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Reviews of Quality Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

449 Melva Lane, Moses Lake, WA 98837, United States

#16 of 16 hotels in Moses Lake

Guests' Choice

Review Score

Based on 182 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    5.9

  • Location

    6.7

  • Facilities

    5.2

  • Staff

    7.4

  • Value for money

    5.7

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 7, 2025

    6.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Want usb ports in the room for charging phones. Near the bed

    Clean

    Stayed in August 2025

  • Reviewed: June 24, 2025

    5.0
    The facility needs a facelift to include furnishings. The associate maning the breakfast room was very friendly and help
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Looks tired and worn out. Nicks in furniture, mattresses need to be turned. Air conditioner didn’t work properly; blew cool air only when on “heat”. The shampoo and soap dispensers were empty; good thing we brought our own. The only luggage cart was broken, therefore had to hand carry luggage from car requiring a couple of trips.

    Easy to find

    Stayed in June 2025

  • Reviewed: June 23, 2025

    4.0
    So sad
    • Travelers with friends
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room wasn't clean there was a spiders nest stuck to the wall with a laundry bag. The carpet was not vacuumed. The fan in bathroom was loud. Paint on every surface it wasn't supposed to be. The sheets weren't even on the bed properly.

    The staff was so kind pleasant and helpful.

    Stayed in June 2025

  • Reviewed: May 23, 2025

    5.0
    Good night sleep but felt like a cheap motel, like Motel 6.
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    The ice machine didn't work well, the carpet was dirty, the handicap entrance scanner for the door didn't work, the exterior door at the end of the building was always open, the room smelled, our door threshold my wife tripped over. There is a standard of quality that should be maintained and it wasn't. We stayed at 2 other Quality Inns the last 2 nights and they were great. This one wasn't.

    The comfort of the beds. The staff was very good.

    Stayed in May 2025

  • Reviewed: March 31, 2025

    6.0
    It was a fine place to stay, and we appreciated that a room was available for us as walk ins.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Saw a price of $71 on line, had to pay directly a bit more…I hate doing online stuff and much prefer working face to face.. We felt the room needed a bit of TLC…wall paper coming off, mold on ceiling, just general upkeep, that is maintenance issues. The room itself was clean, bed comfy, tv worked…no complaints there..

    Breakfast was great, all staff we encountered were beyond helpful kind and friendly!!

    Stayed in March 2025

  • Reviewed: February 10, 2025

    6.0
    Clean , friendly, but lacked airflow
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wall unit didn't have any markings so turning on fan/heat was difficult... lots of condensation on window and wall unit.... indoor pool area lacked ventilation, so the pool "steam" was actually chlorine vapor and made my kids feel ill

    Room was very clean, pillows were comfy, beds were just right

    Stayed in February 2025

  • Reviewed: January 10, 2025

    5.0
    My stay was a 5/10. 1st room had no heat, no running water and smelled like dirty feet . 2nd room had no heat.
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Location, heat didnt work, water didnt work, foot smell

    I likes the complimentary breakfast and the staff

    Stayed in January 2025

  • Reviewed: December 16, 2024

    5.0
    comesee comesaw
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the place needs an upgrade. but the bed was comfy

    it was ok nothing to really say

    Stayed in December 2024

  • Reviewed: October 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very dated building, inside and out. Poor checkin experience. Cleanliness was lacking.

    Not much

    Stayed in October 2024

  • Reviewed: September 15, 2024

    4.0
    Disappointing
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms very dirty

    Breakfast

    Stayed in August 2024

  • Reviewed: September 3, 2024

    5.0
    Terrible value for what they charge!
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Over priced, somewhat dirty, breakfast area closed, and my internet connection was offline the majority of my second night.

    Breakfast area was closed off, and nothing other than coffee was offered. Very disappointing considering how much the room cost, terrible value!

    Stayed in September 2024

  • Reviewed: September 2, 2024

    5.0
    It was jut ok. Hotel was also sold out.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not offered as advertised. Very noisy (Guests).

    Location to freeway. Room key did not work, Staff moved me to another room.

    Stayed in September 2024

  • Reviewed: August 30, 2024

    4.0
    Value is questionable
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Old and worn. Floors dirty. No milk for breakfast.

    Location

    Stayed in August 2024

  • Reviewed: August 28, 2024

    5.0
    Overall quite good, few small things could have made the experience a lot better
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee machine didn’t work/ was non existent. Blinds didn’t fit over air conditioner and would have been better if they were block out

    Friendly staff

    Stayed in August 2024

  • Reviewed: August 7, 2024

    5.0
    You get what you pay for
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Desperately needs attention to update, repair, paint

    Pool, good air conditioning, drive up

    Stayed in August 2024

  • Reviewed: August 5, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is very outdated our room was very bad the chair in our room had peeling leather like really bad , tv picture was very fuzzy ,

    Pool was great 👍 Breakfast great 👍 Beds very comfortable 👌 Staff very nice

    Stayed in August 2024

  • Reviewed: July 25, 2024

    4.0
    Horrible
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness

    Moldy food left in the refrigerator and poo stains in the toilet

    Stayed in July 2024

  • Reviewed: June 17, 2024

    5.0
    Fair
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a bit small. We stayed on the 3rd floor and the rooms were outdated and didnt look like the pictures. The bed was comfortable, tub felt like I was going to fall through the floor.

    Breakfast was great. Clean room friendly staff.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    4.0
    Overpriced, not worth it.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very smelly of pet odor. Not very well kept. Paint all over, carpet was damaged.

    The staff were friendly, resolved issues.

    Stayed in June 2024

  • Reviewed: May 15, 2024

    5.0
    I expect more from a Quality Inn
    • Family with young children
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was run down, the bathroom was dirty and the bathroom fixtures were rusting and the mirror frame had a chip out of it.

    They had unlimited hot water.

    Stayed in May 2024

  • Reviewed: March 22, 2024

    5.0
    Ok for a quick stay for adults
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The location wasn't that great. It was very dark outside. The door didn't lock correctly and the top bed sheet had cigarette holes.

    All the staff was great, very welcoming. Rooms were clean.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel had no signage. We showed up in the fog and had no idea if we were at the right place. It was dark and there was little to no lighting. The room was fine but there was hair left in the bathtub.

    Stayed in January 2024

  • Reviewed: August 28, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was really bad, first morning all of it was cold. The second morning we were not willing to even try it.

    The front staff help was great, we especially love Sarah she has great personality and knows how to interact with her customers.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The bathroom. The shower was very poor with the finish coming off. The shower head was very cruddy. The shower was very hard to operate.

    The breakfast and bed.

    Stayed in August 2023

Showing 1 - 25

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