1949 Parkway, Pigeon Forge, 37863-4903, United States of America
#27 of 448 hotels in Pigeon Forge
Guests' ChoiceBased on 1199 hotel reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
9.2
Facilities
9.1
Staff
9.2
Value for money
8.8
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Charles
United States of AmericaOnly think we did not like at all were the pillows. Really really small and uncomfortable. I strongly recommend bringing your own pillows or, better yet, having the hotel switch out the cheap small pillows for good quality ones. Also, the refrigerators need to be replaced with ones that actually work. I say refrigerators because I heard several guests complaining about the refrigerators.
Liked the location and amazing staff.
Stayed in May 2024
Reviewed: May 6, 2024
Conrad
United States of AmericaSink water stopper didn't work properly.
clean, comfortable. great location..
Stayed in May 2024
Reviewed: May 6, 2024
Ashley
United States of AmericaNot enough parking
Clean, comfortable, and friendly staff!
Stayed in April 2024
Reviewed: April 29, 2024
Glenn
United States of AmericaThe room we had was amazing
Stayed in April 2024
Reviewed: April 27, 2024
Farhan
United States of AmericaClose to everything Clean rooms good environment Perfect Breakfast
Stayed in April 2024
Reviewed: April 27, 2024
Connie
United States of AmericaThe towels need to be replaced as they are hard and rough.
We love the location and how clean the rooms are. Beds are comfortable and breakfast is really good with lots of options.
Stayed in April 2024
Reviewed: April 22, 2024
Kelly
United States of AmericaThey don't make the beds. We stayed for 5 nights, and I wanted fresh bedding or at least to have our bed made! The 2nd night we were there, I went and asked for our bed to be made, but it wasn't. The next night, I did the same thing! Finally, that next morning, they made beds. But that was the only time! They kept trah cans emptied and towels stocked. Our last night there, when we came back to our room, 2 towels were left on the rack when they'd been giving 4. They hung a stack of wash rags on the hand towel bar. They tossed 2 hand towels on the sink area. They tossed some of their toiletry products on the sink area as well, even though we hadn't touched them the whole time we'd been there. The ones from the beginning were already on counter. I'm guessing the housekeeping staff were in a hurry. Besides the beds though it was pretty nice all-in-all
It was pretty nice. The rooms were very clean! The bed was comfortable. The staff were very friendly. They offer a good selection for breakfast. We didn't eat because we usually don't do breakfast but when we went down to get coffee, everything looked good. It was a great location. We didn't have far to travel to get to any attractions! I loved the private balcony!
Stayed in April 2024
Reviewed: April 21, 2024
Canedo
United States of AmericaBreakfast coffee
Location is close to everything, only downside is that they had the old car show this weekend and the street was loud late into the night. Other than that and the bad coffee (really needs to improve, tasted just like water with coloring or should I better said lacked taste). Other than that, it was clean and the bed was very comfortable.
Stayed in April 2024
Reviewed: April 20, 2024
Tamara
United States of AmericaNothing. It was fabulous!
The location is great, pool is warm, and it was modern and clean.
Stayed in March 2024
Reviewed: April 18, 2024
Jesse
United States of AmericaThe halls were very long with lots of turns. There was only one elevator at the end of a very long hall. Being senior adults we could not walk to the room assigned to us and had to request a different room. Also, when we checked out we found they had added a$100 extra charge that we were not aware of. That made me angry!
The room was very comfortable and clean.
Stayed in April 2024
Reviewed: April 17, 2024
Kelley
United States of AmericaHeavy room doors designed to shut themselves but they slam fairly loud and could disrupt sleep...but never a big issue.
Very clean, great service, 2 fire 'pits', lodge feel outside/lobby, balcony
Stayed in April 2024
Reviewed: April 15, 2024
Wyn
United States of AmericaCould of had another elevator.
The breakfast was great. The location was perfect.
Stayed in April 2024
Reviewed: April 14, 2024
Allen
United States of AmericaHard to find the elevators at first
Clean and modern
Stayed in April 2024
Reviewed: April 14, 2024
David
United States of AmericaClean room, great location, bed was very comfortable.
Stayed in April 2024
Reviewed: April 13, 2024
Chris
United States of AmericaI liked everything about the property.
I have to been to many Best Western hotels. This was by far the best. The breakfast was great!
Stayed in April 2024
Reviewed: April 12, 2024
Cindy
United States of AmericaBed mattresses could use an upgrade, but still better than most.
Clean, well furnished rooms, delicious breakfast, friendly and helpful staff, convenient location to several restaurants and attractions.
Stayed in April 2024
Reviewed: April 11, 2024
Anita
United States of AmericaThe hotel was very nice. The staff was very friendly and helpful with dinner suggestions. We liked the breakfast provided. The evening we got there the person at the front desk made sure we could use the firepit. Very relaxing after a long time on the road that day.
Stayed in April 2024
Reviewed: April 10, 2024
Katherine
United States of AmericaLocation is perfect. Very clean and newly updated
Stayed in February 2024
Reviewed: April 10, 2024
Judy
United States of AmericaBathtub was slippery when taking a shower, needed a mat for older guests.
Comfy bed & pillows
Stayed in April 2024
Reviewed: April 9, 2024
Melanie
United States of AmericaMore pillows on the bed.
Everything was great. Even had the special request I ask for on the reservation filled. Had a wonderful time for my birthday including the little towel bear left in my room by the staff for my birthday.
Stayed in April 2024
Reviewed: April 9, 2024
Sarah
United States of AmericaHaving to head back home.
Everything was amazing! Breakfast was awesome!!!
Stayed in April 2024
Reviewed: March 31, 2024
Kristine
United States of AmericaNo laundry facilities.
The room was great. Beds and pillows comfortable. The hotel was very clean.
Stayed in March 2024
Reviewed: March 28, 2024
Allen
United States of AmericaIce machines on only 2 floors
location, room, staff was EXCELLENT
Stayed in March 2024
Reviewed: March 27, 2024
Sarah
United States of AmericaThere was coffee stains on wall, a booger on bathroom wall, what appeared to be candy stuck to porch. Maintenance team trys to fix things, but not correctly. The bathroom sink cabinet was broken, the towel rack was broken, the charger on wall was broken, the draw in night stand was missing, and a broken panel with exposed wires. Light was out when you first walked into room.
Bed was clean, balcony, smelled clean, heated pool, free breakfast, parking on site. I gave an 8 rating because I have stayed at far worse, however I am more critical to a corporate hotel, listed in dislikes.
Stayed in March 2024
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