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Reviews of American Inn & Suites 3 stars

7076 Highland Road, Waterford, MI 48327, United States

#2 of 2 hotels in Waterford

Guests' Choice

Review score

Based on 585 hotel reviews

5.4

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    6.0

  • Location

    7.4

  • Facilities

    5.6

  • Staff

    7.6

  • Value for money

    6.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 1 September 2025

    4.0
    Not very clean and never stay there again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dirty, dust , dirt and pieces of trash in the corners, busted brew all everywhere and pubic hairs in the shower tub

    Not much

    Stayed in August 2025

  • Reviewed: 24 August 2025

    4.0
    Had a good sleep
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast. Coffee was terrible and the the main steps were carpeted and had not been cleaned in years. They stunk

    Price

    Stayed in August 2025

  • Reviewed: 15 August 2025

    5.0
    It did the purpose but was rundow, important things did not work and it was overall not clean enough
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Toilet did not flush, fan did not work. Pillows were awful. Smell (can’t out my finger on what it was) in hallway Not clean enough

    Location, easy check in and parking.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Screaming kids running up and down the hallway when we arrived. The smell of dog urine is in the air constantly. The lock on the door was broken. Broken tiles on floor in bathroom. Mold in the shower. Water pressure is bad. TV remote doesn't work for the TV in the room. Fridge is leveled with a hanger. Dogs barking all night. And we had someone try to get in our room at midnight.

    Location, staff and very comfortable mattress.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    5.0
    Run down
    • Couple
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Our room was run down soft spots on the bathroom floor, no hot water in the shower window trim falling apart, and air didn't work

    Nice location

    Stayed in July 2025

  • Reviewed: 19 July 2025

    5.0
    Expect to be blindsided for extra cost for certain amenities
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    I was surprised with a over inflated additional cost for my dog ($50.00) that wasn't even disclosed to me at the time of the booking. Why did I say the the cost for my dog from this hotel is over inflated, because I'll e staying at another hotel the weekend of the 25th and the cost is half of that even though it is a Hilton. This location also charges the guest $15.00 to use the pool, which I didn't use

    N/A

    Stayed in July 2025

  • Reviewed: 2 June 2025

    5.0
    Only stayed one night. Overall it was OK for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hotel entrance needs some work, dirty canopy and peeling paint on the entrance walkway. Lobby is a nicest part of the hotel. Elevators very shabby. Bad smells in the hallway. Bathroom sink stopper did not work properly. Had to go underneath the sink in order to release the stopper. Room 147.

    Location and price. Great

    Stayed in June 2025

  • Reviewed: 26 March 2025

    4.0
    did not stay overnight. Left and went somewhere else
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    dirty and run down, Bugs in the room

    Stayed in March 2025

  • Reviewed: 24 March 2025

    6.0
    We were only in town for a funeral, so we didn’t spend much time in the room.
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel is really looking tired and run-down. The elevator is in need of updating. In our bathroom, multiple floor tiles were broken and even loose.

    The location is convenient. The area is clean in spite of the fact that it is looking run down.

    Stayed in March 2025

  • Reviewed: 22 October 2024

    6.0
    Nice but could have been better
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Rooms were far from each other and not ready when we arrived

    It worked

    Stayed in October 2024

  • Reviewed: 8 October 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 13 nights
    • Submitted via mobile

    No here comes the bad part, I tried to cancel my room, because I ended up staying with my girlfriend's family, was told I wasn't able to check out early at the counter, because I had booked through, in the desk clerks words "Expedia" which I knew already was false because I went through Booking.com, second, I've stayed at places that I had to cancel or what ever due to other reasons and have had never been told this. Red flag #1. Second the bed I had didn't have an actual comforter, just the duvet, which was fine for me because I don't like having an overly massive blanket. However the hallway on the second floor to my room had a very off smell and the first night I was there, I could clearly see leaking and drops on the floor. The room had a bit of an odor, like overly sanitized and old moth balls, which clearly the building is old and was slowly, but surely being worked on, the office chair in my room was broken and the TV never worked, which I didn't care about because I literally only used the room to sleep. Other than those minor instances and the one singular staff member, the room was decent for the prince for 13 days and the rest of the staff were super friendly and helpful, especially when asked for suggestions for food and activities. Oh just some food for thought, check the AC units because I would set mine at 68 and would come back that night and it would be at 60. So either faulty temp switch, or ghost, which ever sounds better

    The staff was fantastic except one, the placing was great, nothing was super far. For 13 nights it was decent

    Stayed in October 2024

  • Reviewed: 3 October 2024

    4.0
    You get what you pay for. At $100, you can't expect a 5 star hotel.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    There was no breakfast offered in the morning. The toilet in the bathroom was loose from the floor and rocked side to side. The shower was stained with soap scum and very old and the faucet and shower handles were not clean. The pillows on the bed were very small and very uncomfortable. The bed was super firm. There were not enough blankets on the bed. The room smelled musty. The carpet and stairwells throughout the hotel were stained and dirty and the elevator was very old and dirty.

    The price was reasonable. The hotel was centrally located in our travels.

    Stayed in September 2024

  • Reviewed: 17 September 2024

    5.0
    We were given a room and opened the door to find someone living in there. They apologized and said that the people that
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property wasn’t very appealing.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    6.0
    Comfortable, served purpose for 1 night stay. could have been more hospitable, and accommodating.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    No toiletries were provided. I had to ask for them and even then only given a tiny bar soap. Second drawer of dresser was missing the bottom.

    Bed was comfortable. Room was clean given how old the place is.

    Stayed in September 2024

  • Reviewed: 1 September 2024

    4.0
    Nice staff outdated hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    wrost thing for me was cleanliness, found a hair entwined in the sheet on my bed, the hall floor looked as if it had never been mopped, the banister walking fromnthe lobby to the first floor was seriously grimy. The entire hotel needs major updating. Outside, it looks like it went through a hurricane!! open or broken windows curtians hanging out. Lamps in the rooms look really shabby.The swimming pool didn't open in the morning until it was time to check out? My kids would have surely swam when they woke up. There was no coffee in our room, and I had to leave the hotel for coffee because breakfast is not available anymore either.

    bed was comfortable, we were able to cool the room with the air conditioner, easy check in

    Stayed in August 2024

  • Reviewed: 27 August 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The air didn't work well. And it smelled

    The price was fair. The room was clean.

    Stayed in July 2024

  • Reviewed: 11 August 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room still had trash on the floor hole in the wall in the bathroom usually at other hotels they kind of tell you where your room is they never did one of the lamps didn't even work there was no bulb and was missing the button to turn it on the fire detector was hanging off the ceiling by the wires

    Stayed in August 2024

  • Reviewed: 8 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathtub stained / dirty. kids running around hallways no cups for coffee no blankets for the bed

    Stayed in August 2024

  • Reviewed: 7 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The bathroom and hallway lights were on a timer. You would have to wave your arms at the sensor every 10 seconds to keep the lights on.

    Cheap

    Stayed in August 2024

  • Reviewed: 6 August 2024

    5.0
    It served our purpose
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty stairs and hallways….pool was looking like a thousand people peed in it.

    Relatively quiet bed was comfortable

    Stayed in August 2024

  • Reviewed: 5 August 2024

    5.0
    Okay, but probably wont stay there again. We had been a long time customer before this.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is no longer served. Some rooms had bathroom back ups. My 92 yr old father and disabled son in law had to walk down 2 flights of stairs in the morning because the elevator was loaded with the cleaning cart and supplies! Only 2 teeny tiny soaps and 2 washcloths and 2 hand towels left in all the the rooms with 4 person occupancy! No trash bags in the trash cans. No light bulb in 1 lamp, and the bedside lamp was broken.

    Location is good. My room was fine. Other rooms were lacking in a lot of ways.

    Stayed in July 2024

  • Reviewed: 21 July 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This property is dated and needs a facelift

    Stayed in July 2024

  • Reviewed: 20 July 2024

    5.0
    Can't complain. Decent deal for the money, at last-minute reservation.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Hallways were rundown and in need of fix-up. Elevators are worse.

    Room and bathroom both in excellent condition, well-maintained and well-cleaned.

    Stayed in July 2024

  • Reviewed: 18 July 2024

    5.0
    It was a 50/50. Some stuff was good and others not so much.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed, much needed general maintenance to the rooms, the bathroom felt like a prison cell with a curtain rod hung way to tall. Our reserved room was unavailable (staff was nice and upgraded)no creamer for any coffee downstairs in the morning.

    I liked the location and the friendly staff!!

    Stayed in July 2024

Showing 1 – 25

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