Reviews of Pendry Chicago This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
230 North Michigan Avenue, Chicago Loop, Chicago, IL 60601, United States of America
#10 of 181 hotels in Chicago
Guests' ChoiceReview Score
Based on 988 hotel reviews
9.0Score breakdown
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Cleanliness
9.5
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Comfort
9.5
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Location
9.8
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Facilities
9.2
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Staff
9.3
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Value for money
8.6
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Free WiFi
9.3
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Reviewed: May 9, 2024
Iliana
Mexico16 Reviews3 helpful votes9.0“Beautiful historical building”- • Leisure trip
- • Family with young children
- • Corner Studio- Disability Access
- • Stayed 6 nights
- • Submitted from a mobile device
The waiting times for elevators and the misunderstanding and charges for extra night
We loved the location, friendliness of staff, the cocktails at the bar were 👍 great
Stayed in May 2024
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Reviewed: May 4, 2024
Matthew
United States of America8 Reviews8.0“We had a great time and really enjoyed the staff during our stay.”- • Leisure trip
- • Couple
- • Corner King
- • Stayed 5 nights
- • Submitted from a mobile device
There wasn’t much I didn’t like about the property, with the exception of my room wasn’t cleaned one day and by the time we got back to our room housekeeping wasn’t available. We had left our room around 2:30 and I had texted that we were out of our room for the day and thought that was enough, but no one ever came and cleaned it. Other than that one day everything else was great.
The hotel was centrally located, very friendly staff and great amenities. Room was great as well.
Stayed in May 2024
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Reviewed: May 4, 2024
Donna
Australia11 Reviews9.0“Overall we loved it!”- • Leisure trip
- • Family with young children
- • Queen Queen Guestroom
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing!
The staff were amazing Nothing was too much trouble. The concierge (didn't get his name but long dark dreadlocks) was so helpful & accommodating! The barman remembered our order from 2 nights ago and when our luggage got taken up to our room, they offered additional robes, five suggestions of nearby chemists, grocery store & restaurants We felt very at home!
Stayed in May 2024
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Reviewed: April 30, 2024
Zabin
Canada1 review9.0“An exceptional location with large clean rooms and friendly staff.”- • Leisure trip
- • Group
- • King Guestroom
- • Stayed 5 nights
Gym was being renovated. Didn't want to go to a gym down the road, although it was offered.
Clean rooms. Good wifi. Felt very safe. Friendly staff.
Stayed in April 2024
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Reviewed: April 25, 2024
Vanderléia
United States of America8 Reviews10“Our stay at Pendry was perfect.”- • Leisure trip
- • Couple
- • Corner King
- • Stayed 4 nights
- • Submitted from a mobile device
N/A
We loved everything!
Stayed in April 2024
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Reviewed: April 22, 2024
Luiz
Brazil14 Reviews1 helpful vote9.0“Very good location, great staff.”- • Leisure trip
- • Family with young children
- • Queen Queen Guestroom
- • Stayed 4 nights
Location was very good, close to everything. Staff was super friendly to my young daughters. Rooms are small but comfortable beds and good bathroom. The breakfast setup is not the best but staff worked hard to make up for it and food was good.
Stayed in April 2024
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Reviewed: April 21, 2024
Vyacheslav
United Arab Emirates30 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Corner Studio- Disability Access
- • Stayed 3 nights
Important information A tax of 11.90 % is not included. Resort fee of US$ 35 per night is not included. Local administrative tax of 1% is not included. City tax of 4.50 % is not included. But this is specific to the USA.
Great location. Very convenient to walk to all the sites and see the beautiful architecture of Chicago.
Stayed in April 2024
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Reviewed: April 20, 2024
Susana
Brazil3 Reviews10“Wonderful hotel. All impeccable services, I will definitely return”- • Leisure trip
- • Group
- • Queen Queen Guestroom
- • Stayed 4 nights
I liked everything. Nothing to complain
Wonderful hotel. I go to Chicago every year. First time I stayed at the Pendry. Everything was wonderful, staff, location, everything impeccable.
Stayed in April 2024
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Reviewed: April 19, 2024
Sharon
United States of America2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Queen Guestroom
- • Stayed 4 nights
I didn't like that I was on the 23 floor and my kids were on the 4th.
I loved the building!!!!! Just beautiful, you should have afternoon champagne and strawberries for the guest in the champagne building. Work it! make it a big deal
Stayed in April 2024
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Reviewed: April 18, 2024
Moonchild29
Singapore30 Reviews3 helpful votes8.0“Lovely property in a historic site. Wonderful location close to Millennium Park.”- • Leisure trip
- • Couple
- • City King
- • Stayed 3 nights
Housekeeping is stingy with water. We consumed our water bottles when we checked in and right before we left for dinner. When we returned, there was no turndown and we didn't receive new water bottles. We requested for them, and were given 2. The next 2 nights, same thing happened (it's pretty obvious if the guests consume water, right? As the empty water bottles are in the bin already), and we had to call and request for more water in our room.
For fans of architecture, this is a wonderful find. Located in the historic Carbide & Carbon building with its gleaming exterior and champagne gold top. The indoors reflected a respect to the building's heritage, preserving the brass lifts and other areas, while infusing the space with contemporary touches like the furniture and art pieces. The rooms are large and comfortable. Also loved how pet-friendly the hotel is, and even includes a pet option in the in-room dining menu.
Stayed in April 2024
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Reviewed: April 17, 2024
Peter
United States of America2 Reviews9.0“Convenient and satisfying.”- • Business trip
- • Couple
- • King Guestroom
- • Stayed 6 nights
Morning coffee service, attendant hailing taxi, personnel.
Stayed in April 2024
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Reviewed: April 16, 2024
Wojciech
Poland28 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Guestroom
- • Stayed 3 nights
In the room in where I slept was noisy from the street despite the closed window:(
Great location, nice hotel with history
Stayed in March 2024
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Reviewed: April 16, 2024
Philippe
Belgium12 Reviews9.0“Expectations exceeded! Highly recommend it and would return on next visit.”- • Business trip
- • Solo traveler
- • King Guestroom
- • Stayed 4 nights
- • Submitted from a mobile device
Breakfast a bit limited in choice but very good. Tables in restaurant were always very sticky…??
Excelent location, historic building, excellent renovation maintaining authentic elements of the building, excelent quality and finish of rooms. Friendly staff. Beautiful bar and lobby.
Stayed in April 2024
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Reviewed: April 15, 2024
Lars
Uruguay50 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • City King
- • Stayed 3 nights
I didn't like that the breakfast area was crowded and I had to wait a long time to get a table for 1.
The location and the building are great. The room has plenty of space. The breakfast was good although it wasn't a buffet.
Stayed in April 2024
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Reviewed: April 9, 2024
Judy
United Kingdom32 Reviews1 helpful vote10“Fabulous, stylish hotel in a superb location. We loved it!”- • Leisure trip
- • Family with young children
- • King Guestroom
- • Stayed 4 nights
- • Submitted from a mobile device
it was perfect 👍
We loved everything about The Pendry Hotel. Beautiful stylish hotel both inside and out. Great location, lovely rooms with huge comfortable beds. Very friendly helpful staff. We felt so relaxed and comfortable that we really didn’t want to leave after a four night stay.?
Stayed in April 2024
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Reviewed: March 25, 2024
Margarida
United Kingdom14 Reviews4 helpful votes8.0“Beautiful architecture and great location”- • Leisure trip
- • Solo traveler
- • Accessible King Guest Room
- • Stayed 4 nights
I was given a third floor room, whereas my friends that I travelled with, were given rooms in much higher floors, that were much better than mine - we paid the same rate. I think for such luxury hotels, there should be a more even experience provided.
Great location and beautiful hotel bar.
Stayed in March 2024
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Reviewed: March 25, 2024
Kate
United Kingdom5 Reviews1 helpful vote10“Fabulous hotel in great location.”- • Leisure trip
- • Couple
- • Tower Studio
- • Stayed 2 nights
Breakfast service a bit confusing
Fantastic room (tower suite) with amazing view of the river. Room on 34th floor so nice and quiet. Super comfy bed and linens. Great housekeeping
Stayed in March 2024
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Reviewed: March 14, 2024
Anthony
United States of America1 review10“Overall excellent”- • Leisure trip
- • Couple
- • City King
- • Stayed 3 nights
- • Submitted from a mobile device
Toast and greasy sausage
Dine in breakfast needs improvement
Stayed in March 2024
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Reviewed: February 19, 2024
Wendy
United States of America5 Reviews1 helpful vote10“A wonderful night in Chicago.”- • Leisure trip
- • Family with young children
- • King Guestroom
- • Stayed 1 night
- • Submitted from a mobile device
Service was fantastic. Great decor and vibe
Stayed in February 2024
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Reviewed: February 18, 2024
Oyassia
France3 Reviews1 helpful vote10“Fantastic location, human and tailored-made service”- • Leisure trip
- • Family with young children
- • Queen Queen Guestroom
- • Stayed 5 nights
The location : perfect to visit by walk many fancy places The kindness of Murielle: she gave us a lot of recommandations, great places to visit and nice place for dinner
Stayed in February 2024
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Reviewed: February 17, 2024
Robert
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Corner King
- • Stayed 1 night
My first interaction being with valet. Very courteous. Also the friendly concierge service was exceptional.
Stayed in January 2024
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Reviewed: February 11, 2024
Michal
Germany47 Reviews2 helpful votes10Exceptional- • Business trip
- • Group
- • Queen Queen Guestroom
- • Stayed 3 nights
Beautiful building, interior, bar...
Stayed in February 2024
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Reviewed: February 1, 2024
Talia
United States of America3 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • King Guestroom
- • Stayed 3 nights
- • Submitted from a mobile device
Amazing location, close to everything. Staff were friendly & responsive.
Stayed in January 2024
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Reviewed: January 10, 2024
Alyssa
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Queen Guestroom
- • Stayed 1 night
Rooms were a little tight but I would expect that with 2 queens in a city hotel.
Updated rooms. VERY close to theaters and state street/Michigan Mile shopping.
Stayed in January 2024
