Reviews of Phoenix Hotel 3 stars

A little oasis in San Francisco. Loved the history of the place. Very friendly staff. Clean rooms. Great pool area.

The hotel was nice but needs to be updated.

The pool was great and staff were friendly, helpful and informal. The bar and bartender were very nice.

The tenderloin can be a bit sketchy, but staying here was such a pleasant surprise. Didn’t even feel the hustle and bustle of the city once you entered the property. The heated pool was great. It closes late at 11pm and it was perfect for a summer night swim. The front desk staff was mostly friendly, we only experienced one that seemed bothered. Maybe it was an off day for them. You have to check in at the front desk when entering the location and this made it feel very safe.

I did not like that the entire second floor is carpeted (the outside walkways). There were many areas that looked constantly soaked and I couldn’t stop thinking about the bacteria living on/under the carpet.

The advertised photo

Location, the property unkept and run down

The look was rad. Heated pool was cool.

One had to walk through the lobby and engage with the attendant every time coming and going.

Quirky. Does not feel like you are in the middle of a city. Live music while we were there on the Saturday night. Finished by 9, so no issues sleeping. Despite being in Tenderloin, felt safe at all times. Area seems to have improved since we last stayed 2 years ago. Plenty of cafes and bars within a few blocks.

The look and feel was awesome. Kids very much enjoyed the heated pool and contact with other guests. Funky and cool and so much history! We were welcomed by great staff every time we walked in and at check in we got lots of info about where to go and what to do. We felt very save even though the neighbourhood felt a little bit rowdy especially with the 4th of July weekend. The beds were AMAZING. Lots of great food around the corner (try Pho 2000).

We would have liked a fridge (used our cooler instead so no problem). Shower wasn’t always as hot as I wanted it to be (I let them know and it was a valve thing so it could be fixed). The bathrooms were ok, but I guess I expected a little more. I think a makeover would be cool (lose the bathtub and add color?!).

Cool, convenient and caring staff.

N/A

The Phoenix is

The overall stay was wonderful. The room was spotless, the staff were very friendly, the beds were comfortable, and the robes were a bonus. On Saturday night, there was a gathering at the restaurant/bar. Fortunately, we were in the back, so the music didn't bother us. The restaurant/bar was closed during our stay, so it was very quiet. The best part was that it felt very safe because the courtyard is away from the street.

Bummer the electronic gate to enter the courtyard was not working.

The area appears a bit sketchy but there is off-street parking for a fee. Older place but rooms were sparkling clean and the beds and bedding were wonderful. The restaurant is no longer open. The pool might be nice in warmer weather. Front desk person was very nice & helpful.

The area didn't feel very walkable but we didn't go out so it wasn't a big deal. The price with fees and taxes seemed a bit high though it was less expensive than other places in the area.