Reviews of Quality Inn Plainfield I-395 3 stars
55 Lathrop Road, Plainfield, CT 06374, United States
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation to our venue. Dunkin, store and gas close by. Staff was friendly. Beds comfortable. Easy check in
Breakfast was so so. Older building so felt price was too high for accommodations. Some odd pending charges on my credit card that I hope adjusts to correct agreed upon through booking.com
Dear James, Thank you for sharing your feedback. We’re glad you found the location convenient, the beds comfortable, and our staff friendly. We apologize if the breakfast and accommodations did not fully meet your expectations and will review your comments with our team. Regarding the pending charges, please be assured these will be addressed through your booking platform to ensure accuracy. Best regards, Management Team
Dear James, Thank you for sharing your feedback. We’re glad you found the location convenient, the beds comfortable, and our staff friendly. We apologize if the breakfast and accommodations did not fully meet your expectations and will rev… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewOutside of the floor being a little dirty it was clean. Staff was friendly and accommodating.
The pool was down for maintenance for the weekend. Seems like a common thing with hotels so they don't have to deal with it but can still advertise they have one. We'll see in a couple of weeks if it's still down after being told only a couple of days.
Dear Miners, Thank you for sharing your feedback. We're glad to hear you found the room generally clean and that our staff made a positive impression during your stay. We do apologize for the inconvenience with the pool being temporarily out of service. While maintenance is sometimes necessary for safety and quality, we understand your concern and will make sure updates are clearly communicated. We appreciate your patience and hope to welcome you back soon under better circumstances. Sincerely, Management Team
Dear Miners, Thank you for sharing your feedback. We're glad to hear you found the room generally clean and that our staff made a positive impression during your stay. We do apologize for the inconvenience with the pool being temporari… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly, the rooms were clean and nice, convenient for a last minute cancellation from another hotel.
The pool is constantly “under maintenance” they have a fake sign stating that but its been shut down for several years so they shouldn’t advertise it if it’s unavailable permanently. The breakfast selection was very minimal but not bad.
Dear Lily-Ann, Thank you for your thoughtful feedback. We're glad to hear you appreciated our friendly staff, clean rooms, and convenient accommodations. We apologize for the ongoing pool closure and understand your frustration—it should not be advertised if unavailable, and we will address this promptly. Your comments about breakfast are also noted as we work to improve our offerings. Sincerely, Management Team
Dear Lily-Ann, Thank you for your thoughtful feedback. We're glad to hear you appreciated our friendly staff, clean rooms, and convenient accommodations. We apologize for the ongoing pool closure and understand your frustration—it shoul… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNot much… very disappointed with our stay.
Cleanliness, not much to offer, hookers outside/rooming ruined our comfort zone for people with family. Hotel does nothing about it. Absolutely disgusting. We picked the place mainly for the pool and when we got there it was down - no where notified of that before paying for the room. Worse stay in a while.
Dear Ashley, We’re truly sorry to hear about your disappointing experience. The issues you mentioned regarding cleanliness, safety, and lack of communication about the pool are serious and do not reflect the standards we aim to maintain. We understand how important a comfortable and secure environment is—especially for families—and we deeply regret that this was not your experience. Your concerns are being addressed internally to ensure immediate improvements. Sincerely, Management Team
Dear Ashley, We’re truly sorry to hear about your disappointing experience. The issues you mentioned regarding cleanliness, safety, and lack of communication about the pool are serious and do not reflect the standards we aim to maintain. We… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe location was very good for me. The staff were friendly and helpful. I liked that there was no loud TV playing. Somebody created an attractive effect with plants that made the stay special.
Breakfast was minimal.
Dear DavidCT, Thank you for sharing your feedback with us. We're glad to hear that you found our property to be a good value and that the location suited your needs. It's especially rewarding to know our friendly staff and the peaceful atmosphere, including the thoughtful plant decor, added to your positive experience. We appreciate your comment regarding the breakfast selection. While we're glad you enjoyed your stay overall, your input helps us identify areas where we can enhance the guest experience. Best Regards, Management Team
Dear DavidCT, Thank you for sharing your feedback with us. We're glad to hear that you found our property to be a good value and that the location suited your needs. It's especially rewarding to know our friendly staff and the peac… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewLocation
Bathroom door didn't lock, Bath tub faucet leaked, dripping all the time, towels and bedding had stains.
Dear Doc65ca, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient, but we deeply regret the issues you experienced with the bathroom door, leaking faucet, and stained towels and bedding. This is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience it caused. Your comments have been shared with our maintenance and housekeeping teams for immediate attention. We are committed to ensuring that all of our rooms are up to the highest standards and your feedback will help us make the necessary improvements. Best Regards, Management Team
Dear Doc65ca, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient, but we deeply regret the issues you experienced with the bathroom door, leaking faucet, and stained towels and bedding. This is c… Show more
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewThe shower was broken so we didn’t shower for two days
Dear Naiomi, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the broken shower—going without a shower during your stay is completely unacceptable, and we understand how frustrating that must have been. We also appreciate your feedback regarding the breakfast options. We’re currently reviewing our offerings and will take your comments into account as we look for ways to improve. Sincerely, Management Team
Dear Naiomi, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the broken shower—going without a shower during your stay is completely unacceptable, and we understand how frustra… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewWhen you walk into the property, you get a very friendly warm welcoming feeling. It is very convenient right off of 395. The staff is super friendly and super helpful.
I cannot say that there is nothing that I disliked. Everything was great.
Dear Kristy, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our friendly staff, comfortable beds, and clean rooms. It’s great to know that our location and welcoming atmosphere made your stay even better. We truly appreciate your kind words and look forward to welcoming you again in the future. Best Regards, Management Team
Dear Kristy, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our friendly staff, comfortable beds, and clean rooms. It’s great to know that our location and welcoming atmos… Show more
Reviewed: 29 March 2025 · Stayed in January 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewThe breakfast in the morning was very convenient, especially because I had to run out early and quick. I appreciate the friendly staff member who greeted me on arrival.
The hotel had a noticeably unpleasant odor upon arrival, like a mix of cigarettes and body odor. Once inside our room, we were immediately hit with a strong smell of marijuana and the room itself was freezing cold. We turned the heat on right away. The layout was also inconvenient because we couldn't even open our wardrobe door due to a chair blocking it. The bathroom was by far the worst part. The ceiling was filled with rust and the doors had cracks and was covered in dirt. The towel I grabbed after my shower had fresh stains that resembled boogers. It was very clear that it had not been washed properly (or washed at all). The tile floors in the hallway and in the bathroom were not swept, as there was hair from previous guests. I normally don't like to complain, as I understand you get what you pay for, but the level of cleanliness was unacceptable. Due to the time constraints I had these two nights, I didn't have time to report these issues to staff, but I hope management takes this review seriously. Proper cleaning needs to be prioritized.
Dear Ethan, Thank you for your feedback. We're glad you found our breakfast convenient and appreciated our staff’s hospitality. However, we sincerely apologize for the cleanliness and odor issues you encountered. This is far from the standard we strive for, and your concerns will be addressed with our housekeeping and maintenance teams immediately. We truly regret any discomfort during your stay and appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve for future guests. Sincerely, Management Team
Dear Ethan, Thank you for your feedback. We're glad you found our breakfast convenient and appreciated our staff’s hospitality. However, we sincerely apologize for the cleanliness and odor issues you encountered. This is far from the s… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewNice location. Was accommodating when the sliding bathroom door got stuck and wouldn't open. Gave us another room.
First room 121 sliding bathroom door stuck 3/4 way closed. In the second room, 120, the shower hot/cold handle was broken, and I couldn't take a shower. Stayed in this motel in the past several times and never had a problem. Sad to see it has not been kept up maintenance wise. 😢
Dear Lucy, Thank you for taking the time to share your experience. We appreciate your loyalty and are truly sorry that your recent stay did not meet the standards you’ve come to expect from us. While we’re glad our team was able to accommodate you with another room, we regret the maintenance issues you encountered. Please know that we take feedback like yours seriously, and we will be addressing these concerns with our maintenance team to ensure improvements are made. Our goal is to provide a comfortable and hassle-free stay, and we apologize for any inconvenience this caused. Sincerely, Management Team
Dear Lucy, Thank you for taking the time to share your experience. We appreciate your loyalty and are truly sorry that your recent stay did not meet the standards you’ve come to expect from us. While we’re glad our team was able to accommo… Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewIt’s pretty with the green ivy plant that grows all up and around the lobby, and the staff was pleasant and helpful
No hot water for shower, just slightly warm
Dear Elizabeth, Thank you for sharing your feedback. We’re thrilled to hear that you had a pleasant visit and enjoyed the beautiful green ivy plant in our lobby, as well as the helpfulness of our staff. However, we sincerely apologize for the issue with the hot water during your stay. This is certainly not the experience we want for our guests, and we will investigate the matter promptly to ensure it is resolved. Best Regards, Management Team
Dear Elizabeth, Thank you for sharing your feedback. We’re thrilled to hear that you had a pleasant visit and enjoyed the beautiful green ivy plant in our lobby, as well as the helpfulness of our staff. However, we sincerely apologize for … Show more
Reviewed: 14 January 2025 · Stayed in November 2024
Verified reviewNot much. Sketchy people in and out like they live there. Reeked of pot not that I’m against it but people smoking it at the front door and walking by it is a bit of bad business.
Never saw the person at the desk. Waited atleast 10 mins in the lobby desk area waiting and went periodically for atleast an hour that night cause my key stopped working. Irritating
Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your stay, including the issues with your key and the unpleasant odor in the area. We strive to maintain a comfortable and safe environment for all of our guests, and it’s clear we did not meet that standard during your visit. Sincerely, Management Team
Dear Daniel, Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your stay, including the issues with your key and the unpleasant odor in the area. We strive to maintain a comfortable and s… Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewLady at the desk was very rude,
Dear Anthony, Thank you for sharing your feedback. We are truly sorry to hear about your experience with our front desk staff. We strive to provide excellent customer service, and it’s disappointing to learn that we did not meet your expectations in this regard. Sincerely, Management Team
Dear Anthony, Thank you for sharing your feedback. We are truly sorry to hear about your experience with our front desk staff. We strive to provide excellent customer service, and it’s disappointing to learn that we did not meet your expec… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewEven though it was right off the highway it wasn’t most at all.
The bed made noise when you got in and out and when you rolled over but other then that it was great
Dear Angie, Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay and would consider returning. We apologize for the noise from the bed and will have our maintenance team look into it to ensure future guests have a more comfortable experience. We appreciate you taking the time to share your thoughts and look forward to welcoming you back soon! Best Regards, Management Team
Dear Angie, Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay and would consider returning. We apologize for the noise from the bed and will have our maintenance team look into it to ensure future gues… Show more
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewNoting at all
The manager and his employees did are not knowledgeable about the hotel what so ever room was dirty heater did t work correctly toilet leaked would not refund me any money was told because Thayer offered me a different room at 10:30 pm that I wasn’t getting a refund bad business manager was rude and I was dismissed but going back ever and I’ll post it on social media
Dear Leo, We sincerely apologize for the negative experience you had during your stay. What you described is far from the standard of service we aim to provide, and we deeply regret that your concerns were not addressed in a timely and respectful manner. Please know that your feedback is taken seriously, and we are reviewing the issues you raised, including the room condition and customer service, with our management team. We strive to improve, and your input is crucial in helping us do so. Sincerely, Management Team
Dear Leo, We sincerely apologize for the negative experience you had during your stay. What you described is far from the standard of service we aim to provide, and we deeply regret that your concerns were not addressed in a timely and res… Show more
Reviewed: 7 November 2024 · Stayed in November 2024
Verified reviewLocation
It really needs a good thorough cleaning and some plumbing work
Dear Yvette, Thank you for your feedback. We’re glad you found our location convenient, but we sincerely apologize for the issues with cleanliness and plumbing. These are concerns we take seriously, and we will be addressing them with our team to ensure a more comfortable experience for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a better stay. Sincerely, Management Team
Dear Yvette, Thank you for your feedback. We’re glad you found our location convenient, but we sincerely apologize for the issues with cleanliness and plumbing. These are concerns we take seriously, and we will be addressing them with our … Show more
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewThey charged me an extra $100.00. When I submitted my needs to you, I included the dog. So that should have been included in my price from you. I expect the final total from you. They only had one ice machine on a different floor. We ran out of toilet paper our first night there. The shower water was luke warm. The only eatable things for breakfast were orange juice and yogurt. The man at the desk was angry looking, never smiled once, was half frightening in his stare. For $637.00, I felt taken, never again.
Dear Wheary, Thank you for sharing your concerns regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the unexpected charges and the lack of amenities you expected. It’s disappointing to hear that your experience did not meet your expectations. We will review your feedback regarding the extra charge for your dog to ensure our pricing is communicated clearly. Additionally, we regret the inconvenience of the ice machine location, the shortage of toilet paper, and the temperature of the shower water. Your comments regarding breakfast options and the demeanor of our staff are also concerning, and we will address these with our team. We truly value your feedback as it helps us improve. Sincerely, Management Team
Dear Wheary, Thank you for sharing your concerns regarding your recent stay with us. We sincerely apologize for the issues you encountered, including the unexpected charges and the lack of amenities you expected. It’s disappointing to hear… Show more
Reviewed: 8 October 2024 · Stayed in October 2024
Verified review