Reviews of Quality Inn Plainfield - Indianapolis West 2 stars
6105 Cambridge Way, Plainfield, IN 46168, United States
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBooked and paid via Booking. Front desk said we owed the hotel despite booking agreeing with me. This went on for a day and a half before it was resolved. Not sure where the problem was, but it wasn’t on my end.
Hello Matt, Thank you for sharing your experience. We understand that confusion regarding payments can be frustrating. While we strive for seamless communication, sometimes discrepancies can occur due to booking platforms. We appreciate your patience during the resolution process and hope your overall stay was enjoyable despite this issue. Your feedback is valuable, and we will continue to work on enhancing our guest experience.
Hello Matt, Thank you for sharing your experience. We understand that confusion regarding payments can be frustrating. While we strive for seamless communication, sometimes discrepancies can occur due to booking platforms. We appreciate … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewStaff was awesome and very accommodating. Everything looked nice and was clean. Location was nice and quiet with only a few minutes to downtown Indianapolis. Pool was clean.
Beds were pretty stiff and uncomfortable. A little sad there wasn’t a hot tub in the pool area, but not really a make or break deal.
Hello Kristina, Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed the staff's hospitality, the cleanliness of the property, and the convenient location. We appreciate your comments about the beds and the pool amenities, as guest experiences help us identify areas for potential improvement. We hope to welcome you back in the future for another stay.
Hello Kristina, Thank you for your feedback regarding your recent stay. We're glad to hear you enjoyed the staff's hospitality, the cleanliness of the property, and the convenient location. We appreciate your comments about the bed… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewConvenient location, room was clean, comfy beds. Grandkids loved the pool.
No elevator, poor lighting in room, breakfast options weren't great.
Hello Scott, Thank you for sharing your thoughts on your recent stay. We're glad to hear that you enjoyed the cleanliness of your room, the comfort of the beds, and that your grandkids had fun at the pool. Your feedback regarding the elevator, lighting, and breakfast options is important to us, and it will be taken into consideration for future improvements. We appreciate your insights and hope to welcome you back for another stay.
Hello Scott, Thank you for sharing your thoughts on your recent stay. We're glad to hear that you enjoyed the cleanliness of your room, the comfort of the beds, and that your grandkids had fun at the pool. Your feedback regarding the e… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThere is no elevator and dated building in and out. We checked in about midnight and the second floor room had the window open (no screen on window) when we got to the room. It felt humid in the room.
Dear Guest, We appreciate your feedback regarding your recent stay and understand the challenges you encountered. Our building does have characteristics of its age, and we're continually exploring ways to improve guest experiences. Thank you for bringing the window issue to our attention; your insights are valuable for enhancing our guest environment. We hope you consider staying with us again in the future as we work to improve our facilities and services.
Dear Guest, We appreciate your feedback regarding your recent stay and understand the challenges you encountered. Our building does have characteristics of its age, and we're continually exploring ways to improve guest experiences. Tha… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation
Breakfast could have been a little better with more options
Hello David, Thank you for your feedback regarding breakfast options. We continually strive to enhance our offerings and appreciate your suggestions. It's great to hear that you enjoyed the location. We value your input as it helps us improve the overall guest experience in the future. Safe travels!
Hello David, Thank you for your feedback regarding breakfast options. We continually strive to enhance our offerings and appreciate your suggestions. It's great to hear that you enjoyed the location. We value your input as it helps u… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything as it should be
Doesn’t have a gym
Hello Amin, Thank you for sharing your thoughts. We're glad to hear that everything met your expectations. We appreciate your feedback regarding the gym, as it helps us understand the desires of our guests. Your comments will be considered in future enhancements to our facilities. We hope to see you again soon during your next stay.
Hello Amin, Thank you for sharing your thoughts. We're glad to hear that everything met your expectations. We appreciate your feedback regarding the gym, as it helps us understand the desires of our guests. Your comments will be consid… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe staff is the most amazing hotel staff you can ask for also love the Jacuzzi room with the balcony in the pool area
That I wasn't staying there for more than one night
Hello Warner, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the amazing service from our staff and loved the Jacuzzi room with the balcony. We pride ourselves on providing exceptional hospitality and unique amenities for our guests. Your feedback is valuable to us, and we hope to welcome you back for a longer stay in the future so you can experience all we have to offer.
Hello Warner, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the amazing service from our staff and loved the Jacuzzi room with the balcony. We pride ourselves on providing exceptional hospitalit… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewGreat location surrounded by eatery and stores nearby.
Everything was great!
Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and the nearby amenities. Your experience is important to us, and we appreciate your insights. We hope to welcome you back for another wonderful stay in the future!
Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and the nearby amenities. Your experience is important to us, and we appreciate your insights. We hope to welcome you ba… Show more
Reviewed: 2 June 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewCentric location, breakfast served till 9:30am. The staff was helpful.
The neighbors were noisy and the walls were thin.
Hello Brunilda, Thank you for your feedback. We're glad to hear you enjoyed our centric location and that our staff was able to assist you during your stay. We appreciate your comments regarding noise levels, as they help us understand our guests' experiences better. Your insights are valuable to us, and we hope to provide an even more enjoyable stay for you in the future. Thank you for choosing us!
Hello Brunilda, Thank you for your feedback. We're glad to hear you enjoyed our centric location and that our staff was able to assist you during your stay. We appreciate your comments regarding noise levels, as they help us understand… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewLocation was ideal for where we were staying for a travel baseball tournament. Beds were comfortable and front staff was friendly.
No ice machines that worked. Dirty chairs in rooms. A musty smell in the room unless the air was on constantly.
Hello Dave, Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you enjoyed the comfortable beds and found our front staff to be friendly. We appreciate your comments about the ice machines, room cleanliness, and any odors, as they help us understand areas for improvement. We hope your travel baseball tournament was a success, and we wish you all the best on your future travels.
Hello Dave, Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you enjoyed the comfortable beds and found our front staff to be friendly. We appreciate your comments about the ice machines, room c… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe hotel was clean sink. Relocated, fair price and staff was very helpful.
Hello bender, Thank you for your feedback! We're glad to hear that you found the hotel clean and our staff helpful during your stay. Your comments about the fair pricing and overall experience are appreciated. We hope you had a pleasant visit and consider staying with us again in the future. Safe travels!
Hello bender, Thank you for your feedback! We're glad to hear that you found the hotel clean and our staff helpful during your stay. Your comments about the fair pricing and overall experience are appreciated. We hope you had a pleasan… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewThe area
The staff and the pool was closed
Hello Summer, Thank you for sharing your feedback regarding the staff and pool during your stay. We understand that amenities play a significant role in the overall experience. Your comments will help us evaluate our offerings in the area. We value your input and hope to have the opportunity to welcome you back in the future.
Hello Summer, Thank you for sharing your feedback regarding the staff and pool during your stay. We understand that amenities play a significant role in the overall experience. Your comments will help us evaluate our offerings in the are… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewWe had a great time. The guy that worked the front desk was amazing, he made sure our stay was the best. He was working the whole time we stayed, a very hard worker. I thought he was the owner. Lol I wish I would of got his name but he deserves a big raise.
Hello Teresa, We're delighted to hear that you had a great time during your stay with us! It's wonderful to know that our front desk team member left a positive impression on you. We appreciate your kind words and will make sure to pass along your praise to the team. Your feedback is truly valued, and we look forward to welcoming you back in the future.
Hello Teresa, We're delighted to hear that you had a great time during your stay with us! It's wonderful to know that our front desk team member left a positive impression on you. We appreciate your kind words and will make sure to… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewLocation was okay, fit my needs. Parking was minimal but lots of doors to go to different area outside.
My first room that I paid for was dirty. The comforter had stains or dirt on it that could see upon entering the room and without turning any lights on. Upon investigating further, the window was wide open and there were crumbs in areas throughout the room. I was moved from a king to a double queen room which was better. The entire first floor, including the lobby, smelled like marijuana the whole time. No elevator in hotel which became an issue when I got into the shower for the first time and the floor was so slick that my foot slipped, hit the drain plug, and I fell backwards out of the tub, landing between the toilet and tub. I injured my back on the toilet and hit my head extremely hard off of the toilet. When I was able to get myself out of the space, I called the front desk. A guy came up and asked how I felt and offered to call an ambulance. I showed him what happened in the bathroom and he kept repeating to me, “You should be more careful in the shower.” The tub reeked of bleach when I got in. I told him to file an incident report and he just said, “I’ll have to call the manager.” I went to the ER and was diagnosed with a concussion, went back to hotel by Uber. I drove 2 hours home the next day with a concussion and ended up in a 2nd ER due to new symptoms and worsening pain. No one from the hotel acknowledged what happened to me. I called choice hotels and reported it and they told me it’s on the hotel because it happened on hotel grounds. They took the report and said the hotel would call me soon. Meanwhile I’m still suffering.
Hello Teri, We're sorry to hear about your experience and take these concerns seriously. Your feedback will be shared with the team for improvement. Your safety and comfort are our top priorities, and we apologize for any inconvenience you may have encountered. We appreciate you bringing this to our attention as we strive to ensure a pleasant stay for all our guests.
Hello Teri, We're sorry to hear about your experience and take these concerns seriously. Your feedback will be shared with the team for improvement. Your safety and comfort are our top priorities, and we apologize for any inconvenience… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewSlightly disappointed that no replenishment of hot breakfast after 8.30
Hello Isobel, We appreciate your feedback regarding the breakfast timings, and will share this with our team to improve our services for future guests. Your comments help us enhance the overall guest experience at our hotel. Thank you for staying with us and we hope to welcome you back in the future.
Hello Isobel, We appreciate your feedback regarding the breakfast timings, and will share this with our team to improve our services for future guests. Your comments help us enhance the overall guest experience at our hotel. Thank you fo… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified review