Reviews of Omni Richmond Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
100 South 12th St., Richmond, VA 23219, United States of America
#13 of 76 hotels in Richmond
Guests' ChoiceReview Score
Based on 636 hotel reviews
8.4Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
9.1
-
Facilities
8.7
-
Staff
8.9
-
Value for money
8.1
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 25, 2024
Kytemique
United States of America1 review7.0“Hotel nice...room was not cleaned good, and I had to wait all day for a dirty bathroom (floors, tub)”- • Leisure trip
- • Group
- • Premier Room - 2 Double Beds
- • Stayed 1 night
dirty bathroom and room was not clean good
hotel location
Stayed in April 2024
-
Reviewed: April 18, 2024
Patricia
United States of America1 review9.0“Overall stay was pleasant”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
Wi-fi should have been included with the room cost. Access to streaming is not user friendly .
Bed mattress was great. I slept through the night
Stayed in April 2024
-
Reviewed: March 29, 2024
Angela
United States of America31 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • Deluxe Room - 1 King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Room smelled of cigarettes. The food in the restaurant was very poor. The WiFi log in makes you agree to pay before you can joint Omni rewards into to get free WiFi. Feels like a con.
Great location, friendly staff, large room, comfortable beds and pillows.
Stayed in March 2024
-
Reviewed: March 26, 2024
Joan
United States of America3 Reviews9.0“Great stay!”- • Business trip
- • Group
- • Deluxe Room - 1 queen bed
- • Stayed 1 night
The bellman was difficult to understand although he was trying to be helpful. We asked for change to provide a tip and he acted confused trying to keep a $40 tip. We were trying to exchange for smaller bills. Yet he did not know how to count change back to us. It was obvious he was trying to keep $40. Eventually we worked it out. But it can be very uncomfortable when the bellman is expecting tips this high. WE only had 2 luggage, 2 coats and 4 shopping bags from the car to the 8th floor.
The rooms were clean. The hotel overall was beautiful. Disappointed in times that the restaurants were open/closed. However, there were many places to eat but you had to leave the hotel. Loved the view. The hotel registration staff was professional and kind. Valet services was great. Car was delivered within minutes. Team was professional.
Stayed in March 2024
-
Reviewed: March 25, 2024
Sunny
United States of America16 Reviews1 helpful vote9.0“For years I stayed at the Hilton. I am so glad they were booked - the Omni is my new go-to.”- • Leisure trip
- • Group
- • Deluxe Double Room with Two Double Beds
- • Stayed 1 night
I think all of the hotels in downtown Richmond are overpriced.
The front desk staff were very efficient and personable. The happy hour provided in the evening by the fireplace was wonderful.
Stayed in January 2024
-
Reviewed: March 24, 2024
Kelly
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe Room - 1 queen bed
- • Stayed 1 night
- • Submitted from a mobile device
There wasn’t anyone to answer the phone for room service.
Stayed in March 2024
-
Reviewed: March 18, 2024
Rodson
United States of America9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Solo traveler
- • Deluxe Room - 1 King Bed
- • Stayed 4 nights
- • Submitted from a mobile device
My room had peeling paint on the ceiling. Netflix casking sometimes didn't work and Omni members should have the fastest wifi speed. Also, the last 2 hours for the pool should be adult only.
The staff is excellent, professional, and yet warmly friendly, especially Chaunnette, that always makes me feel like the Omni Richmond is my second home. Also, Shote's Fountain was amazing holding down the front desk and making my guest experience personal! Also, I love the location, the shuttle service, and the pool.
Stayed in March 2024
-
Reviewed: March 18, 2024
Frances
United States of America1 review7.0“Adequate”- • Leisure trip
- • Solo traveler
- • Deluxe Room - 1 queen bed
- • Stayed 1 night
- • Submitted from a mobile device
I asked for a shower cap and never received. Also I coukd not find room service menu
Nice hotel and location
Stayed in March 2024
-
Reviewed: March 17, 2024
Virginia
United States of America2 Reviews7.0“Great stay, great staff.”- • Couple
- • Deluxe Room - 1 queen bed
- • Stayed 1 night
- • Submitted from a mobile device
The bed was small.
The staff was extremely accommodating.
Stayed in March 2024
-
Reviewed: March 11, 2024
Melissa
United States of America2 Reviews7.0“Nice and clean room in a great location to downtown Richmond”- • Leisure trip
- • Solo traveler
- • Deluxe Room - 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
Parking is ridiculously expensive. There’s a charge for WiFi. There was hair all over the ceiling of the bathroom.
Great location. Beautiful lobby and well kept rooms.
Stayed in March 2024
-
Reviewed: February 23, 2024
Margaret
United States of America6 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Deluxe Room - 1 queen bed
- • Stayed 1 night
navigating to the parking and the parking charge was a surprise. But necessary.
room, bed, bath, location
Stayed in January 2024
-
Reviewed: February 23, 2024
Jeffrey
United States of America24 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Room - 1 King Bed
- • Stayed 2 nights
People in the hall late at night screaming and laughing.
Stayed in February 2024
-
Reviewed: February 20, 2024
Barbara
United States of America40 Reviews7.0“For a luxury hotel extra charge for wifi!”- • Leisure trip
- • Solo traveler
- • Deluxe Room - 1 queen bed
- • Stayed 2 nights
Having to pay for wifi, breakfast, and parking
Staff,espcially goorman and shuttle driver
Stayed in February 2024
-
Reviewed: February 19, 2024
Laurinda
United States of America2 Reviews8.0“Enjoyed everything”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was good
Nice and Friendly
Stayed in February 2024
-
Reviewed: February 17, 2024
Tom
United States of America1 review8.0“Over $200 too much for a 12 hour experience”- • Leisure trip
- • Solo traveler
- • Deluxe Room - 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
$16 too high
Hotel-breakfast sandwich to go.
Stayed in February 2024
-
Reviewed: January 16, 2024
Elizabeth
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Room - 1 King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Fridge
Location and breakfast
Stayed in January 2024
-
Reviewed: January 12, 2024
Andrea
United States of America5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The beds were more firm than I prefer.
The hotel is lovely and in a great location downtown. Really enjoyed having a restaurant downstairs to enjoy a glass of wine at the end of the day.
Stayed in December 2023
-
Reviewed: December 13, 2023
Kelvin
United States of America15 Reviews1 helpful vote9.0“It was a short but pleasant one night stay in Richmond.”- • Leisure trip
- • Solo traveler
- • Deluxe Room - 1 King Bed
- • Stayed 1 night
The hours for the on location restaurant were not convenient.
Quiet atmosphere with nearby places to casually dine. The front door staff was extremely helpful and courteous. The location is walking distance to the Amtrak train station.
Stayed in December 2023
-
Reviewed: November 30, 2023
Elisha
United States of America1 review9.0“Great”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Having no maid service and no freezer
Bed was comfortable and staff was great
Stayed in November 2023
-
Reviewed: November 27, 2023
Paul
United States of America9 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Deluxe Room - 1 queen bed
- • Stayed 4 nights
- • Submitted from a mobile device
They put girls field hockey players on the floor with other patrons. Many other hotels but business and leisure on different floors from school or athletic groups.
It’s in Shockoe Slip and you can walk to restaurants and pubs. On one of the few walk around areas with a Hotel.
Stayed in November 2023
-
Reviewed: November 23, 2023
Rodson
United States of America9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Premier Room - 1 Queen Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The pool should be warmer and it needs a mini upgrade.
The location was excellent close to the train station, shops and restaurants.
Stayed in November 2023
-
Reviewed: November 15, 2023
Leslie
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Room - 1 King Bed
- • Stayed 1 night
- • Submitted from a mobile device
The bed and pillow are very uncomfortable
Location
Stayed in October 2023
-
Reviewed: November 9, 2023
Cesar
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Room - 1 King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
For the amount of the money that the people pay to stay at least try to have cheapest parking for your customers, because $40 dollars everyday for 24 hrs is rough. Is you try to have better parking offers that is more money we can spend in the hotel services like spa, meals, restaurants, ect.
The cleanliness, the service of the staff.
Stayed in November 2023
-
Reviewed: November 6, 2023
Allyson
United States of America5 Reviews7.0“Not bad, but not great either.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The double beds were pretty tight for two full grown adults; I could not comfortably fit 4 people. I was also annoyed that the hotel charged for WiFi access and we often found that getting our car from valet to be slow. It took 30 minutes on one occasion.
Hotel was clean and staff were very accommodating and courteous.
Stayed in November 2023
