Reviews of Ambassadors Inn & Suites 2 stars
716 21 Street, Virginia Beach, VA 23451, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt smelled horrible. There were roaches everywhere . and the beds were disgusting
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNothing, you should take it off your site. I booked for 2 nights and left after one with no refund. As you could see I am a genius level 3+ and never had an experience and been more disappointed. You listed the place as pleasant and I took your advice I may have to look at other sites.
It was dirty. Sheets on the bed had wholes in them Towel were of very poor quality. Room had no tissues, no hair dryer no iron or broad no microwave no coffee maker no safe and was not serviced the one day I was there So we had no towels for our shower. The only things that they gave to you were 3 very bars of soap which was not enough for a shower, which was poor condition and you could not adjust the water.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe front desk attended did show me several rooms as the first one we went into was not clean.
No one seems to check the work of house keeping. Was shown several rooms where the bathrooms were not cleaned. Toilets had urine, feces and pubic hair on them suggesting they hadn't been cleaned in some time.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewIt was not clean The man who checked us in was rude we asked for a first floor room due to handicap issues did not receive it got second floor all around the zero out of 10
We’re very sorry to hear about your experience and truly regret that we fell short of meeting your expectations. We sincerely apologize for the cleanliness concerns, the service you received at check-in, and that we were unable to accommodate your request for a first-floor room due to your accessibility needs. Your feedback is important, and we will be addressing these issues with our team to ensure improvements are made. We hope you’ll consider giving us another chance to provide you with a much better stay.
We’re very sorry to hear about your experience and truly regret that we fell short of meeting your expectations. We sincerely apologize for the cleanliness concerns, the service you received at check-in, and that we were unable to accommoda… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt had a pool and a restaurant ride beside it which was very convenient.
I would like to be up front next time instead of all the way in the back
Thank you for sharing your feedback with us! We’re glad to hear you enjoyed the convenience of the pool and restaurant during your stay. We’ll make a note of your request to be placed toward the front for your next visit and do our best to accommodate it. We look forward to welcoming you back again soon!
Thank you for sharing your feedback with us! We’re glad to hear you enjoyed the convenience of the pool and restaurant during your stay. We’ll make a note of your request to be placed toward the front for your next visit and do our best to … Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewDidn’t have breakfast
We stayed for 2 days. We had terrible tv service. We couldn’t even get the local channels. I told the front desk. We checked in on Tuesday and I told them on Wednesday they said they would try to have somebody come and check it later. If not it would be Thursday morning and I told her we were checking out Thursday morning and I would not need a Tv. I just think that they need to make sure everything is working in the rooms, or come and fix them and not make you wait . You are paying for a room where everything should be working when you check in. If not it should be fixed in a timely manner. Thank you Cindy Marin
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the issues you experienced with the TV during your stay and the delay in resolving the matter. You are absolutely right—everything in the room should be in proper working order upon check-in, and if something isn’t, it should be addressed promptly. We also apologize that breakfast was not available during your visit. We understand how important these amenities are to our guests, and we’ll be reviewing your comments with our team to prevent similar situations in the future. We truly appreciate your feedback, as it helps us improve, and we hope to have the chance to provide you with a much better experience on your next stay.
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the issues you experienced with the TV during your stay and the delay in resolving the matter. You are absolutely right—everything in the room sho… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNothing
Property was dirty. My hotel had roaches crawling everywhere. My kids and I had to sleep in our vehicle.
We are truly sorry to hear about your recent experience. The situation you described does not reflect our standards, and we sincerely apologize for the inconvenience caused to you and your family. Please know that we take reports of cleanliness and pest concerns very seriously, and we have already addressed this matter with our housekeeping and maintenance teams for immediate corrective action.
We are truly sorry to hear about your recent experience. The situation you described does not reflect our standards, and we sincerely apologize for the inconvenience caused to you and your family. Please know that we take reports of cleanli… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewProperty was aged and the amenities were no where to be found, no bathroom amenities and the tub/shower was NASTY! Blanket on bed was very very thin and hasn’t been changed. Sheets were stained with cigarette burn holes. The paint is flaking off of the ceiling in several places. Mirrors were nasty. The bed had one end table. I can go on but you get the idea.
hank you for sharing your feedback. We sincerely apologize for the condition of the room and the inconvenience you experienced during your stay. What you described does not reflect the standards we strive to maintain, and we take your concerns very seriously. Please be assured that your comments regarding cleanliness, amenities, and room maintenance have been shared with our housekeeping and maintenance teams for immediate attention. We are reviewing our processes to ensure improvements are made and such issues do not recur. We value your feedback as it helps us to improve, and we regret that we fell short of your expectations.
hank you for sharing your feedback. We sincerely apologize for the condition of the room and the inconvenience you experienced during your stay. What you described does not reflect the standards we strive to maintain, and we take your conce… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was great
There weren't anything provided besides bathroom tissue. The face tissue box on the sink was empty. The tv didn't turn on even though it was plugged in and the remote was still working. The phone also didn't work. However, I didn't need either of those things. It might be something that affects you. While the facility is non-smoking, they can't control the amount of smoking outside the rooms. My next door neighbor, for example, loved to imbibe in weed. Thankfully, the rooms were well ventilated and didn't draw the smell inside. This made it a better stay for me.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe pool
The roaches
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewLocation
Ice machine didn’t work
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe room was less than mediocre. There was absolutely no efforts put into cleaning and preparing for guest. Refrigerator was broke, dirty, and smelly. The pillows were basically cotton balls. Not enough towels or toilet paper. Our room did not receive house keeping until the last day, only after i requested it. Our water was turned off due to problems above us and we were not notified and or compensated in any way. The front desk staff was nice and friendly
The cleanliness of the room and preparations for guest.
We sincerely apologize for the inconveniences you experienced during your stay. We regret that the cleanliness, room preparation, and amenities did not meet expectations. The issues with the refrigerator, linens, housekeeping service, and water supply are certainly not the standard we strive to provide. Your feedback has been shared with our team to address these matters promptly and ensure improvements are made. We do appreciate your kind words about our front desk staff, and we hope to have the opportunity to provide you with a much better experience in the future.
We sincerely apologize for the inconveniences you experienced during your stay. We regret that the cleanliness, room preparation, and amenities did not meet expectations. The issues with the refrigerator, linens, housekeeping service, and w… Show more