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  5. Reviews of The Hotel Salem

Reviews of The Hotel Salem This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4370 Commercial Street SE, Salem, OR 97302, United States of America

#6 of 22 hotels in Salem

Guests' Choice

Review Score

Based on 1306 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 29, 2023

    8.0
    We enjoyed our 2night stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms were a bit dated.

    Comfortable setting. Convenient to shopping & restaurants.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not a thing

    Price and location

    Stayed in September 2023

  • Reviewed: September 22, 2023

    8.0
    Short and Sweet! I will be back.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    This really isn’t a bad thing, but the first room offered me had a very strong odor, like someone had smoked in the room and they tried to cover it up. I let the staff know, and they immediately changed me to another room.

    I got up very early, for work so I did not get to enjoy breakfast. The person on duty rounded up a bagel, cream cheese, apple, and an orange for me. Very nice!

    Stayed in September 2023

  • Reviewed: September 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No hot tub

    Quite clean Friendly

    Stayed in September 2023

  • Reviewed: September 22, 2023

    9.0
    I would stay there again, if the situation comes up!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    There was a variety of things offered for breakfast, but for one who is gluten-free, all I got was the sausages(fair) or canadian bacon (pretty good) and some really bland eggs. Thus, the breakfast was a bit dull, but once I put catsup on the eggs, which I normally never do, they were ok. So, it was the breakfast. Oh! My room key didn't easily open the door, since the handle seemed to stick or something. Once I figured out how to deal with that, I had to put everything down to open the door.

    The room was very comfortable and I loved the fact that it was on the main drag! I am glad the loading cart and elevator were so easy to get to. The staff was phenominal!

    Stayed in September 2023

  • Reviewed: September 19, 2023

    8.0
    Quiet and comfortable hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The location is on a commercial strip, so not much to see once you leave the hotel.

    Large, comfortable room and reasonable breakfast buffet. Quiet. We didn't use the pool, but it looked nice.

    Stayed in July 2023

  • Reviewed: September 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    For our stay, I don't have anything that we didn't like :)

    Aside from the staff being friendly, accommodating, on top of their game, the room was very clean and cozy. The shower had great pressure and got hot fairly quickly. For us, the bed was like sleeping on a cloud. It was the best night sleep we've had in a long time! The location was easy to get to with a wide variety of places to eat. The only very minor ding I have is the sink plug wasn't working properly. The breakfast in the commons area was good. The food was fresh and hot, not dried out like some other places we've stayed. We will be staying here again and highly recommend The Hotel Salem to anyone traveling in the area or for locals looking for a quiet, comfortable getaway place to stay.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    8.0
    Great stay, will stay here again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing really, was a nice stay

    Room was nice for the price. It was clean and comfortable. Staff was all very professional, had to change rooms due to cigarette smoke in room, but was not an issue.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Clean, quiet and comfortable.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location and the variety of breakfast options.

    Stayed in September 2023

  • Reviewed: September 7, 2023

    8.0
    Very good, we'll return.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night

    Nothing

    It was very clean and the breakfast was the best we've had in several years.

    Stayed in September 2023

  • Reviewed: September 7, 2023

    8.0
    Clean and convenient!
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    The site shows a jacuzzi in the pool area. There is still a hand rail that leads to a rectangle of carpet, but no jacuzzi. I really wanted a jacuzzi. This would have changed my decision on where to go. On the bright side, the pool was not overrun with screaming children (Best Western Cedar Mills)

    Nice room design with a separate couch/desk area and fridge/microwave. Would be nice to have had a coffee table or side tables while sitting on the couch. The bed was good and pillows decent. The view from the second (really the first) floor window was a wall of cypress bushes that blocked what would have been a parking lot. Nice touch. The Graduate in Eugene could learn from this.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    7.0
    Newly remodeled
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was to par

    Good

    Stayed in August 2023

  • Reviewed: September 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was ok. Hotel smelled a little old.

    Quick overnight when passing through town. Nice renovation, comfortable beds.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    9.0
    I
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    most uncomfortable bed I have ever laid awake in all night...odd musty smell but they are renovating

    Staff was super, very friendly. Hotel was big, pool was amazing

    Stayed in August 2023

  • Reviewed: September 2, 2023

    8.0
    Comfy beds in suburbia
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights

    The wifi was too slow for video calls. The location, on a busy road in the suburbs, means that there's substantial traffic noise at all times, and it's essential to have a car.

    The room we stayed in was comfy: they don't have full suites but this room did have a large sitting area adjacent to the bed. The pool was big enough to swim for a bit of exercise. The front desk staff were friendly and accommodating. The breakfast was substantial and varied.

    Stayed in August 2023

  • Reviewed: September 1, 2023

    8.0
    Good
    • Business trip
    • Solo traveler
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The clining ..the room where I was sleeping got a bad smell

    The breakfast was excellent and the hotel cover all my expectations, I recommend stay here

    Stayed in August 2023

  • Reviewed: August 28, 2023

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Very clean and good breakfast

    Stayed in August 2023

  • Reviewed: August 28, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Newly renovated, very nice convenient location.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Only ont thing that we did not like. The toilet was way too low to the ground. It could have used a soft close lid and seat also.

    Location and staff were perfect for us. Room was in good condition and fit our needs just right.

    Stayed in August 2023

  • Reviewed: August 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The wall are paper thin, we heard everyone around us.

    The hotel has gone under a renovation so all amenities are new. Front desk staff was fantastic. The swimming pool was nice but wished there was a hot tub to warm up in. Loads of parking.

    Stayed in July 2023

  • Reviewed: August 19, 2023

    9.0
    Money well spent
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds could be a bit softer.

    The pool and the cookies

    Stayed in August 2023

  • Reviewed: August 15, 2023

    8.0
    comfortable stay!!
    • Solo traveler
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    very clean, very nice, helpful staff. Quiet for resting.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    9.0
    Good Value for an overnight stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    I had forgotten my own shampoo. I tried to use theirs. The shampoo wouldnt come out of the on the wall container. So I just figured it was plugged up. It was and actually moldy. As far as things go I would never have known otherwise. At least housekeeping knows now.

    The bed was a little hard for me but my partner slept well... since he was doing all the driving on our trip that was what mattered. It was a lovely room with a coffee pot and seating area. I like that the toilet and sink areas were separated. All in all clean. The Breakfast was nice. Lots of choices and fresh fruit, also a mini waffle maker that my partner put to use. I had yogurt and fresh blueberries, with some scrambled eggs and a couple of sausages. Coffee was good too.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    I stayed here in June. At that time the onscreen TV guide did not match the channel that was selected. I brought this to the attention of the staff at the front desk. I was told that they had just opened and they were working on the problem. I spent the night there last night. The TV situation was still the same. The evening desk clerk came to my room so that I could show him the problem. He said that he would let the manager know. I talked to the manager this am. She was not left a message from the night staff. The manager said she just sent Directv an email about this. I doubt this was true.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    8.0
    Comfortable stop on way home
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A little too far off I-5

    Comfortable and clean and good breakfast

    Stayed in August 2023

Showing 76 - 100

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