Upon arrival, there was not attendant at the front desk to be able to check in. There was a sign that didn't actually indicate when someone would be back. Another employee directed me to pick up the phone on the desk which apparently connected with the person that was attending the front desk. When I said that I was trying to check in I was informed that they were on break and would be there in 5 minutes. While they were professional during check in it wasn't a great first impression. And then they indicated that while I had already paid for my stay in advance, the hotel policy was to charge an additional $100 upon check-in that would be refunded in the "next day or two" - I have no concerns with putting a card on file, but actually charging the additional $100 was more than a little surprising.

Our room was clean enough. Our room was easy to access. No issues with anything regarding the room specifically.

Stayed in August 2025

my room was next to storage room so i wasnt able to get good sleep. all i was hearing was the sound of the elevator or machinery.

clean & good parking

Stayed in July 2025

A bit old and run down. While a kitchenette is convenient, not having ANY pots, pans, plates, cups, utensils, etc. does not make it convenient at all. Did not even provide shampoo.

Stayed in June 2025

The place could have been clean.

The place was dirty and run down. Perhaps running the vacuum once in a while would help. No grab and go breakfast. No coffee. Rent kitchenware - seriously?

Stayed in June 2025

Run down Outdated

The proximity to T.F. Green Airport The price!

Stayed in March 2025

Even though I liked the room it was missing a few things like the microwave didn't work, there were no chairs at the table, there was no soap or hand towels in the bathroom. And while Amber was very nice Ashley on the other hand apparently doesn't like certain people staying at her hotel.

Location was good and I like the room, the layout and space in the room.

Stayed in January 2025

No amenities - coffee?

Area was decent

Stayed in December 2024

I previously stayed at Extended Suites in Massachusetts, so my expectations were very high. Unfortunately, this location did not meet those expectations. Free Wi-Fi was available; however, if you wanted more reliable speeds for streaming or downloading, you would need to pay $5.99 daily, or for a weekly or monthly rate. While booking, we were promised a free breakfast, which was one of the reasons we chose this location, especially since we were traveling with two kids. However, upon arrival, we were informed that breakfast was no longer provided. Additionally, cups, dishes, pots, and pans were not included; they had to be purchased, and you could take them with you when you left. We didn't want to spend $20 on a set of dishes or pots and pans for just a two-night stay. We also hoped there would be plastic utensils available, but those were not provided either. The fire alarm in our non-smoking room was not functioning. Daily cleaning services were no longer automatically provided; instead, you had to request them, as cleaning was only done once a week. Additionally, if you wanted to exchange towels, there was a small fee for getting fresh ones. We were also surprised to find that there was only one trash can in the kitchen and none in the bathroom. The homeless and housing crisis is so severe that the hotel is being used to shelter homeless individuals, as well as those waiting for housing or transitioning to apartments. As a result, we did not encounter any other guests during our stay. This raises the question of why FREE BREAKFAST is no longer provided. One suggestion would be to implement a key entry system for the breakfast lounge, accessible only to paying guests if there's a concern about providing "free food" to those housed there.

Essence was great regarding customer service and explaining there is no breakfast and what we may need and was super good with our Autistic kiddo! There was an exit super close to our room so we didn't have to walk around the entire place to exit.

Stayed in November 2024

The coffee pot was empty an hour and a half before the breakfast time was over. A good cup of hot coffee helps me to get a positive start to my morning as I am sure is the same for many other customers.

Stayed in October 2024

Room was a suite with a full kitchen, which was outdated, worn, and dirty looking. At 1st glance everything appeared to be in order. However under the beds were filthy and even had an empty water bottle from the previous guests still hanging out under it. Bedding also smelled of body odor. Room had dust all around light fixtures as well. In the bathroom it appeared to be neat, but had a funky moldy smell. The shower curtain was filthy and smelled. Breakfast could be better, for the price we had to pay to be there. Maid service was rude and outspoken about guests as well.

The convenience of being able to have your pet with you. And having a full kitchen. But kitchenware should be in each room prior to check in.

Stayed in August 2024

Could have been a bit more clean and the bed tipped off the frame when sitting in the edge of the bed.

I loved the studio room with kitchen.

Stayed in June 2024

No restaurants around. Had to ask for dishes and cooking utensils Breakfast disapponting

Location

Stayed in August 2023

Room was under stocked. No cups or ice making on site. No pool and ad looking fitness center. Grab and go breakfast worse thatI've ever experienced

Location and friendliess of staff.

Stayed in August 2023

The pull out sofa bed was gross. Sheets had not been changed in a while. Hallway smelled awful. Called downstairs twice for new sheets they never brought them up.

The bed was comfortable.

Stayed in July 2023

A little more run down than I was expecting

Staff was very helpful and friendly!

Stayed in August 2025

The whole hotel itself. The room was not cleaned at all. I walked in and walked right out to get my money back and book with another hotel.

The customer service

Stayed in August 2025

Room is not at all clean and very bad smell inside the room. Bathroom is not clean.

Nothing to like here

Stayed in August 2025

Clean and friendly staff

Stayed in July 2025

Checked into a room that was not clean. No shampoo or hair dryer. No one at front desk after 10 or in am. Phone was too long. Room disgusting and old. Ice? Will not stay here again. And charge $169? You should refund me.

No breakfast offered. Nothing! Went downhill from a year ago.

Stayed in July 2025

Nothing

Stayed in July 2025

Bad smells in the hallways and elevator, moisture en mold in the room. After 10pm no body on front desk.

Nothing

Stayed in July 2025

See above

Nothing, place was dirty everywhere, hallways, room. 1st room bathroom door was broken could not close it debris on the floor.. 2nd room was dirty, floors awful. Pullout coach was full of debris and crayons. Mattress was stained and in bad shape. We canceled our reservation and left. The employee was very courteous, apologetic and helpful.

Stayed in June 2025

Everything the rooms the bathroom were not clean filthy and the rooms smell

Nothing it was dirty and had cigarettes everywhere

Stayed in June 2025

Very outdated! Nobody on staff! No hairdryer in the room! One bar of soap only for the shower! The kitchen had absolutely nothing in it! The bath towels were too small to wrap your body in! No shampoo! Way expensive and got nothing for it!

Clean

Stayed in June 2025