Reviews of Pendry Washington DC - The Wharf 5 stars
655 Water Street Southwest, Southwest, Washington, DC 20024, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewamazing service great bars clean rooms!
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe only good thing about the hotel is the location and the view apart from that everything else is so bad
Extremely Disappointing Experience – Not Worth 5 Stars I rarely leave negative reviews, but my stay at the Pendry Washington DC was deeply disappointing and far from what you’d expect from a 5-star hotel. -Room service was extremely poor — slow, inattentive, and inconsistent. -Most of the staff lacked professionalism, with the exception of the manager who tried to help and was the only bright spot in our experience. -The breakfast was terrible: minimal variety and poor quality. Definitely not what you’d expect from a hotel in this category. -Most concerning was the financial mismanagement. The hotel charged a significantly higher amount than the actual cost of the stay. Multiple unauthorized transactions were made on my card without explanation. -When I approached the receptionist, she was shockingly rude, speaking to me in a condescending and disrespectful tone. Only after insisting to speak to the manager was I informed that there was a system glitch causing erroneous transactions — a very serious and unacceptable issue for any hotel, let alone a supposed 5-star establishment. This experience left me frustrated and disappointed.
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewGreat location, new facility, overall a very pleasant modern hotel with nice furniture, beautiful views over the river, clean, well cared for, and with friendly people at the front desk and very nice and helpful cleaning staff.
The breakfast was a total disaster. Way too small room and tables, very disorganised, it takes way too long to serve you and despite the good intention, total lack of professionalism. We waited very long, food was brought without cutlery and napkin (twice in two days). Very, very disappointing and way below par for a five stars hotel.
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewFantastic hotel, beautiful views (partial riverview room was more than great). Nice touch to have a welcome drinks evening Convenient to waterfront station and wharf area. Walking distance to tidal basin
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewDid not do breakfast
Would have liked double sinks in the bathroom.
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewBeautiful view and the bed was comfortable. I ordered room service twice and the service was superb