Reviews of Old Town Inn 2 stars
2625 State Road 207, St. Augustine, FL 32033, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room was fine. I only saw 2 critters.
The new management! Now they want you to put up 20 bucks in case you mess up the room? Yeah, ok. Also, they have a sign in the lobby to where you have to eat the breakfast in the motel lobby. You can't take it to your room! New management! Also they are no longer on booking. Com folk's! So they will charge you more.. I'm not going to return!
Hello Stephen, Thank you for sharing your feedback. We understand any changes in policy can be surprising, and we appreciate your input regarding breakfast and management practices. Your observations about the room and any critters noted will be shared with the appropriate team to enhance our guest experience. We hope you find accommodations that better suit your preferences in the future.
Hello Stephen, Thank you for sharing your feedback. We understand any changes in policy can be surprising, and we appreciate your input regarding breakfast and management practices. Your observations about the room and any critters noted w… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything, I saw multiple roaches and the employees were rude.
Dear Guest, Thank you for sharing your feedback. We take cleanliness and guest service seriously, and we appreciate you bringing these issues to our attention. Your experience is important to us, and we will share your comments with the appropriate team members. We hope you will consider staying with us again in the future for a better experience.
Dear Guest, Thank you for sharing your feedback. We take cleanliness and guest service seriously, and we appreciate you bringing these issues to our attention. Your experience is important to us, and we will share your comments with the ap… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewNA
Naa
Hello Logan, We appreciate your short feedback and rating. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe front desk clerk was very helpful and courteous. There was no question asked when we asked for a different room because of the smell of cat urine in our original room
The cleaning staff could do better at cleaning. The floors were dirty and gritty. Our first assigned room had a terrible cat urine smell and I am severely allergic to cats.
Hello John, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our front desk staff and their courteous service. Please be assured that the cleanliness of our rooms is taken seriously, and your comments will be shared with the appropriate team for their review. We sincerely hope you will consider staying with us again in the future, as we would love the opportunity to provide you with a more satisfactory experience.
Hello John, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our front desk staff and their courteous service. Please be assured that the cleanliness of our rooms is taken seriously, and your c… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewToo much musty and cigarette odor
Dear Guest, Thank you for sharing your feedback regarding the odors you experienced during your stay. We appreciate your insights, as they help us to continuously improve our guest experience. Please rest assured that our team is committed to maintaining a pleasant environment for all guests. Your comments will be forwarded to management for their review. We hope to have the opportunity to welcome you back in the future.
Dear Guest, Thank you for sharing your feedback regarding the odors you experienced during your stay. We appreciate your insights, as they help us to continuously improve our guest experience. Please rest assured that our team is committed… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewClean
The breakfast provided
Hello Bethanne, Thank you for your feedback regarding the breakfast and cleanliness during your stay. We always appreciate hearing from guests about what they enjoyed. Your comments will help us continue to strive for excellence in our services. We hope to welcome you back on your next visit to experience more of what our hotel has to offer.
Hello Bethanne, Thank you for your feedback regarding the breakfast and cleanliness during your stay. We always appreciate hearing from guests about what they enjoyed. Your comments will help us continue to strive for excellence in our ser… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe shower had strong pressure the beds was soft compound quiet outside.
The lady at front desk not to friendly stayed 2 nights and went for breakfast come back to.neing locked out had to walk up.to room to get key reopened
Hello Maynard, Thank you for sharing your experience. We're glad to hear you enjoyed the shower pressure and the comfort of the beds, as well as the quiet surroundings. We appreciate your feedback regarding the front desk service, as enhancing our guest experience is always a priority for us. Your comments will help us in our ongoing efforts to improve. We hope you consider staying with us again in the future.
Hello Maynard, Thank you for sharing your experience. We're glad to hear you enjoyed the shower pressure and the comfort of the beds, as well as the quiet surroundings. We appreciate your feedback regarding the front desk service, as e… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewNothing, we had a very bad night. We didn't even slept it was a bad experience
Broken remote control for tv, bed sheets had stains on the mattress very hard, bugs on the floor and debris on the bed and floor.
Hello Ventura, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello Ventura, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled bas… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewNothing
It was dirty, it had bed bugs, there were blood stains and it look like poop stains on the bed. The bathrooms weren’t all that clean and it felt like a horror hotel. I only stayed for one day and checked out.
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is o… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe person working front desk was rude and the belligerentdidn’t treat us right
Hello Mikey, Thank you for sharing your experience. We take feedback about our team very seriously as it helps us improve our services. Your comments will be forwarded to the management team for their review. We appreciate you taking the time to let us know about your stay, and we hope you had some positive experiences during your visit.
Hello Mikey, Thank you for sharing your experience. We take feedback about our team very seriously as it helps us improve our services. Your comments will be forwarded to the management team for their review. We appreciate you taking the t… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewIt was clean and great customer service
Dear Guest, Thank you for your kind words about the cleanliness and customer service during your stay. We always strive to create a positive experience for our guests. Your feedback is appreciated, and we hope to welcome you back for another enjoyable visit in the future. Your satisfaction is important to us.
Dear Guest, Thank you for your kind words about the cleanliness and customer service during your stay. We always strive to create a positive experience for our guests. Your feedback is appreciated, and we hope to welcome you back for anoth… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLive right down the road , had family emergency and was booked and inside room in a total of 10 min
Had plenty of vacancy, could have put me away from other guests instead of putting the 10 rooms booked all grouped together
Hello Gray, Thank you for your feedback regarding your recent stay. We understand the importance of a quiet environment, especially during challenging times. Your comments about room placement are noted, and we appreciate you bringing this to our attention. We strive to provide a comfortable experience for all our guests and will use your insights to enhance future stays. We hope to welcome you back under better circumstances.
Hello Gray, Thank you for your feedback regarding your recent stay. We understand the importance of a quiet environment, especially during challenging times. Your comments about room placement are noted, and we appreciate you bringing th… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe hotel is located conveniently. The building is extremely not maintained. Everything is very old , dirty, moldy.Smells humid, stinks…. Breakfast is poor.
Location
Dear Guest, Thank you for sharing your feedback about your recent stay. We’re glad to hear that you found our location convenient. Your comments regarding the condition of the building and breakfast will be noted as we continuously strive for improvement. We appreciate your input as it helps us enhance the overall experience for our future guests.
Dear Guest, Thank you for sharing your feedback about your recent stay. We’re glad to hear that you found our location convenient. Your comments regarding the condition of the building and breakfast will be noted as we continuously strive … Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified review