Long queue for check in.

Rooms were big and clean. Staff were helpful. Close to all the attractions and cheap parking. On-site restaurant for dinner and breakfast had lots of choice and big portions.

Stayed in August 2025

The rooms were not ready at 4:30 - they weren't ready until 6 PM! The area around the hotel was shady, it looks like a walking dead city. I can't believe the capitol of IL is that run down.

I think this is the only hotel in Springfield because it was packed. It was a good location for the State Fair.

Stayed in August 2025

The hotel is very old so renovations in some areas and furnuture are needed.

The location if you want the downtown. Few steps to the museum and Lincoln home. The room is spacious and clean. The hotel is looking historical.

Stayed in July 2025

When we arrived on the first night and attempted to dine at the hotel's restaurant, there appeared to be a staffing issue. We were initially told that our party of eight could not be accommodated. While we were eventually able to work with the staff to secure a table, the wait for our food was extremely long.

The staff went above and beyond to provide exceptional hospitality. Their assistance with unloading my van and bringing all of my belongings to my room was completely unexpected and truly appreciated. They even refused to accept a tip for their help. Additionally, we had a wonderful experience with breakfast as the staff was very accommodating when they ran low on food at the buffet.

Stayed in May 2025

Nothing

Clean and comfortable

Stayed in April 2025

I can’t think of anything

The breakfast was pretty good. Pancakes, scrambled eggs, sausage, bacon fruit two kinds of yogurt, muffins and bagels and so much more.

Stayed in April 2025

air vent was dusty

location

Stayed in November 2024

No grocery stores around. Hotel mini-mart was ok. Luckily I walked past a supermarket on the way back from Lincoln’s Tomb. Pool was closed for maintenance. Little bit pricey, I thought.

Excellent location if you want to visit Abraham Lincoln’s house and Presidential Museum. It’s a 40-or-so minute walk from Lincoln’s Tomb. I took an Uber there but walked back. Room was spacious and comfortable. Evening meal in the restaurant was delicious. Alex at Reception gave me a complimentary breakfast voucher after being unable to assist with an issue prior to check-in. Excellent customer service, that. I’ve read comments about crime in the area. I saw no signs of it. Felt perfectly safe at all times.

Stayed in January 2025

A lot of crime in the area

It was pretty when you walked in the door but the decor wasn't as I thought it would be more abraham lincoln looking.

Stayed in December 2024

Slightly outdated rooms

Friendly staff, good size rooms and bathroom

Stayed in December 2024

The price for the rooms versus the location I feel was high

The location was excellent because we was at Wes center

Stayed in November 2024

Rude management refused to allow change to booking from 2 nights to 1. Contacted them 4 days in a row leading up to the stay to change it but never responded. Booked through Booking.com and they were very helpful but said the hotel wouldn’t respond and I experienced the same issue. The “no show” fee was one night cost, so I offered to pay one night but she refused. Offered to pay a higher cost for one night instead of 2 (as I was told it would have been more expensive just booking 1) but wouldn’t entertain it. Treated very poorly by this person when checking in. Took over an hour to get checked in and was very upsetting. Appreciate there was a 5 day cancellation window. Didn’t realize until trying to cancel 4 days out (assuming it was 24/48 hours). For a huge hotel chain, don’t understand why they couldn’t have assisted with 4 days notice to amend the reservation from 2 days to 1. Would have been cheaper to pay the one night “no show fee” and go stay somewhere else for one night.

Nice hotel. Nice bar area and good location. Couple of nice staff members were very kind when I was checking in. They could see I was upset after being treated poorly by management. Check in staff were very nice and negative comments not their fault

Stayed in November 2024

Not great breakfast food options

Great location, quiet hours, friendly staff

Stayed in November 2024

The Globe Tavern food was poorly prepared, very depressing atmosphere, dive bar vibe

Well prepared, friendly staff, nice layout

Stayed in October 2024

The hotel lived up to expectations. Especially good was the location to everything in Springfield.

Stayed in August 2024

Pool and location.

Stayed in July 2024

Street lights shone in the window and the drapes did not close. Only one vent, not by the beds, so the room took a while to cool off.

Price was reasonable.

Stayed in July 2024

No refrigerator in the room was a problem. I never expected that there wouldn't be one. Power was out for almost two hours in the morning when we were told 30 minutes.

Location was great.

Stayed in July 2024

We did not eat breakfast at the hotel, because it was out of our price range.

Stayed in July 2024

not working elevators and very expensive and very poor expensive breakfast for EXTRA money.

A very center location, so this was very convenient. Nice view from the 8th floor.

Stayed in June 2024

Elevators under repairs. No staff to load or unload your baggage.

Stayed in June 2024

Really could have used a small refrigerator. Ice machine on 4 th floor did not produce ice several times. Ice bucket in room very small and would not keep ice overnight

N/a didn't use

Stayed in April 2024

Sheet had yellow stains, bathroom was awful the floors were dirty. There were urine stains on the wall behind the toilet. Elevators never work. I have to stay here once a year and they always have a broken elevator. There is a big sign saying new elevator coming Fall of 2023. Check the date. But hey they have a Pelton in the work out area.

It is next to the BOD center

Stayed in February 2024

Didn't like how we didnt get complimentary breakfast as guests. Plus we had to pay for parking.

Location

Stayed in November 2023