The pool was great and staff were friendly, helpful and informal. The bar and bartender were very nice.

Stayed in August 2025

I did not like that the entire second floor is carpeted (the outside walkways). There were many areas that looked constantly soaked and I couldn’t stop thinking about the bacteria living on/under the carpet.

The tenderloin can be a bit sketchy, but staying here was such a pleasant surprise. Didn’t even feel the hustle and bustle of the city once you entered the property. The heated pool was great. It closes late at 11pm and it was perfect for a summer night swim. The front desk staff was mostly friendly, we only experienced one that seemed bothered. Maybe it was an off day for them. You have to check in at the front desk when entering the location and this made it feel very safe.

Stayed in July 2025

One had to walk through the lobby and engage with the attendant every time coming and going.

The look was rad. Heated pool was cool.

Stayed in June 2025

Quirky. Does not feel like you are in the middle of a city. Live music while we were there on the Saturday night. Finished by 9, so no issues sleeping. Despite being in Tenderloin, felt safe at all times. Area seems to have improved since we last stayed 2 years ago. Plenty of cafes and bars within a few blocks.

Stayed in June 2025

We would have liked a fridge (used our cooler instead so no problem). Shower wasn’t always as hot as I wanted it to be (I let them know and it was a valve thing so it could be fixed). The bathrooms were ok, but I guess I expected a little more. I think a makeover would be cool (lose the bathtub and add color?!).

The look and feel was awesome. Kids very much enjoyed the heated pool and contact with other guests. Funky and cool and so much history! We were welcomed by great staff every time we walked in and at check in we got lots of info about where to go and what to do. We felt very save even though the neighbourhood felt a little bit rowdy especially with the 4th of July weekend. The beds were AMAZING. Lots of great food around the corner (try Pho 2000).

Stayed in July 2025

N/A

Cool, convenient and caring staff.

Stayed in June 2025

The Phoenix is

Stayed in June 2025

Bummer the electronic gate to enter the courtyard was not working.

The overall stay was wonderful. The room was spotless, the staff were very friendly, the beds were comfortable, and the robes were a bonus. On Saturday night, there was a gathering at the restaurant/bar. Fortunately, we were in the back, so the music didn't bother us. The restaurant/bar was closed during our stay, so it was very quiet. The best part was that it felt very safe because the courtyard is away from the street.

Stayed in June 2025

The gate card reader was broken

The beds and pillows are so soft

Stayed in April 2025

I wish the restaurant had been open for breakfast.

I thought the room and the courtyard were very charming. There were lots of unique details that made the room cute. The bed was also very comfortable.

Stayed in March 2025

The property is welcoming, fun and full of good vibes.

Stayed in February 2025

We love the welcoming spirit of The Phoenix! Orlando is delightful, the overall chill friendly vibe keeps us coming back! Thank you for making us feel at home!

Stayed in February 2025

Room would have been perfect with a small fridge -- so much good food in SF and it's nice to be able to have leftovers in the room.

One of my favorite little hotels anywhere -- a total oasis in downtown SF. Amazingly convenient for getting around the city via BART or bus or cab. Incredibly comfy bed.

Stayed in February 2025

Loved the location and vibe - totally secluded in the middle of town. Super clean and comfortable. We'll stay again for sure

Stayed in December 2024

not applicable

The employees are the number one reason I like to stay at the Phoenix Hotel. They treat you like a five star guest! I will always visit my friends at the Phoenix hotel whenever I’m passing through the Bay Area!! 💋💋

Stayed in December 2024

Everything

Stayed in November 2024

that we had to leave

Everything

Stayed in November 2024

It was great

The robes

Stayed in August 2024

People not slamming doors all night/noise level

Location is perfect for the bill graham center. Love the rooms, courtyard and overall vibe. Staff always friendly and rooms always clean!! They also have complimentary donuts and coffee… plus check out is at 12pm!!

Stayed in October 2024

No fridge, but we probably got the cheapest room so it makes sense they don’t all have fridges

Nice lighting, clean room, convenient location

Stayed in September 2024

It was HOT!

Stayed in October 2024

There’s no fridge and microwave in the room.

The staff are nice and friendly.

Stayed in September 2024

No AC

The party

Stayed in August 2024

really cool hotel,nice people, nice courtyard with pool, coffee and doughnuts in the morning,

Stayed in August 2024