2171 Holton Court NW, Grand Rapids, 49544, United States
#51 of 64 hotels in Grand Rapids
Guests' ChoiceBased on 192 hotel reviews
6.1Cleanliness
7.0
Comfort
6.8
Location
7.6
Facilities
6.5
Staff
7.0
Value for money
6.8
Free Wifi
5.5
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End of dialog contentReviewed: August 18, 2025
Santiago
United StatesWe didn’t like that the bathroom was dirty, the comforter in the bad was stained, and there was a lot of noise; we could hear other guests through the walls at midnight.
Our wife and I liked the breakfast and the way the staff treated us.
Stayed in August 2025
Reviewed: June 23, 2025
Jean
United StatesBeing a elderly person. The bed was so high, it was a challenge to get in. Also, the platform the mattress is on must be made of metal, so every time you moved it would make noise. This property is showing its age and needs to be updated. The price was high compared to other Quality Inns I've stayed at. I will say the staff was friendly and helpful, but would of been nice is they spoke English that you could understand.
The place is close to our event. We've had stayed here in the past. Will think about staying here again.
Stayed in June 2025
Reviewed: June 4, 2025
Smith
United StatesThey need a bit more staff for maintenance and housekeeping
The staff were very friendly and helpful
Stayed in May 2025
Reviewed: June 3, 2025
Stephanie
United StatesExterior unkept (peeling, splitting paint & door frames; cigarette butts right outside door on ground; smell of cigarettes & marijuana as soon as you walk outside) Interior (smelled like stale cigarette smoke; no elevator;stairway carpet was worn & looked dirty; room smelled like a mixture of men’s cologne & stale cigarette smoke; tub had cigarette burn on side by toilet; bed covering had cigarette burn; refrigerator shelf was broken; room phone didn’t work/could not hear anything on the other end) Continental breakfast (very little left at 9:15, ending at 10; waffles w/syrup tasted like chemicals; coffee very strong) Staff (nice but unfortunately very difficult to understand due to strong accent) Location (frequently mentioned on the neighborhood ring alerts)
Close to family & downtown
Stayed in June 2025
Reviewed: May 25, 2025
Marsha
United StatesMirror on bathroom door was filthy. Comforter between sheets was also dirty or permanently stained. Property description says it is pet friendly but failed to mention that there is a $25 fee per day for your pet to stay in the hotel room.
Good location close to express way.
Stayed in April 2025
Reviewed: May 11, 2025
Daniel
United StatesIt’s not well lit outside. The lobby area was clean and tidy, but immediately the hallways smelled. I can’t put my finger on how to describe it except old food.
I didn’t swim but the pool seemed nice.
Stayed in May 2025
Reviewed: May 3, 2025
Alexey
United StatesThe cleanliness and quality of the building is below expectations
Hotel for reasonable money. Pool inside.
Stayed in February 2025
Reviewed: May 3, 2025
Laura
United StatesRoom was not very clean Comforter on the bed had stains A little outdated
Stayed in April 2025
Reviewed: February 17, 2025
Tori
United StatesI was charged 2 nights when I only stayed one. I was told I would receive a refund for the first night and I haven’t yet
Stayed in February 2025
Reviewed: January 15, 2025
Boyd
United StatesDecent place to spend some alone time with the old lady
Stayed in December 2024
Reviewed: November 5, 2024
Lena
United StatesYou CANT take your breakfast to your room and not right what if everyone don’t want to sit in the breakfast room
Stayed in October 2024
Reviewed: October 28, 2024
Theresa
United StatesTheir breakfast choices were very slim. The waffle maker seems to be on it's last legs and they really need to get a new one. The waffles were not done completely in the middle, they were completely stuck to the pan, and there was only one available for use. Also, my daughter and I had to leave very early on Friday morning, but were unable to get breakfast, as the staff said we couldn't take anything to go.
For the most part my daughter and her friends has the pool and hot tub to themselves, so that was nice. They had fun and didn't bother anyone else.
Stayed in October 2024
Reviewed: October 7, 2024
Kristen
United StatesConstruction, cracked sink, lack of towels for couples/multiple night stay, breakers for breakfast kept turning off, breakfast eh, huge stain on carpet walking in, used lotion left from previous person, just overall could have been better.
Location
Stayed in October 2024
Reviewed: October 7, 2024
Henrietta
United StatesVending machines didn’t work laundry room filthy, breakfast was a joke, juice machine didn’t work, toaster didn’t work 1/2 food girl couldn’t cook because breaker kept popping. Staff was good and kept apologizing.
Nice room except comforter had blood on it.
Stayed in October 2024
Reviewed: September 10, 2024
Julie
United StatesLove the pool and hot tub.....hotel room were nice ...hall and outside were ok not the best staff was ok to
Stayed in September 2024
Reviewed: July 29, 2024
Rodney
United StatesEverything was available average. Nothing pretty and nothing was scary.
The price was nice, and the breakfast was average. The hotel felt like the normal level you expected from an older Quality Inn. Average maintenance, average breakfast, average service, and average price. We needed a place to sleep and didn’t feel like paying for a Hampton Inn or Holiday Inn Express so we got what we expected.
Stayed in July 2024
Reviewed: June 28, 2024
Washington
United StatesCleaning could've been better stayed there for several days Things didn't get switched out 😕
I liked how the room was setup
Stayed in June 2024
Reviewed: April 22, 2024
Everitt
United StatesHot tub was working
Breakfast was a little cold an potatoes weren't good but everything ealse was good
Stayed in April 2024
Reviewed: March 30, 2024
Suzi
United StatesEverything was cold or half raw except the eggs.
The coffee
Stayed in March 2024
Reviewed: December 4, 2023
Jessica
United StatesThey were out of regular mix for waffles. The heaters is the indoor pool we’re not working. I had cob webs in my room. There also was trash left over there was a razor and some cups behind my T.V. Overall just had a funny smell.
That the pool was still open
Stayed in December 2023
Reviewed: November 28, 2023
Nancy
United StatesI chose this place specifically for the hot tub, but it wasn't hot. It wasn't even as warm as I would normally run a bath. Is it sanitary to have people sharing a tub at low temps? I really wanted a soak, and would have paid more to stay elsewhere. The staff, although nice, seem preoccupied with relatives/acquaintances in rooms near the office, carrying children through the hallways, yelling to people in the rooms, etc. Their minds are clearly elsewhere.
The price is very good, the food was nice and the room was clean. It was easy to check in and everything operated properly.
Stayed in November 2023
Reviewed: November 15, 2023
Hernandez
United StatesLacked cleanliness, breakfast was too basic not many options, hot tub was not hot cold couldn't enjoy as one would. Bathtub in room was not cleaned properly lacked washcloths and no towels in pool area.
Location was good customer service was good.
Stayed in November 2023
Reviewed: October 12, 2023
Teresa
United StatesRoom was rundown.
Breakfast was good.
Stayed in October 2023
Reviewed: May 30, 2023
Chelsea
United StatesNeeds some updates. It served its purpose and I am not overly picky but attention to detail when cleaning would make it better.
Quiet Location
Stayed in May 2023
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