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  5. Reviews of Quality Express Inn & Suites

Reviews of Quality Express Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

161 Hospitality Lane, Mineralwells, WV 26150, United States

#4 of 4 hotels in Mineralwells

Guests' Choice

Review Score

Based on 84 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    6.0

  • Location

    6.7

  • Facilities

    5.5

  • Staff

    7.0

  • Value for money

    6.3

  • Free Wifi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 6, 2025

    5.0
    ok
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    bed was lumpy and sway backed, no working telephone in room, smoking was allowed just outside the entrance door,

    location

    Stayed in May 2025

  • Reviewed: July 8, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet would not flush., plug on the sink was broken and the carpet was dirty

    Na

    Stayed in July 2024

  • Reviewed: March 2, 2024

    5.0
    It was good
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was down an no breakfast

    Stayed in February 2024

  • Reviewed: December 19, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Found 2 cockroaches on our bathroom sink and in the bathtub Holes in the walls and writing on doors with marker

    Very friendly guy at the front desk, was super quick and moved right along with getting us checked in

    Stayed in December 2023

  • Reviewed: September 13, 2023

    6.0
    It was ok.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bedding was old and torn. The carpet was dirty. The bathroom was dirty and the toilet was dirty and leaking.

    The staff and owner was friendly and helpful. The bed was spacious. The room was decent.

    Stayed in September 2023

  • Reviewed: July 21, 2023

    4.0
    Very unlikely to here again.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights

    Got little sleep the first night due to noise coming from adjacent room. Left a day early because of the noise and received no refund for the second night.

    Comfortable room and close to many restaurants

    Stayed in July 2023

  • Reviewed: June 6, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was not lable or explain very . rooms and hallway carpet was dirty and smells like cigarettes.

    Was not maintenance carpet was dirty,and hall ways smelled like cigarettes smoke . room didn't have any clock or alarm clock.would not visit again.give 1 star.

    Stayed in June 2023

  • Reviewed: December 3, 2022

    6.0
    okay
    • Leisure trip
    • Couple
    • Deluxe Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    balcony advertised in room description is a over view of indoor pool that isn’t operational

    the jacuzzi tub in the room

    Stayed in December 2022

  • Reviewed: September 14, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night

    Air Conditioner In First Room Didn't Work Had Too Move Rooms

    Staff And Loaction

    Stayed in September 2022

  • Reviewed: July 26, 2025

    1.0
    Stay away, far away
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything, it smelled HORRIBLE, druggies everywhere, mold, exposed outlets, beds from the 90s with burn holes.

    Nothing absolutely nothing

    Stayed in July 2025

  • Reviewed: July 6, 2025

    1.0
    Just wanted place to sleep after all Long day
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    No breakfast no hot tub very unsatisfied

    Stayed in July 2025

  • Reviewed: June 25, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool being closed.

    Stayed in June 2025

  • Reviewed: May 19, 2025

    1.0
    Horrible in every way possible
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The owner coming to room telling us that we couldn't have any visitors in our room unless we were paying for them to be there and then when we decided to not stay again he charged my card that I had used for a previous night that I booked online extra for having friend there for 4hrs and didn't have authorization to do so. It was not stated anywhere on paperwork or posted that visitors were not permitted or there would be extra fees charged.

    Nothing

    Stayed in May 2025

  • Reviewed: March 31, 2025

    1.0
    Complete dump
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No ice no swimming rooms were dirty and musky shower curtain had big black marks and mold on the bottom wash rags and towels were stained rge sheets looked like 50 yr old sheets stink bugs in rhe room and window seal doors barely locked

    No breakfast

    Stayed in March 2025

  • Reviewed: February 17, 2025

    1.0
    Upset don't want to have the experience of stay there again ..
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Place was nasty dirty an owner was rude and I checked out early an would give me back my money for the second night I would not go there ever again ...

    Stayed in February 2025

  • Reviewed: February 9, 2025

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Smelled like wet musty cigarettes and saw several cockroaches.

    Stayed in January 2025

  • Reviewed: January 23, 2025

    2.0
    I wasn't happy I paid on line if I could have gotten my refund back I would have left
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing roaches all over room wasn't clean

    There was no breakfast location was alright

    Stayed in January 2025

  • Reviewed: November 23, 2024

    1.0
    Very Poor
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    They had roaches and very dirty never again

    It was horrible

    Stayed in October 2024

  • Reviewed: November 11, 2024

    7.0
    I was just staying overnight along my way. It was livable but would not stay again.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night

    Shady place. Rundown looking. The refrigerator smelled and was off when I got there. No Ice (broken) Not too clean.

    It was convenient off the highway.

    Stayed in November 2024

  • Reviewed: November 3, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need to change the bed sheets

    The location is great, staff is amazing.

    Stayed in November 2024

  • Reviewed: October 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Place needed major uodates

    Beds were very comfortable

    Stayed in October 2024

  • Reviewed: September 22, 2024

    1.0
    It’s horrible
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room reeked of feces and smoke. There was blood on the bed and floor and a used drug needle. Vagrants walking around the property and the door did not Secure

    When we checked in the front desk attended was nasty with us. Once we got to the room there was blood on the bed and floor. We found a used drug needle in the bed. We immediately went and stayed at the holiday inn express.

    Stayed in September 2024

  • Reviewed: September 16, 2024

    3.0
    OH My!!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was a glorified boarding house for low income residents of that area. We were the only overnight guests there. A lady was sneaking out on her weekly bill and was throwing her possessions out of her motel room window, into the parking lot while her friend was picking it up off the pavement and loading it into a truck. There was a very large Pit Bull in the lobby for the managers protection so morning coffee or questions were absolutely a no go. Please remove this listing from your hotel selection. The only good thing about this hotel was it was somewhat clean. It is not a good place to feel safe at.

    Area

    Stayed in September 2024

  • Reviewed: September 11, 2024

    1.0
    Not comfortable at all, staff made us feel very sketched out.
    • Leisure trip
    • Group
    • Deluxe Suite with Spa Bath
    • Stayed 1 night

    The whole situation was sketchy. The guy who checked me in was really off-putting and made both myself and the other guests feel very uncomfortable. He kept asking questions about where we were from, and why we rented the jacuzzi suite with a king bed if it was just us girls. He was really weird about where he was going to put us. He had me drive to one end of the place just to turn around have me drive to the other side because he was putting us in a different suite. He gave us the master key for the rooms until he could give us our room keys because it "wasn't working". He was trying to force us to carry up our things a certain way. It was all very strange. He kept asking us if we were going to be "rowdy"?? I booked through booking.com, which did not give me to option to add more than TWO occupants. We had 4. This man forced us to pay him $40 in CASH for the two extra occupants. It was just a mess and I am honestly so baffled and disappointed. The room was BEYOND less than we expected. Most of the lights/fixtures didn't work. There was what looked to be mold all in the sink. The water coming from the sink was nasty. The shower pressure was horrible, even for mountain living. The microwave didn't work. The pool was out of order. The jacuzzi didn't work either. If I'd have known that, I would have rented a different and much CHEAPER room.

    Didn't have breakfast, Didn't like the location. Right next to a strip club and honestly not very easy to find.

    Stayed in September 2024

Showing 1 - 25

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