Reviews of Kimpton Hotel Palomar Philadelphia by IHG 4 stars

The two seat bathtub was excellent. Our room had a beautiful view from the bathroom, so a glass of wine in the jacuzzi tub was the relaxing birthday weekend I needed!

That the price of parking was not shown. Overnight parking was $70 after tax.

Nice hotel, comfy beds, big bathrooms, excellent location.

Was fine, only stayed briefly, one night.

Was fine, only stayed briefly, one night.

Location, very spacious rooms, well equipped rooms, nice gym. Update: After posting the review, I was quickly contacted by the hotel management and offered compensation for the problems, which I really appreciate.

I booked the room through booking.com about 4 months before our visit. The price for 2 adults and 2 children (11 and 13 years old) was just under 300 USD with breakfast. After checking in I was told that breakfast was only for 2 people. The only solution was to pay for 2 breakfasts. Price on booking.com on the day was 60usd lower. There was no hand soap in the room, but this was solved very quickly by stuff. During our stay there was still a smell of marijuana in the hallway close to our room. The receptionist sent security, but unfortunately it was the same within an hour and during the night. A very unpleasant experience.

Staff was great, even though no one was there when I was trying to check-out in the morning (5am). So I just left the key and called before my flight. To check to make sure I had been checked out properly. The location was good. Located in the center of everything. Close to pretty much anything you want to do or explore.

My room had a huge stain on the floor, there were cigarettes burn makes on the window seal, and the sink took forever to drain. If you're paying $300 a night for a room. Things like that should be addressed and taken care of before a guest arrives. At least that's how I feel.

Great location. Comfy rooms! The milk and cookies coupon for the kids was a very cute touch!

Breakfast itself and service at breakfast was pretty poor! The restaurant is a concession so make sure you get your coupon if your breakfast is included in your room rate! Parking is also really expensive!

The bed was comfortable

Customer service lacked on every aspect. From waiting outside for 20 minutes to get vallet help was disappointing especially when we arrived around 9:00pm. We were given miss information about where to get food and the people working there acted like we were annoying them by asking questions.

Staff is phenomenal, location is perfect, being dog friendly was icing on the cake

My room was a tad small, the street noise was loud

Beautiful building and modern fresh decor throughout. Great room service. Amazing staff and all requests and questions dealt with right away and to complete satisfaction. Location is fantastic with so many shops and food and drink options on the doorstep. Short taxi drive to train stations.

Only thing I can mention is air con in reception and lobby lounge doesn’t seem very powerful. But this is minor, it’s literally the only thing I can think to write as a slight negative.

Great central location

Nothing

Location. Breakfast. 5 pm wine

Pillows were not comfortable. Couldn’t get a thin one.

Square 1682 was great. Tonya was the best. She in fact gave us better information as to what to do and where to go than the front desk. She was more attentive to what we were looking for. I own a hotel and if she lived within driving distance, I would have gave her a job. Very professional and VERY knowledgeable.

The front desk did not know the venue we were planning to attend. Plus, they did not know any place to eat other then the restaurant in the hotel. I have always trained my staff to know your surroundings and they did not. They printed up directions that would have taken double the time. But the hostess in the restaurant was able to give us better and fast directions. The TV did not work properly and the bathroom door would not slide shut. The lobby was so dark and the lights from the floor were blinding. My wife tripped over some luggage. there was a rolled up piece of paper in the hall when we arrived. It was still there 2 days later. Akira kept in touch with me via text and that was nice. Plus she went out of her way to give me wife a nice anniversary stay. The bell and valet staff always hanging and only a couple seem to work.

Staff friendliness and courtesy, wine in the evening, location.

Our first room was not clean and there was a torn window shade. We requested a room change and the result was excellent.

Great location. Complementary happy hour. Friendly staff at front desk.

Valet parking very overpriced. Restaurant had limited menu and poor service. Not worth the price.

Nice upscale design. Good location.

Ice machine broken, forced to pay a fee and didn’t get any of their claimed benefits. Fragile glass glasses are dangerous.

Beds clean and comfortable. Soaps and shampoos were good quality. Towels fluffy and replaced.

Needs more phone charging outlets. Rooms are a little small. AC is loud. Had to turn it off to sleep. Door to room fridge was broken.The bathroom could also use more hooks to hang toiletries.