2701 Hazel Street, Carthage, MO 64836, United States
#5 of 7 hotels in Carthage
Guests' ChoiceBased on 74 hotel reviews
5.7Cleanliness
6.3
Comfort
6.5
Location
7.4
Facilities
6.0
Staff
7.2
Value for money
6.7
Free Wifi
7.5
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Showing 1 - 25
Reviewed: August 22, 2025
Jennifer
United StatesThis review is hidden because it doesn't meet our guidelines.
Reviewed: August 19, 2025
Abbott
United StatesSee above
People were nice, hotel was in process of some changes and cleaning. Breakfast was not good, was told it ended at 10am on weekends but instead it ended at 9 am so had to spend more to eat out. Pool sitting area was very very hot, doors open let bugs in. Room was clean and spacious.
Stayed in August 2025
Reviewed: July 27, 2025
Philip
United StatesTV didn't work. staff had not been paid in 2-3 weeks. Precious was no where to be found on the hotel name. No spoons. Juice machine broken. Typical Patel or Sighn motel.
nice bed
Stayed in July 2025
Reviewed: July 21, 2025
Chris
United StatesThe property needs to be taken care of a lot better. I understand that somebody new, but they don’t have the people to do it for the amenities and what we got for our money. It was too much. The room should’ve been half that price.
It’s a nice place to visit the room was clean. Had trouble with the TV had no towels in the room. They said they would bring them. They never did. I finally had to knock on the door to the caretaker to ask him to fix my TV six hours later after they said they would be there to fix it. I couldn’t wait any longer and I had to leave The hallway stunk like dog piss. The swimming pool was filthy. They left the doors opened outside and bugs were all over in the pool and somebody who was swimming and left it a mess bottles towels you name it and there were no towels we had to ask him three times to bring towels. My daughter went to Walmart and bought a bottle of Febreze and was spraying it in the hallway. It stunk so bad oh and we got up to eat breakfast and there was no breakfast. The man said there was sausage. there were eggs there were waffles. There was supposed to be milk and cereal and bagels. We went upstairs. There was nothing there was a waffle machine. There was no milk. There was two things of dry cereal, but you can’t eat it without milk. There were no bagels like he told us no sausage no eggs, no juice even it was a mess. We went out to eat because there was nothing there.
Stayed in July 2025
Reviewed: May 26, 2025
Graves
United StatesNo hot water, wi-fi not working, shower dirty, less then 1/8 roll toilet paper for 4 people.
Stayed in May 2025
Reviewed: April 25, 2025
Andrew
United StatesOn our initial check in we were given 2 rooms (large family) and both were not cleaned.
Once the initial nonsense was handled everything was great
Stayed in March 2025
Reviewed: March 9, 2025
Amanda
United StatesThe soap in the bathroom was not on the sink but on the back of the toilet. It was a strange place for it and took us awhile to notice. But there was fingernail polish remover. Also strange. Something I’ve never seen at a hotel but I’m guessing maybe some appropriate it. Also. The breakfast was not good. Even the fruit offered was literally 1 brown banana.
I just needed a bed to sleep in. It provided that.
Stayed in February 2025
Reviewed: February 15, 2025
Davis
United StatesNothing to choose from
There was very little to choose from for breakfast
Stayed in January 2025
Reviewed: February 13, 2025
Brenda
United StatesInternet would not work in room, Staff difficult to understand. Ran out of breakfast items, sometimes closed before 9am
Location was good, price okay
Stayed in February 2025
Reviewed: January 7, 2025
Martha
United StatesStaf and front desk people was very friendly
Stayed in January 2025
Reviewed: September 1, 2025
Darcie
United StatesRooms were dirty with visible dirt in bed and hair on pillows. Hair in shower and sick and floor in bathroom. Hotel refused to provide king size bed even though that’s what reservation was for and they said that is only a preference choice and not guaranteed.
Easy to get to
Stayed in August 2025
Reviewed: August 31, 2025
Darrell
United StatesDidn’t
Not kept up
Stayed in August 2025
Reviewed: August 25, 2025
Patricia
United StatesThe staff had on booty shorts, didn’t have a room ready for us cussed a lot . They told us it was a first come first serve on king beds. A lot of their room doors didn’t work. We have to wait an hour to finally get a room. They didn’t know which rooms were taken or available. Just a big mess! Never going back
The price for one night
Stayed in August 2025
Reviewed: August 23, 2025
H
United StatesI walked in and first used the guest bathroom before check in and noticed a lot. It should've been my first sign to not check in. The faucet literally moved when I tried to wash my hands but I figured hey maybe it's a quick fix and would be better later. Nope! It just got worse. I went to the desk to check in and no one was in uniform or nice attire at all. Ripped shorts and baggy shirts along with stained jeans and all. Noticing all of these things I asked to see the room first. The FIRST room had horrible lighting so I had to use the flashlight on my phone. Dried urine stains on the bed sheets and black residue on the comforter. When I approached the front desk to say we need to try again, the second room only got worse. As soon as we opened the door it was extremely hot and smelled of urine as soon as you entered the doorway. I went to the front desk and let them know we would not be staying and gave them back their key. I was not about to try a 3rd room. There were trip hazards down the hallway with the loose carpet rolls while you tried to manage walking over it without tripping and trying to roll your luggage across it. It was absolutely terrible. I did not receive a refund either. The lady at the desk apologized and said she's not supposed to do a refund but would. She never did.
The chandelier and that was all.
Stayed in August 2025
Reviewed: August 20, 2025
Melinda
United StatesThere was a lot of trash near the back door
The staff was nice and helpful
Stayed in August 2025
Reviewed: August 18, 2025
Maria
United StatesThe property is a disaster. Front lobby doors were filthy. The property is in similar condition…filthy. Very little toilet paper in the room, had to use Kleenex. Bathtub/shower floor was filthy black. Carpet stained, lamps unplugged, TV unplugged. Red substance was on duvet, the entire place is antiquated. If you desire to check in a couple hours early, they want an additional $50 to do so. If you have a pet, they charge an additional $40. Pretty typical of foreign greed. Owners think they have the Taj Mahal, but in reality, they have a cesspool that they overcharge guests for. No other hotel charges $40 for a pet and $50 for early check in. Upon our arrival, there were no other cars in the parking lot other than ours, and they claimed they had no rooms available for early check in. If you stay here after reading this review, dont say I didnt tell you so. .
We didn’t die
Stayed in August 2025
Reviewed: August 14, 2025
Davis
United StatesThe whole hall smelled like a dirty cat box, someone else cleaning or something in The room above us making a horrible racket...couldn't sleep....the room was supposed to be $60 but the next morning I got a double charge for $60 they said one charge would fall off at 3:00p.m. but only got $25.24 back WTF. ..n DO NOT STAY HERE
Stayed in August 2025
Reviewed: August 13, 2025
Logan
United StatesGreat place. Friendly staff
Stayed in July 2025
Reviewed: August 13, 2025
Logan
United StatesThis is a great place to stay. Recently remodeled and clean. The lobby is amazing and super huge. All ned led lights
Stayed in August 2025
Reviewed: August 8, 2025
Rochelle
United StatesIt was clean and the beds were comfortable. The staff was friendly and helpful.
Stayed in May 2025
Reviewed: August 6, 2025
Jacklyn
United StatesNo front desk clerk. We had to look for someone when we needed help. Breakfast was not served. Charging $40 for a 5 lb dog for an 8 hour stay was very high.
It was very beautiful. Nice and quiet. Very friendly. Beds were comfortable.
Stayed in August 2025
Reviewed: August 4, 2025
Tan
United StatesRoom was dirty. Air conditioning didn't work. Keycard didn't work.
Location was close.
Stayed in August 2025
Reviewed: July 25, 2025
Sweetpea2552
United StatesNa
We stayed there many years ago when it was a best western so it was like a reunion
Stayed in July 2025
Reviewed: July 17, 2025
Sandra
United StatesVery nice room great service
Stayed in July 2025
Showing 1 - 25
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