for water Sunday we were checking out, there was none. I could have used tap but the ice machine on on floor was broken. For the kind of money I paid for one night, this seems like things that should be fixed,

The location was wonderful and the staff very kind once we were in the hotel. Lots of great places to eat nearby and close to Chrysler Hall which is where we were going. Everything in walking distance is something I like a lot.

Stayed in May 2024

Valet parking process too hectic. Crowded lobby.

Rooms, cleanliness, professional staff

Stayed in May 2024

waiting for the elevator

Toast, eggs, bacon floor 18 was the room

Stayed in April 2024

Long check in line

Location

Stayed in April 2024

The check in line was so long . I waited at least 45 minutes. Breakfast should be included for the prices .

Beautiful and clean .

Stayed in March 2024

Honestly, with such a short stay, there was nothing to dislike.

Great location on the waterfront in downtown Norfolk. Clean, comfortable, modern room. Very friendly staff.

Stayed in March 2024

Confusion with last name with 2 separate reservations Issue resolved

Friendly restaurant staff

Stayed in March 2024

but the elevators need to be expanded or at least upgraded. Wait times were a little excessive.

Staff were friendly and helpful. Restaurant in the facility was great

Stayed in February 2024

Parking

Spacious lobby accommodations lots of floors

Stayed in February 2024

Not the greatest elevators.

Good location for our needs.

Stayed in January 2024

When I originally called and asked if I was speaking to Marriott, the agent told me yes. I did not expect to be billed a additional $40. When I made reservation which I booked in my and name, I asked about my husband's military discount. The agent told me I mention at front desk to get the Veteran's Discount. Because I booked under my name through you, they could not change it to his name; so we lost a military 10% discount, too. Not happy with you.

Room was beautiful and clean, modern. Location was perfect and we left prior to breakfast.

Stayed in January 2024

The room was very nice and clean. Caroline at the front desk was amazing and accommodated all my needs with no issues. The area was very safe and walking distance to many shops, restaurants and businesses.

Stayed in January 2024

The pool was not usable for me as there was no changing room and shower.

My room was in corner with a great view and spotless clean...the bed was comfy too.

Stayed in December 2023

Bed was too soft, sink got clogged, shower was too little water coming out of nozzle

location, staff, cookies

Stayed in December 2023

Staff smell like weed when cleaning the room the smell what still in room when we came back today

Location was good didn't has breakfast yet

Stayed in December 2023

Parking was unexpected since I had to park in a parking deck behind the hotel, and it was at least $13/day or park on the street. The parking deck is not a part of the hotel, so there isn't a direct entryway to the hotel from the parking deck. This is a touristic area so don't expect to have a local pharmacy like Walgreens or CVS close by nor a grocery store. They are within a 10 or less min drive.

The ease of check-in was a plus. The location was convenient for restaurants, events, and the ferries. This area seemed safe and with things to do for the family.

Stayed in December 2023

The hotel is nice, and the staff are really professional, I like it.

Stayed in December 2023

Still waiting for my bill.

Stayed in December 2023

- Price of the car service - I would recommend that the hotel provides more working clothing to the dining hall staff as they wore clothing that seemed old and worn out.

- Kindness of the personnel. - Breakfast variety.

Stayed in November 2023

The property had several events going on the the wait time for elevator exceeded upward of 10 minutes

It was close to our event, staff was great especially at front desk and in M Club

Stayed in November 2023

Cleanliness

Location

Stayed in October 2023

the elevators! only 2 were working and trying to get to the lobby at checkout took forever. we ended hauling everything down the stairs after waiting 10 mins and never getting an elevator.

the staff, the room.

Stayed in October 2023

The daily room cost was too expensive!!

Overall my stay was pleasant.

Stayed in September 2023