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  5. Reviews of Quality Inn Grand Rapids North

Reviews of Quality Inn Grand Rapids North This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2171 Holton Court NW, Grand Rapids, 49544, United States

#51 of 64 hotels in Grand Rapids

Guests' Choice

Review Score

Based on 192 hotel reviews

6.1

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.8

  • Location

    7.6

  • Facilities

    6.5

  • Staff

    7.0

  • Value for money

    6.8

  • Free Wifi

    5.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 18, 2025

    6.0
    A fine stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We didn’t like that the bathroom was dirty, the comforter in the bad was stained, and there was a lot of noise; we could hear other guests through the walls at midnight.

    Our wife and I liked the breakfast and the way the staff treated us.

    Stayed in August 2025

  • Reviewed: June 23, 2025

    7.0
    Will consider staying somewhere else is I visit Grand Rapids area again.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Being a elderly person. The bed was so high, it was a challenge to get in. Also, the platform the mattress is on must be made of metal, so every time you moved it would make noise. This property is showing its age and needs to be updated. The price was high compared to other Quality Inns I've stayed at. I will say the staff was friendly and helpful, but would of been nice is they spoke English that you could understand.

    The place is close to our event. We've had stayed here in the past. Will think about staying here again.

    Stayed in June 2025

  • Reviewed: June 4, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They need a bit more staff for maintenance and housekeeping

    The staff were very friendly and helpful

    Stayed in May 2025

  • Reviewed: June 3, 2025

    5.0
    Find Alternate Location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Exterior unkept (peeling, splitting paint & door frames; cigarette butts right outside door on ground; smell of cigarettes & marijuana as soon as you walk outside) Interior (smelled like stale cigarette smoke; no elevator;stairway carpet was worn & looked dirty; room smelled like a mixture of men’s cologne & stale cigarette smoke; tub had cigarette burn on side by toilet; bed covering had cigarette burn; refrigerator shelf was broken; room phone didn’t work/could not hear anything on the other end) Continental breakfast (very little left at 9:15, ending at 10; waffles w/syrup tasted like chemicals; coffee very strong) Staff (nice but unfortunately very difficult to understand due to strong accent) Location (frequently mentioned on the neighborhood ring alerts)

    Close to family & downtown

    Stayed in June 2025

  • Reviewed: May 25, 2025

    7.0
    Questionable Quality Inn
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Mirror on bathroom door was filthy. Comforter between sheets was also dirty or permanently stained. Property description says it is pet friendly but failed to mention that there is a $25 fee per day for your pet to stay in the hotel room.

    Good location close to express way.

    Stayed in April 2025

  • Reviewed: May 11, 2025

    5.0
    I spent $112 to stay in a $50 hotel.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It’s not well lit outside. The lobby area was clean and tidy, but immediately the hallways smelled. I can’t put my finger on how to describe it except old food.

    I didn’t swim but the pool seemed nice.

    Stayed in May 2025

  • Reviewed: May 3, 2025

    6.0
    I expected more. If there is no choice, then it will be acceptable.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The cleanliness and quality of the building is below expectations

    Hotel for reasonable money. Pool inside.

    Stayed in February 2025

  • Reviewed: May 3, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was not very clean Comforter on the bed had stains A little outdated

    Stayed in April 2025

  • Reviewed: February 17, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I was charged 2 nights when I only stayed one. I was told I would receive a refund for the first night and I haven’t yet

    Stayed in February 2025

  • Reviewed: January 15, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Decent place to spend some alone time with the old lady

    Stayed in December 2024

  • Reviewed: November 5, 2024

    5.0
    Fair
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    You CANT take your breakfast to your room and not right what if everyone don’t want to sit in the breakfast room

    Stayed in October 2024

  • Reviewed: October 28, 2024

    7.0
    Good stay, horrible breakfast
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Their breakfast choices were very slim. The waffle maker seems to be on it's last legs and they really need to get a new one. The waffles were not done completely in the middle, they were completely stuck to the pan, and there was only one available for use. Also, my daughter and I had to leave very early on Friday morning, but were unable to get breakfast, as the staff said we couldn't take anything to go.

    For the most part my daughter and her friends has the pool and hot tub to themselves, so that was nice. They had fun and didn't bother anyone else.

    Stayed in October 2024

  • Reviewed: October 7, 2024

    6.0
    Liked the location for where we were staying.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Construction, cracked sink, lack of towels for couples/multiple night stay, breakers for breakfast kept turning off, breakfast eh, huge stain on carpet walking in, used lotion left from previous person, just overall could have been better.

    Location

    Stayed in October 2024

  • Reviewed: October 7, 2024

    7.0
    Less than desirable.
    • Leisure trip
    • Travelers with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Vending machines didn’t work laundry room filthy, breakfast was a joke, juice machine didn’t work, toaster didn’t work 1/2 food girl couldn’t cook because breaker kept popping. Staff was good and kept apologizing.

    Nice room except comforter had blood on it.

    Stayed in October 2024

  • Reviewed: September 10, 2024

    6.0
    Pleasant
    • Business trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Love the pool and hot tub.....hotel room were nice ...hall and outside were ok not the best staff was ok to

    Stayed in September 2024

  • Reviewed: July 29, 2024

    6.0
    Just what I expected. Average!
    • Business trip
    • Couple
    • Double Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was available average. Nothing pretty and nothing was scary.

    The price was nice, and the breakfast was average. The hotel felt like the normal level you expected from an older Quality Inn. Average maintenance, average breakfast, average service, and average price. We needed a place to sleep and didn’t feel like paying for a Hampton Inn or Holiday Inn Express so we got what we expected.

    Stayed in July 2024

  • Reviewed: June 28, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Cleaning could've been better stayed there for several days Things didn't get switched out 😕

    I liked how the room was setup

    Stayed in June 2024

  • Reviewed: April 22, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub was working

    Breakfast was a little cold an potatoes weren't good but everything ealse was good

    Stayed in April 2024

  • Reviewed: March 30, 2024

    5.0
    The other guests were loud all night and the rooms were not very clean nor comfortable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Everything was cold or half raw except the eggs.

    The coffee

    Stayed in March 2024

  • Reviewed: December 4, 2023

    5.0
    I think with some love it probably could of been a better stay.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They were out of regular mix for waffles. The heaters is the indoor pool we’re not working. I had cob webs in my room. There also was trash left over there was a razor and some cups behind my T.V. Overall just had a funny smell.

    That the pool was still open

    Stayed in December 2023

  • Reviewed: November 28, 2023

    5.0
    Great price, but lower your expectations.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    I chose this place specifically for the hot tub, but it wasn't hot. It wasn't even as warm as I would normally run a bath. Is it sanitary to have people sharing a tub at low temps? I really wanted a soak, and would have paid more to stay elsewhere. The staff, although nice, seem preoccupied with relatives/acquaintances in rooms near the office, carrying children through the hallways, yelling to people in the rooms, etc. Their minds are clearly elsewhere.

    The price is very good, the food was nice and the room was clean. It was easy to check in and everything operated properly.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    5.0
    Fair stay in all for time needed
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Lacked cleanliness, breakfast was too basic not many options, hot tub was not hot cold couldn't enjoy as one would. Bathtub in room was not cleaned properly lacked washcloths and no towels in pool area.

    Location was good customer service was good.

    Stayed in November 2023

  • Reviewed: October 12, 2023

    5.0
    I wouldn't stay there again or recommend to others.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was rundown.

    Breakfast was good.

    Stayed in October 2023

  • Reviewed: May 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Needs some updates. It served its purpose and I am not overly picky but attention to detail when cleaning would make it better.

    Quiet Location

    Stayed in May 2023

Showing 1 - 25

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