Reviews of President Abraham Lincoln - A Doubletree by Hilton Hotel 4 stars
701 East Adams Street, Springfield, IL 62701, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything was amazing. Staff was great
Na
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewRooms were big and clean. Staff were helpful. Close to all the attractions and cheap parking. On-site restaurant for dinner and breakfast had lots of choice and big portions.
Long queue for check in.
Dear Jennifer, Although there was a delay during check-in, we're glad to hear the rest of your stay in Springfield went smoothly, thanks to our friendly service and convenient location near all the action. Our F&B team, in particular, will be happy to know you enjoyed the variety and generous portions from breakfast to dinner. We look forward to welcoming you back for another clean and spacious stay! Thank You, Hotel Team
Dear Jennifer, Although there was a delay during check-in, we're glad to hear the rest of your stay in Springfield went smoothly, thanks to our friendly service and convenient location near all the action. Our F&B team, in particular, will … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI think this is the only hotel in Springfield because it was packed. It was a good location for the State Fair.
The rooms were not ready at 4:30 - they weren't ready until 6 PM! The area around the hotel was shady, it looks like a walking dead city. I can't believe the capitol of IL is that run down.
Dear Jaclyn, Thank you for sharing your feedback. We’re glad you found our location convenient for the State Fair and that you enjoyed the room. We appreciate your observations about the property and the surrounding area, and we will continue to consider ways to enhance the guest experience. We hope you had an overall pleasant stay, and we look forward to welcoming you back and impressing you with our ongoing improvements. Thank You, Hotel Team
Dear Jaclyn, Thank you for sharing your feedback. We’re glad you found our location convenient for the State Fair and that you enjoyed the room. We appreciate your observations about the property and the surrounding area, and we will contin… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewCedric and Gary were awesome. I truly enjoyed rhe wings and my cocktail in the Globe. The bartender was great
Thank you for your review of President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. It’s a pleasure to hear your stay was marked by comfortable and clean accommodations, warm hospitality, and memorable moments in The Globe Tavern & Restaurant. Cedric, Gary, and our bartender will be delighted to know their attentive service stood out, and it’s wonderful that your wings and drinks added to your enjoyment. We look forward to welcoming you back again soon. Thank You, Hotel Team
Thank you for your review of President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. It’s a pleasure to hear your stay was marked by comfortable and clean accommodations, warm hospitality, and memorable moments in The Globe Ta… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe location if you want the downtown. Few steps to the museum and Lincoln home. The room is spacious and clean. The hotel is looking historical.
The hotel is very old so renovations in some areas and furnuture are needed.
Dear Mohammed, Thanks for sharing your experience at President Abraham Lincoln Springfield. We are so glad you enjoyed your stay with us. Our location is indeed a major draw for our history-loving guests and we are delighted to welcome guests from around the country and the world to explore and enjoy the rich legacy of our city. We are always looking into ways to improve our hotel experience for our guests, and appreciate your suggestions! Thank You, Hotel Team
Dear Mohammed, Thanks for sharing your experience at President Abraham Lincoln Springfield. We are so glad you enjoyed your stay with us. Our location is indeed a major draw for our history-loving guests and we are delighted to welcome g… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewLocation was nice
Parking garage issues Elevator issues Pool issues no hot tub Staff mean
Dear Dian, Thank you for sharing your experience. While we're glad our location met your needs, we're disappointed to hear about the challenges you faced with our hotel. Your feedback is noted and our internal teams will use it to improve. We are committed to getting better for our guests, and we hope to welcome you back on your next trip to Springfield to see our improvements firsthand. Sincerely, Christi Rios General Manager
Dear Dian, Thank you for sharing your experience. While we're glad our location met your needs, we're disappointed to hear about the challenges you faced with our hotel. Your feedback is noted and our internal teams will use it to improve. … Show more
Reviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewSize of room
No parking had to park in city parking garage for a fee
Dear Ernsto, Thank you for your feedback. While we're pleased our spacious rooms were to your liking, we're sorry to hear about any inconvenience regarding parking. Our covered garage parking is operated by the city at a fee of $7 per day, and we understand your frustrations and how this might impact your experience. Your comments will be kept in mind, and we hope you consider a return for a chance at a more satisfying stay in the future. Thank You, Hotel Team
Dear Ernsto, Thank you for your feedback. While we're pleased our spacious rooms were to your liking, we're sorry to hear about any inconvenience regarding parking. Our covered garage parking is operated by the city at a fee of $7 per day, … Show more
Reviewed: 26 June 2025 · Stayed in April 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe staff went above and beyond to provide exceptional hospitality. Their assistance with unloading my van and bringing all of my belongings to my room was completely unexpected and truly appreciated. They even refused to accept a tip for their help. Additionally, we had a wonderful experience with breakfast as the staff was very accommodating when they ran low on food at the buffet.
When we arrived on the first night and attempted to dine at the hotel's restaurant, there appeared to be a staffing issue. We were initially told that our party of eight could not be accommodated. While we were eventually able to work with the staff to secure a table, the wait for our food was extremely long.
Dear La Toya, Thank you for your thoughtful review. We're thrilled our team went above and beyond to assist with your arrival and that breakfast service was accommodating. We appreciate your patience with the restaurant delay and are glad it was ultimately resolved. Your feedback helps us improve, and we look forward to welcoming you back to President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel for an even smoother experience! Thank You, Hotel Team
Dear La Toya, Thank you for your thoughtful review. We're thrilled our team went above and beyond to assist with your arrival and that breakfast service was accommodating. We appreciate your patience with the restaurant delay and are glad i… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewClean and comfortable
Nothing
Dear John, Thank you for your review! It’s wonderful to hear that you enjoyed the cleanliness and comfort of your room. We’re always happy when our guests have a relaxing and enjoyable stay, and we look forward to welcoming you back again soon. Thank You, Hotel Team
Dear John, Thank you for your review! It’s wonderful to hear that you enjoyed the cleanliness and comfort of your room. We’re always happy when our guests have a relaxing and enjoyable stay, and we look forward to welcoming you back again s… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewThe breakfast was pretty good. Pancakes, scrambled eggs, sausage, bacon fruit two kinds of yogurt, muffins and bagels and so much more.
I can’t think of anything
Dear Mary, Thank you for your kind words and positive rating! We're so glad to hear you could start your day with a great breakfast. We hope to welcome you back to President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel for another enjoyable stay soon! Thank You, Hotel Team
Dear Mary, Thank you for your kind words and positive rating! We're so glad to hear you could start your day with a great breakfast. We hope to welcome you back to President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel for an… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe breakfast was very good.
The staff was very formal and not looking for good solution.
Dear Janett, Thank you for your feedback. It’s great to hear you enjoyed our breakfast. However, we’re disappointed our team didn’t provide a more solution-oriented approach, and we will ensure improvements are made. We hope to offer a more seamless experience during your next visit. Sincerely, Christi Rios General Manager
Dear Janett, Thank you for your feedback. It’s great to hear you enjoyed our breakfast. However, we’re disappointed our team didn’t provide a more solution-oriented approach, and we will ensure improvements are made. We hope to offer a more… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewWe are very unhappy with this hotel. We had reserved for two nights, but my husband became very ill and we needed to leave a night early. He was admitted to the hospital with pneumonia. The hotel told me I needed to contact booking.com to adjust the charges. Booking.com contacted your hotel and the agent was told by the hotel they would not refund the second night’s charges. This is disgraceful and unforgivable; the staff was totally unkind and dispassionate.
Dear Mrs. Patricia, We're truly sorry to hear about your experience and, most importantly, about your husband's illness. We hope he is recovering well. We sincerely apologize if our response did not meet your expectations during such a difficult time. While our cancellation policies are in place to ensure consistency, we understand that unforeseen situations arise, and we regret that we were not able to provide a resolution that felt fair to you. We hope to welcome you back in the future under better circumstances. Thank You, Hotel Team
Dear Mrs. Patricia, We're truly sorry to hear about your experience and, most importantly, about your husband's illness. We hope he is recovering well. We sincerely apologize if our response did not meet your expectations during such a diff… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified review