Reviews of TownePlace Suites Phoenix North 3 stars
9425 North Black Canyon Freeway, North Mountain, Phoenix, AZ 85021, United States
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Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewNothing.
Dark and dingy, kitchen was dirty and there was a blood stain on my sheets that didn’t even attempt to look clean. So unsanitary
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewNothing
Everything was awful. Ugly, loud, smelled bad, outdated, could hear the other guests walking around…we left after 2 hours.
Reviewed: 22 March 2024 · Stayed in February 2024
Verified reviewReviewed: 2 November 2023 · Stayed in October 2023
Verified reviewHousekeeping knocking on the door to clean at 0900 when checkout isn’t until 11 was disturbing.
Reviewed: 3 September 2023 · Stayed in September 2023
Verified reviewNothing.
No customer service. No compensation for lateness of room being cleaned, waited over 3 hours for No clean room. Check in time was 4 pm, at 7 pm still no suite clean. Wasn't going to stay when only 2 cleaning people were cleaning 40 + rooms near a frequent freeway for travelers coming and going. Rude grounds security guards and rude front desk person, Declan needed to mansplain how a room gets cleaned. Don't bother to stay there if you want quality.
Reviewed: 24 July 2023 · Stayed in July 2023
Verified reviewThe spacious rooms and the air conditioning in each room! The kitchen was nice but we did not stay long enough to use it.
I stayed with my mom and small dog. When I reserved my room online, I did make sure to state that I was traveling with him. I expected, like many pet friendly establishments, that the pet fee would be added to the price given at my reservation. The website stated that there would be a $150.00 pet deposit expected at arrival, okay, acceptable. When I was given the amount for my stay online, there was no line item for the pet fee. I presumed that either the pet deposit was the fee or that the pet fee was already built into the price shown at my reservation. WAS I WRONG!! At check-in, turns out the pet fee had not been added and it was $125.00!!! This was in addition to the $150.00 pet deposit they take and keep for up to 7 days!!!! I have NEVER stayed at any establishment with a pet fee that high!! My dog is a daychsund mix, 15 lbs, very well behaved, house broken and very quiet. We only stayed one night. With the pet deposit, my dog's stay was more than the room reservation for two adults ($159.00)!! If traveling with my pet, I would probably not stay here again. It's just not budget wise.
Reviewed: 19 July 2023 · Stayed in July 2023
Verified reviewReviewed: 26 April 2023 · Stayed in April 2023
Verified reviewReviewed: 26 March 2023 · Stayed in March 2023
Verified reviewReviewed: 3 December 2022 · Stayed in November 2022
Verified reviewReviewed: 9 November 2022 · Stayed in September 2022
Verified reviewReviewed: 17 September 2022 · Stayed in September 2022
Verified reviewSpace in the rooms
The native Americans that tried to come at me when I was in my car and using jesters at me and the employees on duties joined them