Reviews of Hotel Theo New Orleans, Tapestry Collection by Hilton 4 stars
535 Gravier Street, Downtown New Orleans, New Orleans, LA 70130, United States
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Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewLocation was good
Cornelius, our team is thrilled to see you enjoyed the location of Hotel Theo New Orleans. The central setting is something we are very proud of, as it gives guests a chance to explore the vibrant city with ease. We hope your overall experience was enjoyable, and it would be a pleasure to welcome you back for another stay soon. Emmanuel Fernandez General Manager
Cornelius, our team is thrilled to see you enjoyed the location of Hotel Theo New Orleans. The central setting is something we are very proud of, as it gives guests a chance to explore the vibrant city with ease. We hope your overall experi… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewView wasn’t good enough view that I thought was Derrion the picture.
Brannon, thank you for sharing your experience and for highlighting the convenient location of our hotel. Our team regrets you felt your room did not match the expectations set by the photos, and that your in-room amenities and housekeeping service did not meet your needs during your stay. We understand the importance of these details for a comfortable visit and will be reviewing your feedback to ensure future guests have a more seamless and enjoyable experience. Emmanuel Fernandez General Manager
Brannon, thank you for sharing your experience and for highlighting the convenient location of our hotel. Our team regrets you felt your room did not match the expectations set by the photos, and that your in-room amenities and housekeeping… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewKerry was extremely helpful at the front desk…he made some accommodations to help with my stay.
N/A
Tamara, it is wonderful to know that you loved your experience at Hotel Theo New Orleans. Our team is delighted that the tall windows stood out and added to your enjoyment. A special thank you for recognizing Kerry’s efforts at reception; our colleagues always strive to provide thoughtful service and tailored support for each guest. We’re truly pleased we could make your stay memorable and look forward to welcoming you back soon to Hotel Theo New Orleans. Emmanuel Fernandez General Manager
Tamara, it is wonderful to know that you loved your experience at Hotel Theo New Orleans. Our team is delighted that the tall windows stood out and added to your enjoyment. A special thank you for recognizing Kerry’s efforts at reception; o… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEverything
The parking was kind of hectic
McClain, our team is delighted that you enjoyed everything during your stay at Hotel Theo New Orleans. It’s wonderful to know that your visit was a positive experience overall. We’re sorry for any inconvenience you experienced with the parking process, and we appreciate your feedback as it helps us to continually improve our guests’ experience. Our team hopes you’ll choose Hotel Theo New Orleans again whenever your travels bring you back to the area. Emmanuel Fernandez General Manager
McClain, our team is delighted that you enjoyed everything during your stay at Hotel Theo New Orleans. It’s wonderful to know that your visit was a positive experience overall. We’re sorry for any inconvenience you experienced with the park… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified reviewThe location was great and the decor was beautiful. The staff was friendly and courteous.
I didn’t like that the sink was holding water and later was told you need to turn the stopper at the bottom so that doesn’t happen. I wish we were told that information upon arrival. The room was beautifully decorated and clean, however, the toilet leaked all through the restroom floor and we had to change rooms.
Maria, thank you for taking the time to share your thoughts about your recent experience at Hotel Theo New Orleans. Our team is truly pleased to know you appreciated the convenient location, the beautiful decor, and the friendliness of our colleagues during your stay. However, your feedback regarding your bathroom experience is greatly valued. We regret the inconvenience you encountered, especially in relation to the room change and useful information that would have made your stay easier from the outset. Your comments will help ensure a smoother experience for future guests, and our team will improve communication about in-room features moving forward. We're grateful you noted the cleanliness and design of your accommodations, and we hope to have the opportunity to provide you with a seamless visit should your travels bring you back to New Orleans. Emmanuel Fernandez General Manager
Maria, thank you for taking the time to share your thoughts about your recent experience at Hotel Theo New Orleans. Our team is truly pleased to know you appreciated the convenient location, the beautiful decor, and the friendliness of our … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 April 2025 · Stayed in March 2025
Verified reviewThe location and the modern look of the hotel was nice. We were walking distance from everything New Orleans! Bourbon was a good five minutes to walk to.
I did not like how the staff wasn't very knowledgeable of their jobs or the hotel itself. The incidental fee was ridiculous and you also have to involuntarily pay for a snack voucher that you may or may not use. And the snack and beverage options were awful. Only three kinds of drinks and snacks that no one likes. And the lighting in the rooms were horrible with no outside light available.
Shanta, thank you for sharing your thoughts about your experience at our hotel. It is wonderful to hear that our location allowed for convenient exploration of New Orleans and that you found the modern design appealing. Our central spot is something many guests enjoy, especially with popular destinations within easy walking distance. Regarding your concerns, we appreciate receiving feedback about areas where we can grow. Our team strives to provide clear information and seamless service, so it is disheartening to learn there were moments when clarity was lacking. The matters related to incidental fees, the snack voucher approach, and the variety of options are important to note, and we recognize that these aspects can impact a guest’s overall comfort. The feedback about in-room lighting and limited natural light is also valuable and will be considered as we look for ways to improve. We are grateful for your candid comments. Remarks like yours help us enhance the experience for future guests. Emmanuel Fernandez General Manager
Shanta, thank you for sharing your thoughts about your experience at our hotel. It is wonderful to hear that our location allowed for convenient exploration of New Orleans and that you found the modern design appealing. Our central spot is … Show more
Reviewed: 14 April 2025 · Stayed in March 2025
Verified reviewWe really like staying here. The gym was under renovation but at least they had a gym down the street we can use. Also we wished there was filtered water available and that there was a mini fridge but not a big deal
Melissa, thank you for sharing your experience with us. We're delighted to hear that you enjoy staying at our hotel. It's great to know that you appreciated the alternative gym facility down the street during the renovation period. Your feedback about wishing for filtered water and a mini fridge is greatly appreciated, and we will certainly consider these suggestions for future improvements. We look forward to welcoming you back on your next visit to New Orleans. Emmanuel Fernandez General Manager
Melissa, thank you for sharing your experience with us. We're delighted to hear that you enjoy staying at our hotel. It's great to know that you appreciated the alternative gym facility down the street during the renovation period. Your fee… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewEverything
Nothing
Jameria, it is wonderful to hear such positive feedback from you. Our team is thrilled that everything about your stay at Hotel Theo New Orleans exceeded your expectations. Your kind words are greatly appreciated. We hope to create more memorable experiences for you in the future. Safe travels until we meet again! Emmanuel Fernandez General Manager
Jameria, it is wonderful to hear such positive feedback from you. Our team is thrilled that everything about your stay at Hotel Theo New Orleans exceeded your expectations. Your kind words are greatly appreciated. We hope to create more mem… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewThe bed was definitely comfortable.. The location and view were cool!
The cleaning person failed to retrieve our trash from the restroom .. there was a raisin left in the shower behind the complimentary bar soap.. that was weird and awkward.. the hot water did not work in our room. There had to be three requests made to the front desk before it was actually maintenanced.. the room smelled of pickles and that is weird as well. Ooooh and the kicker.. I literally dropped my car to the valet the first night upon arrival and had to valet my OWN car on multiple occasions. No point in valeting your car if you have to valet your own vehicle. -_- all in all.. Never again.
Jeronica, our team deeply values guest feedback and is truly sorry to hear about the issues you encountered during your stay. It's disappointing that certain aspects overshadowed the comfort of the bed and the enjoyable view and location. We regret that the maintenance of your room did not meet expectations and that you had to repeatedly report a concern before it was addressed. It’s important for us that our guests feel taken care of promptly. Additionally, experiencing an unusual smell and unexpected discoveries in your room is certainly not what we aim for in terms of hospitality. The situation with valet services was not up to our usual standard and we're sorry for the inconvenience it caused. We will evaluate the process to ensure it aligns with the intention of convenience and ease of service. Our team endeavors to provide a welcoming environment, and it's regretful that these issues impacted your stay so significantly. Thank you for providing these insights as they are crucial for our ongoing improvements. Emmanuel Fernandez General Manager
Jeronica, our team deeply values guest feedback and is truly sorry to hear about the issues you encountered during your stay. It's disappointing that certain aspects overshadowed the comfort of the bed and the enjoyable view and location. … Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 22 January 2025 · Stayed in December 2024
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewPerfect location and lovely staff
Caroline, the team at Hotel Theo New Orleans is thrilled to hear how much you enjoyed the perfect location and found our team members to be lovely. It is wonderful to know these aspects contributed positively to your stay. We are looking forward to your next visit and hope we can create another memorable experience for you. Emmanuel Fernandez General Manager
Caroline, the team at Hotel Theo New Orleans is thrilled to hear how much you enjoyed the perfect location and found our team members to be lovely. It is wonderful to know these aspects contributed positively to your stay. We are looking fo… Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewRooms nice and spacious - bed comfortable. Location good
Bit noisy - breakfast vouchers available at on site restaurant - but limited food options and not great !!!
Reviewed: 14 December 2024 · Stayed in November 2024
Verified review