Reviews of American Inn & Suites 3 stars
7076 Highland Road, Waterford, MI 48327, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNot much
Very dirty, dust , dirt and pieces of trash in the corners, busted brew all everywhere and pubic hairs in the shower tub
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff was great.
We had a broken security lock, missing light bulbs, the table was about to fall apart, it smelled like cigarettes, the toilet ran almost constantly, and we found bed bugs.
We do apologize for any inconvenience we may have caused you, we will take a deeper look into what you've stated and we will have licensed exterminators look at the issue you have stated. Again we do apologize for the inconvenience we may have caused you.
We do apologize for any inconvenience we may have caused you, we will take a deeper look into what you've stated and we will have licensed exterminators look at the issue you have stated. Again we do apologize for the inconvenience we m… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewPrice
No breakfast. Coffee was terrible and the the main steps were carpeted and had not been cleaned in years. They stunk
We do apologize for any inconvenience we may have caused you, we will take a deeper look into what you have stated and make sure no other guest will have the same experience as you. Again, we do apologize for any inconvenience we may have caused you and we hope to welcome you back for a better overall experience.
We do apologize for any inconvenience we may have caused you, we will take a deeper look into what you have stated and make sure no other guest will have the same experience as you. Again, we do apologize for any inconvenience we may have c… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWonderful room.Very clean and cozy Wonderful location. Felt very safe in area. Staff were extremely nice and helpful. Bed was so comfortable. Slept better than I have in a while. Thank you to all staff.
All was good. I wouldn't change anything unless they could keep pool open all night. lol. Did have some smell from animals being in hotel, but I love my animals and not a problem. Only noticed in hallway.
Thank you for taking the time to share your experience with us, we do hope to welcome you back for another great experience with us!
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation, easy check in and parking.
Toilet did not flush, fan did not work. Pillows were awful. Smell (can’t out my finger on what it was) in hallway Not clean enough
We do apologize for the inconvenience we may have caused you, we will take a deeper look into this situation, again we do apologize for any inconvenience we may have caused you.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat price for a nite stay. Pool was great. Comfortable room and bed.
Thank you so much for your kind review, we do appreciate that you enjoyed your stay with us, we hope to welcome you back soon for another great experience with us!
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt’s the staff at the counter whom didn’t help at all!
We do apologize for the inconvenience we may have caused you, we will look into this issue that you have stated about our staff, again we do apologize for any inconvenience we may have caused you.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNothing whatsoever
The dirty floors, hair on the toilet paper and toilet, no curtains or blinds so parking lot lights lit it up like it was daytime, smelled like urine, pet fur on the floor, clock and phone didn’t work, doors to other entrance was unlocked and people could walk in off the street, layer of dust over everything in the room , mattress had holes, sheets were dirty
Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. We understand how frustrating it must have been to experience Lights and an unpleasant odor that’s certainly not the experience we aim to provide. We appreciate your comments about the environment and room conditions. While our property does have a more traditional design, we're continuously working on improvements to ensure a comfortable and welcoming atmosphere for all guests. We’ll also be reviewing the odor issue and light insulation more closely to prevent similar concerns in the future.
Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet your expectations. We understand how frustrating it must have been to experience Lights and an unpleasant odor that’s certainly not the experienc… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation, staff and very comfortable mattress.
Screaming kids running up and down the hallway when we arrived. The smell of dog urine is in the air constantly. The lock on the door was broken. Broken tiles on floor in bathroom. Mold in the shower. Water pressure is bad. TV remote doesn't work for the TV in the room. Fridge is leveled with a hanger. Dogs barking all night. And we had someone try to get in our room at midnight.
Thank you for taking the time to share your experience with us, we do apologize for the inconvenience we may caused you, we will take a deeper look into this situation and let our staff/management know about this again we do apologize for the inconvenience we may caused you and we hope to welcome you back for a better experience.
Thank you for taking the time to share your experience with us, we do apologize for the inconvenience we may caused you, we will take a deeper look into this situation and let our staff/management know about this again we do apologize f… Show more
Reviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewRoom clean. Front desk friendly. Breakfast was good.
Thank you for taking the time to share your experience with us, we do appreciate your business and your complements on our staff, and we hope to welcome you back soon for another great experience.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNice location
Our room was run down soft spots on the bathroom floor, no hot water in the shower window trim falling apart, and air didn't work
Thank you for taking the time to share your experience with us, we do apologize for the condition of your room, and we will let our staff know about everything that you stated, again we do apologize for any inconvenience we may have caused you and we hope to welcome you back in the near future.
Thank you for taking the time to share your experience with us, we do apologize for the condition of your room, and we will let our staff know about everything that you stated, again we do apologize for any inconvenience we may have caused … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewN/A
I was surprised with a over inflated additional cost for my dog ($50.00) that wasn't even disclosed to me at the time of the booking. Why did I say the the cost for my dog from this hotel is over inflated, because I'll e staying at another hotel the weekend of the 25th and the cost is half of that even though it is a Hilton. This location also charges the guest $15.00 to use the pool, which I didn't use
Thank you for sharing your experience with us, we do apologize for any inconvenience we may have caused you, as for our pet fee it is displayed at the front desk and is one of our policy's, and our pool is one of our guests amenity's meaning it comes with the duration of your stay the fee is for the public that don't have a room, again we do apologize for any inconvenience we may have caused you.
Thank you for sharing your experience with us, we do apologize for any inconvenience we may have caused you, as for our pet fee it is displayed at the front desk and is one of our policy's, and our pool is one of our guests amenity'… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe price and location are the only redeeming qualities.
I've stayed in thousands of hotel rooms over 40 years and I can honestly say this was the worst. Firstly there was no cold water going to our room. Only extremely hot. It was not possible to take a shower. Then the toilet didn't flush due to low water pressure. The floor in the entire room was plastic linoleum with no carpet at all. The bed had no blankets, just a sheet and a duvet cover with no duvet in it. The hallway floors are splitting in half down the center like it was in an earthquake. When we went to our room for the 1st time, the entire hallway was filled with smoke and the smell of burned food. Oh and I forgot to mention, a bunch of people actually live in these rooms full time. We couldn't sleep because someone had a pet bird in one of the rooms that screetched all night and another room had a dog that was barking! There was no soap or toiletries at all. No ice bucket. No trash cans. The walls are all destroyed and patched and the trim is falling off. The power outlet in the bathroom is shoved into the wall. It feels more like a jail cell than a hotel room. The best part was when we checked in, the clerk told us that we were lucky they still had a room available, although I booked it 3 weeks in advance and paid for the room in full 3 days prior! They were going to give my room away that I already paid for!!!!!! Please, unless you are desperate, find a different place to stay.
Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations. The conditions you described are deeply concerning, and we regret that you encountered so many issues during your visit. We take all feedback seriously, and your detailed comments have been shared with our management and maintenance teams for immediate review. A comfortable, clean, and safe environment is our top priority. Regarding the room amenities and overall condition, we are actively addressing these concerns as part of ongoing property improvements. The situation with the plumbing, hallway condition, and noise disturbances are unacceptable and are being investigated thoroughly to prevent future occurrences. Again, we do apologize for the inconvenience we may have caused you and hope to welcome you back for a better experience.
Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations. The conditions you described are deeply concerning, and we regret that you encountered so many issues during your visit… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation
Nothing in the room. No phone, no coffee maker, no alarm clock. The ceiling in the bathroom was leaking water, one ceiling panel was all the way down on to the shower curtain bar. Dirty bathtub.
We do apologize for the inconvenience we may have caused you, we will take a deeper look into this situation for you and let our staff know about your experience with us, we hope to welcome you back for a better experience.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified review