I can't think of a thing.

The staff was exceptional! Everyone was extremely helpful, personable, and eager to assist in any way. They were proactive and on top of what ever I needed. Everyone was incredibly nice and cheerful, always!

Stayed in May 2024

Everything. There was a great restaurant on the corner across the street. The Tobacco Company. A really unique interior and great food.

Stayed in May 2024

it was beautiful. It was perfect location.

Stayed in April 2024

Location and flexibility in booking and cleanliness

Stayed in April 2024

dirty bathroom and room was not clean good

hotel location

Stayed in April 2024

Wi-fi should have been included with the room cost. Access to streaming is not user friendly .

Bed mattress was great. I slept through the night

Stayed in April 2024

beautiful property and location was perfect for our night out for my boyfriends birthday.

Stayed in April 2024

Nothing

Beautiful clean facility with all the amenities we needed; excellent service.

Stayed in April 2024

The pricing in the downstairs restaurant are VERY high. It makes it easy to just step across the street to visit The Tobacco Company. However, the drink vouchers provided at check in did make up for the price shock when we received our tab for 2 shots and a beer totalling $90!

This hotel was more than expected and the rate is absolutely affordable. I felt like royalty the entire stay. The accomodations, staff and locale are the best by far I have experienced in Richmond. I love that we were provided a choice of floors as well.

Stayed in March 2024

Did not have breakfast. Room was lovely, shower pressure great. Missed the slippers and turndown service...always a nice touch.

Stayed in March 2024

Room smelled of cigarettes. The food in the restaurant was very poor. The WiFi log in makes you agree to pay before you can joint Omni rewards into to get free WiFi. Feels like a con.

Great location, friendly staff, large room, comfortable beds and pillows.

Stayed in March 2024

The bellman was difficult to understand although he was trying to be helpful. We asked for change to provide a tip and he acted confused trying to keep a $40 tip. We were trying to exchange for smaller bills. Yet he did not know how to count change back to us. It was obvious he was trying to keep $40. Eventually we worked it out. But it can be very uncomfortable when the bellman is expecting tips this high. WE only had 2 luggage, 2 coats and 4 shopping bags from the car to the 8th floor.

The rooms were clean. The hotel overall was beautiful. Disappointed in times that the restaurants were open/closed. However, there were many places to eat but you had to leave the hotel. Loved the view. The hotel registration staff was professional and kind. Valet services was great. Car was delivered within minutes. Team was professional.

Stayed in March 2024

I think all of the hotels in downtown Richmond are overpriced.

The front desk staff were very efficient and personable. The happy hour provided in the evening by the fireplace was wonderful.

Stayed in January 2024

There wasn’t anyone to answer the phone for room service.

Stayed in March 2024

My room had peeling paint on the ceiling. Netflix casking sometimes didn't work and Omni members should have the fastest wifi speed. Also, the last 2 hours for the pool should be adult only.

The staff is excellent, professional, and yet warmly friendly, especially Chaunnette, that always makes me feel like the Omni Richmond is my second home. Also, Shote's Fountain was amazing holding down the front desk and making my guest experience personal! Also, I love the location, the shuttle service, and the pool.

Stayed in March 2024

I asked for a shower cap and never received. Also I coukd not find room service menu

Nice hotel and location

Stayed in March 2024

The bed was small.

The staff was extremely accommodating.

Stayed in March 2024

Nothing

Very comfortable

Stayed in March 2024

I honestly can't sat nothing that I did not like about the stay.

It went excellent I would definitely stay here again me and my partner really enjoyed our one night sat.the room we stayed in rm 825 was amazing...the corner room with all the window views was pretty...

Stayed in March 2024

Parking is ridiculously expensive. There’s a charge for WiFi. There was hair all over the ceiling of the bathroom.

Great location. Beautiful lobby and well kept rooms.

Stayed in March 2024

Very nice, clean hotel.

Stayed in March 2024

As a family, we avoid lots of traditional food, including wheat, etc., not something we expect a hotel to accommodate.

The most important aspect of our stay was the allergen-free room prepared for my environmentally sensitive family member.

Stayed in January 2024

navigating to the parking and the parking charge was a surprise. But necessary.

room, bed, bath, location

Stayed in January 2024

People in the hall late at night screaming and laughing.

Stayed in February 2024