Reviews of Comfort Suites Albuquerque-North Journal Center 3 stars
5251 San Antonio Drive Northeast, Albuquerque, NM 87109, United States
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Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewLocation worked great for us, nice clean room and the breakfast was great
Hot tub was not working during our visit
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewMy room had cockroaches after going to my grandparents room they also had cockroaches and I ask for a refund because on booking haves this hole as a 4.5 rating so we have to get another hotel for my stay in Albuquerque nm I have been waiting 2 month for the manager to email or call me and I haven’t received nothing I WANT MY TOTAL REFUND BACK
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe rooms on the 3rd floor have been renovated are are extremely nice. Beds were super comfortable.
Our mirror light didn't work, I told front desk who said they would get it fixed but it never was. When I asked at checkout the girl working said it was a electrical issue, I wish she would have given us this information when she found out. We figured they didn't even check. Also when we checked out we tried to split the room and the girl told us we should of done that a check in because the card you put down gets ran when you check in. I travel quit often and have never been told to do this at check in. When I asked she got an attitude and said its always like that. I just said ok and walked away. Not the best customer service.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewNothing
Ghetto
Thank you for taking the time to complete our online survey about your most recent stay with us. We are sorry for falling short on your expectations and will take your comments under much consideration as we work to improve our guest experience. Thank you for choosing Comfort Suites and we you reconsider staying with us in the future.
Thank you for taking the time to complete our online survey about your most recent stay with us. We are sorry for falling short on your expectations and will take your comments under much consideration as we work to improve our guest experi… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewConvenient, comfortable, and quiet. It's not too bad of a location. A/C is wonderful. Showers as well. Didn't get to enjoy the pool. Staff were professional and courteous.
No complaints
Thank you for taking the time to complete our online survey and we are very pleased to hear you enjoyed your stay with us. Our staff work to keep a friendly environment and clean facility for our guests. Thank you for choosing Comfort Suites and we hope to welcome you back soon!
Thank you for taking the time to complete our online survey and we are very pleased to hear you enjoyed your stay with us. Our staff work to keep a friendly environment and clean facility for our guests. Thank you for choosing Comfort Suite… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewGood breakfast
Pool was supposed to be heated, it was so cold you could not get in. Hot tub broken.
Thank you for taking the time to share your most recent stay with us. We are happy you enjoyed our suites and complementary breakfast. We have taken your comments under much consideration and the pool heating system was fixed. We greatly appreciate your patience and understanding as the hot tub will be closed for repairs. Our hot tub information is posted on our hotel website to notify our guests of future bookings. Thank you for choosing Comfort Suites and we hope to welcome you back soon.
Thank you for taking the time to share your most recent stay with us. We are happy you enjoyed our suites and complementary breakfast. We have taken your comments under much consideration and the pool heating system was fixed. We greatly ap… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewEasy location, clean facility, and good breakfast to get you day started. Just what I needed for my interim layover while traveling from Utah to Texas
Hello Joseph. Thank you for taking the time to complete our online survey and we are very pleased to hear you have enjoyed your recent stay with us. We will share your comments with our staff as we work to improve our guests experience. Thank you for choosing Comfort Suites and we hope to welcome you back soon!
Hello Joseph. Thank you for taking the time to complete our online survey and we are very pleased to hear you have enjoyed your recent stay with us. We will share your comments with our staff as we work to improve our guests experience. Tha… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewBreakfast was good. Location was perfect
The mattress smelled really bad I slept on. I didn't sleep very well
Thank you for taking the time to complete our online survey about your most recent stay with us. We are pleased you enjoyed our complimentary breakfast and the location of our property. We would like to give our apologies for any inconvenience we may have caused you. We will take your comments under much consideration as we work to improve our guest experience. Thank you for choosing Comfort Suites and we hope to welcome you back soon!
Thank you for taking the time to complete our online survey about your most recent stay with us. We are pleased you enjoyed our complimentary breakfast and the location of our property. We would like to give our apologies for any inconvenie… Show more
Reviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 24 November 2024 · Stayed in October 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewit’s close to where my doctor is
None
We would like to thank you for taking the time to complete our online survey. We hope you enjoyed your stay with us and pleased to hear our location is convenient for your business. Thank you for choosing Comfort Suites and we hope to welcome you back again soon!
We would like to thank you for taking the time to complete our online survey. We hope you enjoyed your stay with us and pleased to hear our location is convenient for your business. Thank you for choosing Comfort Suites and we hope to welco… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewThe location seemed safe and inviting. Room was clean, spacious, and comfortable. The breakfast options were wonderful. Options included bacon, eggs, biscuits, gravy, hash browns, waffles, cereal and more.
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 13 August 2024 · Stayed in July 2024
Verified reviewReviewed: 7 August 2024 · Stayed in May 2024
Verified reviewThe sofa with its own tv.
No complaints
Hi Cheryl, Thank you for your feedback! We are happy to hear you enjoyed the sofa and TV. If you have any other comments or suggestions, feel free to share. We look forward to your next stay!
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewLocation and price
Needed a few items repaired. Our room had a few trim boards around the bathroom door missing, it had carpet sticking out of one corner because the trim board was not correctly installed, carpet was stained and smelled musty. The day we left, after some heavy rain a corner of the sheetrock in the ceiling above the bed, fell to the floor.
Hi Yolanda, Thank you for your honest feedback. We are glad to hear you found our location and pricing satisfactory. We apologize for the issues you encountered with the room, including the missing trim boards, carpet condition, and ceiling damage. Your comments are important to us, and we will address these repairs to improve our property. We appreciate your understanding and hope to provide a better experience during your next stay.
Hi Yolanda, Thank you for your honest feedback. We are glad to hear you found our location and pricing satisfactory. We apologize for the issues you encountered with the room, including the missing trim boards, carpet condition, and ceilin… Show more
Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 20 July 2024 · Stayed in July 2024
Verified reviewReviewed: 19 July 2024 · Stayed in July 2024
Verified reviewBreakfast was ok for a hotel. Lady who worked there was working hard.
Very dark hallways. Room was very dated and dingy looking. looked like someone punched the door and someone did a poor job of repairing it.
Hi Joseph, I’m sorry to hear that your experience was disappointing. While it’s good to know you appreciated the effort of the breakfast staff, we regret that the hallways and room conditions did not meet your expectations. Your feedback is valuable, and we’ll work on addressing these issues to improve the overall guest experience. Thank you for bringing this to our attention.
Hi Joseph, I’m sorry to hear that your experience was disappointing. While it’s good to know you appreciated the effort of the breakfast staff, we regret that the hallways and room conditions did not meet your expectations. Your feedback i… Show more
Reviewed: 16 July 2024 · Stayed in July 2024
Verified reviewHi Jesse, We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Reviewed: 12 July 2024 · Stayed in June 2024
Verified reviewBreakfast was great and the area was clean.
Worried about parking lot security.
Dear Guest, It's good to hear that you enjoyed the breakfast and found the area clean during your stay. However, concerns about parking lot security are important. If you have specific feedback or suggestions regarding this issue, it might be helpful to share them with the hotel management for improvement. Overall, it's positive that you would consider visiting again despite this concern.
Dear Guest, It's good to hear that you enjoyed the breakfast and found the area clean during your stay. However, concerns about parking lot security are important. If you have specific feedback or suggestions regarding this issue, it m… Show more
Reviewed: 8 July 2024 · Stayed in June 2024
Verified reviewMy children liked the breakfast. They are easy to please. I don’t eat breakfast but I specifically booked here because breakfast is served. I also really liked the sleep setup. My kids are adults so they feel better having separate spaces from each other. The king size bed was very comfortable. I appreciated that I could set my thermostat where I wanted. I also appreciated the cold drinking water in the lobby although I wish that it was filled more often. We traveled from a much more humid place and stayed in ABQ almost a week. We needed to drink a lot of water.
The carpet got our feet dirty. And the room was a little run down. Also the bathroom fan was extremely loud and I’m not sure that it worked in drawing the moisture in the shower room away. These annoyances were minor to me ( except the carpet) because I really liked the layout and the spaciousness of the room.
Hi Elizabeth, Glad to hear that your children enjoyed the breakfast and that you appreciated the sleep setup with separate spaces and a comfortable king-size bed. It's great to know that you found the ability to set the thermostat to your liking and the availability of cold drinking water in the lobby helpful during your stay. We apologize for the issues with the carpet cleanliness and the room condition, as well as the loud bathroom fan. Your comments are valuable, and we will address these concerns to enhance our guests' experiences. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.
Hi Elizabeth, Glad to hear that your children enjoyed the breakfast and that you appreciated the sleep setup with separate spaces and a comfortable king-size bed. It's great to know that you found the ability to set the thermostat to y… Show more