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  5. Reviews of Quality Inn Pasadena - Houston East

Reviews of Quality Inn Pasadena - Houston East This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

114 S. Richey St., Pasadena, TX 77506, United States

#10 of 13 hotels in Pasadena

Guests' Choice

Review Score

Based on 63 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.2

  • Location

    6.9

  • Facilities

    5.6

  • Staff

    6.7

  • Value for money

    5.8

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 6, 2025

    4.0
    Well, it was only 2 nights.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel had a smell, in the hallways and the rooms. The a/c did not keep the room cool. We reserved a room for 3 people but had only 2 sets of towels. Our room keys continued to stop working. There was a large variety of breakfast items, but the pastries were stale and the sausage and fried potatoes were soggy. It was not worth the price we paid.

    The beds were excellent. The staff was very pleasant.

    Stayed in July 2025

  • Reviewed: April 21, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was off limits

    It was alright

    Stayed in April 2025

  • Reviewed: March 10, 2025

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Right off the highway was great.

    Stayed in March 2025

  • Reviewed: June 19, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rolly polly bugs were everywhere, it was as if they were crawling out of the walls over night. Woke up to more than 50 of them everywhere and crushed a couple under bare feet when getting out of bed to use the restroom in the middle of the night. Completely unaware they were on the floor, and totally grossed out when it became clear what i stepped on. It took forever for me to relax and fall back to sleep. Front desk didn't care when we showed them pictures and they claimed nothing could be done about it. A/c units produce overpowering mildew smell... Not very well maintained and leaked a large puddle of slimy water right in front of the door.

    Pet friendly, and large room with sitting area

    Stayed in May 2024

  • Reviewed: September 30, 2023

    5.0
    I didn't want to spend alot for the weekend and I got what I paid for. A bed for a night.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No shuttle for the weekend. They clean only 2 days a week. No fresh towels for the 3 entire nights.

    Breakfast included in the price. Important since I'm a diabetic.

    Stayed in September 2023

  • Reviewed: September 29, 2023

    5.0
    It was okay.
    • Leisure trip
    • Family with young children
    • Standard King Room - Mobility Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The facility needs more work. The rooms were spacious, but the hotel smelled somewhat mildewed. That’s really what made the stay somewhat unpleasant. They also need to switch up the options for breakfast.

    The staff was awesome.

    Stayed in September 2023

  • Reviewed: October 17, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    it was ok

    clean

    Stayed in October 2022

  • Reviewed: September 13, 2022

    5.0
    our stay was ok just wish we would have had a better ac
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    our ac in our room didn’t work properly and the tv remote didn’t control the tv.

    the lobby was extremely clean and welcoming. the beds were comfortable.

    Stayed in September 2022

  • Reviewed: August 11, 2025

    3.0
    im not going back or recommending it
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    smelled like mold,ac wasn’t working properly,i woke up sweating,the breakfast was cold and im pretty sure they reuse the eggs and sausage and potatoes cause the eggs were hard the second day,my baby got sick and spit up on a towel and the charged me $25

    it was close to where i needed to be

    Stayed in August 2025

  • Reviewed: June 28, 2025

    1.0
    Very Poor
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was rude

    They took my deposit

    Stayed in June 2025

  • Reviewed: May 5, 2025

    3.0
    Staff dont care if ur ok or not while your there
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were real small only had 1 big pillow and 2 small pillows on the bed no blanket just sheets on bed i had a bad night sleep there now my neck hurts when i turn to the right

    Burgers from the bar n grill upstairs

    Stayed in May 2025

  • Reviewed: April 19, 2025

    3.0
    You need a microwave in the kitchen area food area. I don’t know how many times I gotta say it.
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We actually like the property, but the food is always cold. I don’t care what time you go up there. (YOU NEED A MICROWAVE WAVE)

    Food was cold you need a microwave

    Stayed in March 2025

  • Reviewed: March 19, 2025

    1.0
    Not the best
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It wasn’t clean, the room was full of paint chips and the sofá chair they had was broken. They’re was dry blood on the wall. The Location was not the best. The breakfast área seemed unkept.

    Nothing

    Stayed in March 2025

  • Reviewed: February 13, 2025

    1.0
    Very Poor
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was rude and pretended to be limited in speaking English. I booked a room amd they gave it away and told me to go next door to the Best Western. Indian people are racist against blacks. I was definitely discriminated against and will never spend money there again

    Stayed in February 2025

  • Reviewed: February 12, 2025

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They have a $100 deposit and said it would be removed at checkout but it has not been and it is still showing. This is a shady business deal when staying with them and I do not recommend it. Most places are only 50 and come off fast and they are 100 and not came off yet.

    It was clean and nice.

    Stayed in February 2025

  • Reviewed: February 7, 2025

    1.0
    The rooms was okay. I have stayed in better. The workers was great. But the maintenance no good.
    • Leisure trip
    • Group
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    The fact upon checking in they had other customers complaining about what wasn't right. They no hot water and the heaters in the room was working at all. We switch room twice. That to much to do if you coming from another state and ready to check in and relax.

    The breakfast was wonderful. But where you ate at was very cold. They had ceiling fan on. also it was very cold outside that weekend.

    Stayed in January 2025

  • Reviewed: February 7, 2025

    3.0
    It was a very cold 2 days around this time. The heat was not working in several rooms.The staff had to keep moving us ar
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Heat wasn't working and temps were in the 30's.

    The breakfast!

    Stayed in January 2025

  • Reviewed: December 11, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The property was awful and horrible manger staff! Police where all over the hotel

    Stayed in December 2024

  • Reviewed: November 13, 2024

    7.0
    Get informed first about this...
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 11 nights
    • Submitted from a mobile device

    They have a new policy, only Mondays and Thursdays do the Housekeeping, and if you need toilet paper you can get it from main desk. They charge me the 100 us dlls deposit without telling first or mention, and all is ok I will get it back 5 or 7 days later, previous stay they asked and was in cash and after waiting and the housemaid checked the room got the bill returned the same moment, now I have to wait.

    Breakfast is ok

    Stayed in November 2024

  • Reviewed: May 31, 2024

    8.0
    I would stay again if ever back in the area
    • Couple
    • Standard King Room - Mobility Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Paint job could have been a little neater in our room

    The staff was exceptionally awesome and helpful.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    It was good
    • Business trip
    • Couple
    • Premium King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints

    Pretty quiet . I slept very well.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I wish we could have stayed in the tower rooms but We stayed in the rooms that was outside

    I like the onsite restaurant and bar pricing was great.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    1.0
    Outdated, dirty.
    • Leisure trip
    • Couple
    • Premium Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was pubes on the toilet seat pubic hair in the sink, blood stains on the covers, crumbs! It was so dirty! I didn’t sleep comfortably I was so disgusted the pool was green and dirty. The knob to the shower broke while I tried to turn on the water! Never again will I ever chose to go there.

    It was disgusting! So outdated!

    Stayed in May 2024

  • Reviewed: April 14, 2024

    2.0
    Never again. Trash all around.
    • Leisure trip
    • Family with young children
    • Premium Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything. Staff was terrible. Hotel was in desperate need of cleaning and remodeling.

    Trash room. In the adds it showed the city view.. in the room.. freeway. Terrible staff. Terrible place. Purple windows. Don’t stay here. Trash.

    Stayed in March 2024

Showing 1 - 25

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