Reviews of Quality Inn Airport - Southeast 2 stars
3910 Kilgore Memorial Drive, Birmingham, AL 35210, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewCan't check at anytime even if u been driving for hrs
Dear Guest, We’re truly sorry for the inconvenience—especially after a long drive. Your experience matters, and we’ll work to improve accessibility moving forward. Warm regards, General Manager
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
They charged me 100 dollars extra for deposit and the room was full of cockroaches and with a awful cigarette smell couldn’t even sleep
Dear Guest, We sincerely apologize for the unacceptable room conditions and the discomfort you experienced. Your feedback is deeply concerning, and we’ll be reviewing this matter urgently to ensure it’s addressed. Sincerely, General Manager
Dear Guest, We sincerely apologize for the unacceptable room conditions and the discomfort you experienced. Your feedback is deeply concerning, and we’ll be reviewing this matter urgently to ensure it’s addressed. Sincerely, General … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe rooms are clean, The breakfast was decent (waffles, Toast, cereal, yogurt, coffee, juice) the bed in in the top 3 hotel beds I've ever slept on. Was a pillow top mattress.
$100 deposit.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our Hotel We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. We hope to see you again soon. Sincerely, GM
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our Hotel We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best serv… Show more
Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewCable TV.
Roaches, Stains in bathroom and gross Breakfast food
Dear Guest, We’re sorry for the cleanliness and breakfast concerns you experienced during your stay. This isn’t the level of quality we aim to provide, and we sincerely apologize. Sincerely, General Manager
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewDear Guest, Thank you for your kind feedback! We're glad the safety and cleanliness exceeded expectations and look forward to welcoming you back. Sincerely, General Manager
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNothing
Nothing… didn’t even stay there due to the false advertising on the website. The website showed it was a fully functioning pool area and get there it was closed and nonfunctional. And that was the whole point of us getting away to find a place with a nice pool area. And feel as we should not have been charged for a place that falsely advertised.
Dear Guest, We sincerely apologize for the misleading information regarding the pool area. It’s disappointing to hear this affected your getaway plans. Your concern has been forwarded to the appropriate team for review, and if found eligible, a refund will be processed accordingly. Sincerely, General Manager
Dear Guest, We sincerely apologize for the misleading information regarding the pool area. It’s disappointing to hear this affected your getaway plans. Your concern has been forwarded to the appropriate team for review, and if found elig… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewPower was out and I did not stay there. I was told that I would get a refund as I paid on line with a card prior to arriving ( 6-27-25). It is now 7-9, 12 days later......Am going to try and get refunded now
Dear Guest, We sincerely apologize for the inconvenience and frustration caused by the power outage and the delay in processing your refund. It's unacceptable that you're still waiting despite having paid in advance and not being able to stay. We appreciate your patience, and your concerns will be addressed with urgency to ensure the refund is promptly resolved. Sincerely, General Manager
Dear Guest, We sincerely apologize for the inconvenience and frustration caused by the power outage and the delay in processing your refund. It's unacceptable that you're still waiting despite having paid in advance and not being… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewComfortable and quiet
The entrance is easy to miss
Dear Guest, Thank you for your kind feedback! We're glad you found your stay comfortable and quiet, and we’ll work on making the entrance easier to locate. Sincerely, General Manager
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewBed
Cockroaches in room and huge daddy long leg in the shower. Didn’t like the handicapped room toilet. Toilet clogged. Breakfast was very limited.
Dear Guest, We apologize for the pest issues, toilet concerns, and limited breakfast during your stay. Your feedback is important and will be addressed with urgency. Sincerely, General Manager
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewMy bed was comfortable. I was able to adjust the room temperature.
Walking in was not clean. More staff needed in the front. Elevators were disgusting. Our room had one desk chair that the seat was stained. My bed the side of the mattress and the outside sheet or stained. I didn't notice it until we were leaving. Not a welcoming hotel. And if we wouldn't have been so tired from a 12-hour drive, we would have went somewhere else.
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you encountered. While we're glad your bed was comfortable and the temperature adjustable, the stained furniture, unclean areas, and lack of staff are unacceptable. Your feedback is important, and we will address these concerns to improve our guest experience. Sincerely, General Manager
Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you encountered. While we're glad your bed was comfortable and the temperature adjustable, the stained furniture, unclean areas, and lack of staff are unac… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGood
Dear Guest, We sincerely apologize if any aspect of your stay did not meet expectations. We appreciate your feedback and will work to improve the experience for our guests. Sincerely, General Manager
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGREAT LOCATION
UPON ARRIVAL WE HAD TO WAIT OUTSIDE OF THE ROOM FOR 30 MINUTES BECAUSE THE KEY WOUT WORK, AFTER LDNTHE 3RD ATTEMPT WE WERE GIVEN ANOTHER ROOM, WHICH ALL LINENS WERE SOILED WITH STAINS OF UNKNOWN ORIGIN
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival, including the delay due to the key issue and the unexpected room change. Additionally, we regret that the linens in your new room did not meet cleanliness standards. Guest comfort and satisfaction are our top priorities, and we understand how frustrating this must have been. Your concerns will be shared with our housekeeping and front desk teams to ensure immediate improvements. We appreciate your patience and value your feedback as we work to enhance our service and accommodations. Sincerely, General Manager
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival, including the delay due to the key issue and the unexpected room change. Additionally, we regret… Show more