Reviews of Pendry Manhattan West 5 stars
438 West 33rd Street, Hudson Yards, New York, NY 10001, United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery convenient and I enjoyed the complimentary tea/coffee service with fruits! Housekeeping staff was very helpful.
Doorman was not around all the time.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewHotel is amazing, beautiful, with great amenities.
The FOOD is horrible. The room service is subpar.
Greetings Elizabeth, Thank you for taking the time to share your experience with us. We’re very sorry to hear that our service fell short of your expectations. Your comments are appreciated, and we are addressing these concerns to ensure a better experience for all our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Ash Bhasin General Manager
Greetings Elizabeth, Thank you for taking the time to share your experience with us. We’re very sorry to hear that our service fell short of your expectations. Your comments are appreciated, and we are addressing these concerns to ensure a… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewSuper comfy bed and the room was spacious for NYC. I really liked the design, obviously a personal thing, but it felt stylish and cozy at the same time. Everything was spotless, which I really appreciated. The location is perfect, and there’s a great coffee place right in the building. Staff were friendly, helpful, and really on it, the birthday cake waiting in my room was such a thoughtful surprise. On top of that, the bar serves some really nice US wines by the glass, and the city view from the room was just great. I think it is really nice choice for a longer stay.
Honestly, nothing in particular to mention as a con. I’d happily stay here again.
Greetings, Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you enjoyed your room, and that the design struck the perfect balance for you. It’s wonderful to know our team helped make your stay extra special. We hope to welcome you back again soon! Sincerely, Ash Bhasin General Manager
Greetings, Thank you so much for your kind words and thoughtful review. We’re delighted to hear that you enjoyed your room, and that the design struck the perfect balance for you. It’s wonderful to know our team helped make your stay extra… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewStaff are warm and professional. Hotel vibe is calm and inviting. Location to MSG and Penn is fantastic
Miss the macarons at turn down, but always love the slippers.
Greetings Brian, Thank you for your kind review and for choosing to stay with us during your trip to New York. We are so glad to hear that you enjoyed your stay, and our team contributed to such a memorable experience. Sincerely, Ash Bhasin General Manager
Greetings Brian, Thank you for your kind review and for choosing to stay with us during your trip to New York. We are so glad to hear that you enjoyed your stay, and our team contributed to such a memorable experience. Sincerely, Ash Bhas… Show more
Reviewed: 3 March 2025 · Stayed in January 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewi asked for a taxi and was told that they could´nt get one because it was snowing
Greetings Paul, Thank you for your honest review and for choosing to stay with us during your visit to New York. We are so glad to hear that you enjoyed your stay and apologize for the missed opportunity to secure a taxi in inclement weather. We hope to welcome you back in the near future. Sincerely, Ash Bhasin General Manager
Greetings Paul, Thank you for your honest review and for choosing to stay with us during your visit to New York. We are so glad to hear that you enjoyed your stay and apologize for the missed opportunity to secure a taxi in inclement weath… Show more
Reviewed: 1 February 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe Pendry is located right in the heart of the wonderful area around Hudson Yards on the West side. Can't say enough about how this area is clean, quiet (relatively), and FULL of great places to eat and shop. The Whole Foods steps away from the front entrance is a great bonus, but really, you can find just about anything within a short walk or subway ride. Penn Station is a block and a half away, as is the Hudson Yards station in the other direction, and we used both to get everywhere in NYC during our weeklong stay. The staff is as polite and wonderful as I can imagine a staff group being. They are respectful to levels that sometimes seem "too much," honestly (for example, it seems they have a policy that no staff member will ride on an elevator with a guest, like EVER, and while I get it, that's really not a big deal, right?). Anyway, I just can't say enough good things about this hotel. The rooms were spotless, with daily housekeeping service including turndowns at night. Traffic noise was only occasionally noticeable.
There were a couple of minor mechanical issues in our room during our stay (safe wouldn't lock, drapes didn't close well, for example), but they were fixed immediately upon alerting the front desk. Aside from that, the hotel is not cheap, but given all of the above, I didn't mind overpaying as much as I thought I would!
Greetings Joe, Thank you for your thoughtful review and for choosing to stay with us during your visit to New York, especially during the holiday season. We are so glad to hear that you enjoyed your stay and that our team and location contributed to a memorable experience! We look forward to the opportunity to welcome you back in the near future. Happy New Year! Sincerely, Ash Bhasin General Manager
Greetings Joe, Thank you for your thoughtful review and for choosing to stay with us during your visit to New York, especially during the holiday season. We are so glad to hear that you enjoyed your stay and that our team and location cont… Show more
Reviewed: 28 November 2024 · Stayed in October 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in August 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewThe location is next to Hudson Yards and nearby to other main attractions in midtown. Property looks well maintained and staff is friendly.
Definitely not a luxurious or 5 star experience. Coffee maker didn’t work properly (I informed the front desk twice and they didn’t do anything about it). When it did work, the quality of the coffee pods was terrible. Gym ok. No pool or spa. Housekeeping was extremely erratic. One day I had to complain about the room not being cleaned up by 2pm. Not coming back or recommending this hotel. For anyone willing to spend 900usd/night price, I’d recommend so many great properties including the Plaza, Four Seasons, Mandarin Oriental, etc.
Greetings Luis, Thank you for your honest kind review and for choosing to stay with us during your visit to New York. We are disappointed to hear about the elements of your stay that were not up to your standards, nor ours. Our team will be in touch directly to learn more about your experience. We hope for the opportunity to welcome you back in the future. Sincerely, Ash Bhasin General Manager
Greetings Luis, Thank you for your honest kind review and for choosing to stay with us during your visit to New York. We are disappointed to hear about the elements of your stay that were not up to your standards, nor ours. Our team will b… Show more
Reviewed: 3 October 2024 · Stayed in October 2024
Verified reviewOverall the food is lovely however it’s expensive as you would expect in a five star hotel . The decor is beautiful great size rooms with everything 5 star . The beds super comfy
Leaving
Greetings Julie, Thank you for your kind review and for choosing to stay with us during your visit to New York. We look forward to the opportunity to welcome you back in the near future. Sincerely, Ash Bhasin General Manager
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewLarge room. Good facilities
No drawers for storage of clothes
Greetings Nadir, Thank you for your review and for choosing to stay with us during your time in New York. We appreciate your feedback and hope for the opportunity to welcome you back in the near future. Sincerely, Ash Bhasin General Manager
Greetings Nadir, Thank you for your review and for choosing to stay with us during your time in New York. We appreciate your feedback and hope for the opportunity to welcome you back in the near future. Sincerely, Ash Bhasin General Manag… Show more
Reviewed: 20 September 2024 · Stayed in August 2024
Verified reviewReviewed: 10 September 2024 · Stayed in September 2024
Verified review