Roaches were in my room unclean

Pool

Stayed in September 2025

The floor in my room wasn't swept. The beds had gray stains on them. I asked for pool towels but instead of giving me some the front desk clerk told me I had to bring towels to him before he would give me any.

The only thing offered for breakfast was pop tarts 😞. The juice machine was broken. The coffee was watery.

Stayed in August 2025

The floors was dirty and some staff was rude.

The location being close to everything.

Stayed in August 2025

Lame but thanks anyways slide at pool was nice beg bugs were not and keep your pop tarts granola bars

Girl was nice at check in bot her fault I pre checked in and had to answer Same questions had to go.gwt my tag again whats the point. And 75$ damage hold that is not disclosed on purchase this place is not worth it. Back to Red Roof

Stayed in August 2025

There is no property manager at all. Just employees from other hotels and didn't know what they were doing.

The area

Stayed in July 2025

nothing honestly

Stayed in August 2025

We didn't get clean towels and rags. We was told we had to wait till morning. Then when morning hit we still had to wait. When we got towels that evening we was told there wasn't any rags and wouldn't be till morning. Couldn't watch the TV because there wasn't batteries in the remote and TV won't turn on without using remote. Smelled like Marijuana the whole time when walking outside.

The location, comfortable beds, pool

Stayed in August 2025

False advertising. They do not honor what is advertised. States breakfast included. Coffee and granola bar!! After you pay through booking. Com they still charge you an additional $75 on site.

Convenient location. Price

Stayed in August 2025

Didn't receive the room key till the next morning.

Location and had multiple pools

Stayed in July 2025

The cleaning lady was the was the only thing good here

The staff was rude the breakfast was pop tarts and granola bars that not breakfast the rooms needed painting and only 1 car in the room for 2 people and the chair was a computer chair that could of been thrown out the wheels where all broke no wash clothes in room I will not stay at howard johnson again in pigeon forge Jerry Simpson is a staff member that was the rudest person I every met he needs to learn how to be respectful to your quest he also needs to learn how to pull up his pants and coffee pot in room didn't work and no extra pot

Stayed in August 2025

The picture on booking is old. The property was trashed. The walls in the room had holes in them. The TV didn’t have a remote which made it difficult to turn the TV. The elevator was broken so the rooms couldn’t be properly cleaned. The pool outside was trashy and ice cold for it to be 90 degrees outside.

Great location

Stayed in August 2025

We did not get service of anything

Stayed in August 2025

The fact the pools was dirty the rooms smelled musty they didn’t have any breakfast. The drink machines did not work. The elevator was not working. No wash clothes in the room .

The location

Stayed in August 2025

Both pools need to be cleaned. You couldn't see the bottom of the pool. The floors in the room were dirty. I almost fell off the toilet because the seat was really loose. The bathroom fan was very loud.

The woman who checked us in was wonderful. Smiling and friendly. She also allowed the pool to stay open a little longer so our grandson could go swimming.

Stayed in August 2025

The beds were a bit more firm than we are used to, but we did sleep after our busy day in the area, so they were not totally uncomfortable. There were no top blankets for the beds, as in comforters for extra warmth. It would have been nice to have a separate desk and microwave area. A small tabke with 2 chairs for a card game would have been nice as well, but i know room spacing is limited in many hotel accommodations. The microwave door button was tricky and made me wonder if it was partly broken as some of the rest of the room. The indoor pool was quite small. The outdoor pool would have been nice if it had been cleaned and ready to use and seemed to have been filthy for quite some while. The splash pad would have been nice if it had been accessible. I would have enjoyed the bathtub more if it had a working stopper. I would have liked the room more if it didn't already have cosmic flaws, non working main room light, torn shower curtain, flawed floor coverings, and a decorative unhung mirror in the floor as we did have a crawling toddler with us, and jolly rancher or gummy candy stuck to the floor suggesting that cleaning was not through. I don't usually comment negatively as I understand I am a budget shopper, but this hotel was misleading, like a false advertising disaster. Also, when I made a comment to one of the parent companies' associates at another related venue, they made light of it, like, since i was a budget shopper, I should expect inferior accommodations and that I should expext nice photos with less than real life representations as part of the less luxurious stay options. This experience makes me prefer my on-site hotel shopping experiences, perhaps, more than the online or 3rd party concept.

I liked the low price. And the use of an indoor pool. 2 Queen size beds were nice. A bathtub is always nice in an out of town get away. A small to mid-size TV was tollerable. The microwave was tricky but worked. The refrigerator was small to mid sized and in working order. Free wifi and parking were nice.

Stayed in July 2025

floors in room was very dirty bc I took a towel to dry floor after we come in from pool the white towel was black from the dirty floors and we rented 2 rooms with 4 adults and 3 children and was only 2 towels in each room 4 towels for 7 occupants which had black hair on them before you use them and only one wash cloth the elevators were tore up the drink mechine wouldn't take change Ithe ice mechine was available but no ice buckets in the room

Indoor and outdoor pool with water slide they was very nice staff

Stayed in July 2025

We had to go to Walmart to buy towels and wash cloths. We were told they didn't have enough towels and wash cloths to give us. We had no coffee pot in the room. We had to go buy our own toilet paper. Housekeeping never came into our room to clean or fill anything. We couldn't sleep with all the noise of people yelling, screaming down the hallway. They would be running up and down the hallway yelling. Our bathroom tub wouldn't drain. We were going to ask for our money back to go somewhere else, we didn't think we would be able to get our money back so we stayed. My husband heard a guy complaining about his room not being clean and got his money back. We should have asked for ours back. We will never stay there again.

That the hotel was close to everything.

Stayed in July 2025

No full breakfast as advertised on booking.com. Burnt old coffee and same old granola bars. Not even any cereal or orange juice. There was no bucket for ice had to put ice in plastic bag I had. TV was hard to set up. Kodell did help us with that he was only nice and informed staff member. Front desk clerk took 30 to 40 min per guest for check in. The $75 cleaning or damage fee should be included in the price of room. There was no bedspread on either queen bed. Just 2 sheets and a thin blanket. I had to fold covers in half back on top of me to be covered properly. No coffee maker or iron in room. One pool was slime green. Had to get more towels and bath cloths which Kodell gladly provided. This young man is only good staff member at this location.

The bed was comfy. Room fairly clean. It was quite.

Stayed in July 2025

Rude and very unhelpful

Cleanliness

Stayed in July 2025

Filthy all over, no bugs on the beds but also no bug protectors being used either. Pool was nasty. Hotel was out of pillows, TV wouldn't work nor the wifi. No washcloths in the room, and no breakfast although it was supposed to be included with stay. Staff would not assist in any way.

Didn't see any bugs

Stayed in July 2025

The refrigerator and microwave didn't work, no coffee maker, missing a smoke detector, holes in the wall, water damage, trash all over the balcony

Close to everything in pigeon forge

Stayed in July 2025

No clean towels in room

The pool but I had to clean it

Stayed in July 2025

The entire hotel needs a little TLC. The rooms were clean but needed to be maintained, I understand that hotels see a lot of traffic but there should be a little more care given to the facility.

The location is great, right on main road near several attractions

Stayed in July 2025

Pool was dirty, there was a roach in the bathtub in our room. The elevator didn’t work so I had to climb 3 floors of stairs in 97 degree weather pregnant.

The price.

Stayed in July 2025