Reviews of Quality Inn 3 stars
1210 Neubrecht Road, Lima, OH 45801, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewI am gluten free and there was very little there to eat. Was not happy. About that.
Eggs or oatmeal Would have been nice.
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewlocation and cleanliness
the beds are a little hard
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewDidn't take breakfast due to my schedule. Location very convenient. Hotel clean and tidy, room quiet ut in need of minor TLC. Recent redecoration needed better attention to detail and the room ventilation unit was duct-taped to the wall. Furniture in room was comfortable with no obvious staining, though looked tired. Bed was extremely comfortable with clean linens and pillows did their job perfectly! Carpet and (small) bathroom floor were clean. Shower worked fine once set to good temperature. Plenty of hot water. Easy, safe parking. Check-in functional and check-out much nicer (different staff!)
Check-in experience - not very personable staff. Nothing else to dislike. Hotel was not at all busy, so may be different at busy time.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewHad to wait 20 mins to even get front desk stuff breakfast was very poor. Black mold in ceiling in bathroom
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewPrice
Was not clean! Found mold on wall behind mattress and stains on mattress cover and comforter like had bugs in the past. Plus a centipede? was crawling on my husband’s face in the night!
Dear Guest, Thank you for bringing these serious concerns to our attention. We sincerely apologize for the unacceptable cleanliness and maintenance issues you experienced, including the mold, stained bedding, and pest encounter. This does not reflect the standards we strive to maintain, and we will be addressing these matters with our housekeeping and pest control teams immediately. We deeply regret the discomfort and distress this caused during your stay and appreciate your feedback so we can take corrective action.
Dear Guest, Thank you for bringing these serious concerns to our attention. We sincerely apologize for the unacceptable cleanliness and maintenance issues you experienced, including the mold, stained bedding, and pest encounter. This does … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewRoom smelled musty. Walls were dirty, hand prints on corners, ceiling had dust from A/C as its never been cleaned. Bathroom had No working vent fan. Carpet is filthy. Mattress is older than I am and Im in my 50’s.
If you a name like Quality Inn… you need to present Quality in ever facet. #1 image upon pulling up to facility, rotten rafters hanging out under building roof… exterior of building hasn’t been touched in Years!!
Dear Guest, Thank you for sharing your feedback. We regret that your stay was not up to your expectations. The conditions and service that you describe are not typical. However, we will be reviewing these comments with our team to research the matter further.
Dear Guest, Thank you for sharing your feedback. We regret that your stay was not up to your expectations. The conditions and service that you describe are not typical. However, we will be reviewing these comments with our team to research… Show more
Reviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGood value inexpensive..
Shower floor was dirty. Bathroom floor in corners gross
Dear Guest, Thank you for your honest feedback and 5 out of 10 rating. While we are glad you found the stay to be a good value for the price, we sincerely apologize for the cleanliness issues in the bathroom. A dirty tub and shower floor is unacceptable, and your comments have been shared with our housekeeping team for immediate attention and retraining where needed. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a cleaner, more comfortable experience.
Dear Guest, Thank you for your honest feedback and 5 out of 10 rating. While we are glad you found the stay to be a good value for the price, we sincerely apologize for the cleanliness issues in the bathroom. A dirty tub and shower floor i… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe room was big and clean
At check-in the $100 deposit was asked for but room was already paid for and nothing was stated at time of making the reservation.
Hi Valerie, Thank you for staying with us. We are glad to hear you enjoyed the spacious and clean room. We apologize for the inconvenience you had regarding the unexpected deposit, which is refundable at the time of check-out, and this is to safeguard the property against any damage. Please know that our team has listed all the policies and fees on the website. We are still investigating this issue, and we hope you have a better stay next time.
Hi Valerie, Thank you for staying with us. We are glad to hear you enjoyed the spacious and clean room. We apologize for the inconvenience you had regarding the unexpected deposit, which is refundable at the time of check-out, and this is … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewLoved the price staff was friendly room clean
Breakfast could have had hot breakfast eggs sausage or oatmeal more options then toast waffles or serial
Hi Richard, Thank you for your kind feedback! We're glad to hear you loved the price, found the room clean, and appreciated our friendly staff—that means a lot to us. We also appreciate your suggestion regarding breakfast. Offering more hot options like eggs, sausage, or oatmeal is a great idea, and we'll be sure to share this with our team as we look for ways to enhance the guest experience. We hope to welcome you back again soon!
Hi Richard, Thank you for your kind feedback! We're glad to hear you loved the price, found the room clean, and appreciated our friendly staff—that means a lot to us. We also appreciate your suggestion regarding breakfast. Offering mor… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewNot pleasing so I went to a restaurant for breakfast. Don’t like how the milk was stored
I did not like having to walk up the stairs to my room as I have arthritis in both knees and quite a bit to carry. The place is dark and has some activities going on drug wise. Definitely not the type of hotel I would choose for vacation. The atmosphere and pics online are totally different in person. The vending machine literally had about 4 to 5 items in it so I defiant going to try the soda machine in fear of losing my money.
Dear Guest, Thank you for sharing your experience, and we’re truly sorry that your stay did not meet expectations. We understand how frustrating it must have been to face mobility challenges without elevator access, and we sincerely apologize for the lack of accommodation in that regard. The concerns you raised about the breakfast setup, property atmosphere, and vending machine availability are deeply concerning and have been shared with management for immediate review. We also take safety and cleanliness very seriously, and your comments about suspicious activity will be investigated thoroughly. We appreciate your honest feedback and regret that your experience fell short of what was presented online.
Dear Guest, Thank you for sharing your experience, and we’re truly sorry that your stay did not meet expectations. We understand how frustrating it must have been to face mobility challenges without elevator access, and we sincerely apolog… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewdid not do breakfast, looked a bit lacking. location was just as expected , very good for my trip.
heat in hallway was very warm, a/c in room took@ 12 hours to make room nice.
Hi Dale, Thank you for your 7 out of 10 rating and thoughtful feedback. We are glad to hear the location was exactly what you needed and that you found the overall value and room satisfactory. We apologize for the weak A/C and overly warm hallway, as well as the underwhelming breakfast setup. Your comments have been shared with our team to address these concerns and improve comfort for future guests. We appreciate you staying with us and hope to provide an even better experience next time.
Hi Dale, Thank you for your 7 out of 10 rating and thoughtful feedback. We are glad to hear the location was exactly what you needed and that you found the overall value and room satisfactory. We apologize for the weak A/C and overly w… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewIt was quiet, staff was kind.
The bed was a little firm, mirrors above the hot tub were super dirty
Dear Guest, Thank you for your feedback! We are glad to hear you enjoyed the quiet atmosphere and kind service from our staff. We apologize for the firmness of the bed and the condition of the mirrors above the hot tub, not the experience we aim to provide. Your comments will be shared with housekeeping to ensure better attention to detail moving forward. We appreciate your input and hope to welcome you back for an improved stay.
Dear Guest, Thank you for your feedback! We are glad to hear you enjoyed the quiet atmosphere and kind service from our staff. We apologize for the firmness of the bed and the condition of the mirrors above the hot tub, not the experience … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe room was cozy and had everything g we needed.
Breakfast needed more staff. We did get there at 8. So, there was only an hour left. My husband did find someone to help get something g they were out of.
Hi Bailey, Thank you for your excellent 9 out of 10 rating and kind words! We are delighted to hear that you found the property well-maintained and the room cozy and fully equipped for your needs. It's great to know your stay was comfortable overall. We appreciate your feedback regarding breakfast staffing, especially during the later part of service, and we’re glad someone was available to assist your husband. Your comments help us improve, and we look forward to welcoming you back for an even better experience next time.
Hi Bailey, Thank you for your excellent 9 out of 10 rating and kind words! We are delighted to hear that you found the property well-maintained and the room cozy and fully equipped for your needs. It's great to know your stay was comfo… Show more
Reviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewNice large room and it was a quiet room.
Room was in need on some updates ex. Heater a/c unit didn’t have any settings marked on it. The room in general looked very aged and was not the cleanest.
Hi Greg, Thank you for sharing your experience. We're glad to hear you appreciated the spacious and quiet room, which made your overnight stay comfortable. However, we sincerely apologize for the issues you encountered with the aged condition of the room and the unclear settings on the heater/AC unit, as well as the cleanliness not meeting expectations. Your feedback is important and will be shared with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your comments and hope to provide you with a more refreshed and polished experience in the future.
Hi Greg, Thank you for sharing your experience. We're glad to hear you appreciated the spacious and quiet room, which made your overnight stay comfortable. However, we sincerely apologize for the issues you encountered with the aged co… Show more