Reviews of Radisson Hotel Salt Lake City Downtown 4 stars
215 West South Temple, Salt Lake City, UT 84101, United States
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Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewLocation, cleanliness and the friendly/accomodating staff
Good day, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location, the cleanliness of our property, and especially the friendliness and accommodating nature of our staff. Your feedback means a lot to us, and we’ll be sure to share your compliments with the entire team. We hope to welcome you back soon for another comfortable and enjoyable stay! Warm regards, Andrew Anwar Radisson Downtown Salt Lake City
Good day, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location, the cleanliness of our property, and especially the friendliness and accommodating nature of our staff. Your feedback mea… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe hotel building itself and all staff offered exceptional service including the on premise restaurant.
The food in the on premise restaurant was not good. The cocktails were good but they should offer more martini choices. The menu selection was fine I just think the food was not fresh. Luckily we found the From Scratch restaurant on our last night. This restaurant should be included in the hotel restaurant selection list that was offered to us.
Good afternoon, thank you for taking the time to review your recent stay with us. We are glad that the accommodations and staff were a highlight of your stay but are sorry to hear that your experience in our restaurant was not up to the same level. We appreciate the feedback provided and will use it to improve guests stays going forward.
Good afternoon, thank you for taking the time to review your recent stay with us. We are glad that the accommodations and staff were a highlight of your stay but are sorry to hear that your experience in our restaurant was not up to the sam… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHousekeepers very nice people and friendly.
No breakfast over the weekend as stated on the hotel description. My reservation did not show in their side, this is for booking.com I got there and there was no reservation. It was a mess. The person in the front desk helped us at the end from their side but booking.com you failed us. Not sure if i trust to reserve again with you guys.
Good day, Thank you for your feedback and for highlighting the friendliness of our housekeeping team — we're glad you had a positive experience with them! We’re truly sorry to hear about the issues you faced with your reservation and the breakfast availability. That’s not the experience we want for our guests, and we completely understand your frustration. While we’re glad our front desk staff was able to assist you, we recognize the stress this situation may have caused and apologize for any inconvenience. We’re working closely with our booking partners to ensure smoother reservation experiences moving forward. Your trust is important to us, and we hope you'll give us another chance to provide you with the seamless stay you deserve.
Good day, Thank you for your feedback and for highlighting the friendliness of our housekeeping team — we're glad you had a positive experience with them! We’re truly sorry to hear about the issues you faced with your reservation and t… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGood day, Thank you for the wonderful feedback! We're so glad to hear everything was excellent during your stay. We truly appreciate your support and hope to welcome you back again soon!
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe staff are friendly and the house keeping is best every morning they clean and make room perfect
Good Evening, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind words, especially your compliments about our staff and housekeeping team. It’s always rewarding to hear that our efforts are recognized and valued. I have shared your comments with our team to let them know how much their hard work and dedication are appreciated. Thank you once again for your thoughtful feedback. We look forward to welcoming you back in the future. Warm regards,
Good Evening, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind words, especially your compliments about our staff and housekeeping team. It’s always rewarding to hear t… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe front desk staff was super helpful and kind! Offered us free parking for our stay bc of inconvenience. That was a nice touch!
They didn’t successfully lodge our booking.com booking in their system- despite the fact that I got a confirmation welcome message day of for our check in here on the platform and paid in full up front and have receipts. They couldn’t find our booking and had to manually book us on the spot… Ended up with a ton of unauthorized charges on our card from Radisson, will see if those get reimbursed or not… On top of that, location isn’t great unless you’re there for a convention or conference at the center. Everything else is a good 10-20min walk into downtown. The room wasn’t cleaned well with lots of dust dirt and hair in the corners or behind the chair/desk. The water pressure was horrible and only a trickle comes out of both the sink and shower even when turned on full. The gym photos advertised here are extremely outdated— didn’t have everything in the photos. The pool/spa area is under construction and not available to use. Breakfast is not included in the exorbitant nightly rate, And parking is $25/day!!! All of this issues with amenities and still such a high price is actually insane. If parking + breakfast were included, or if there was a price reduction because so many amenities are not available, that would make much more sense. Don’t stay here, it’s not worth the money. The only positive was their kind and helpful front desk staff.
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewLoved the location, nice room, and friendly staff.
Wi-fi was weak so I couldn’t get my Netflix connection to play continuously.
good day, Thank you for your kind words! We’re so glad to hear you enjoyed the location, your room, and our friendly staff—it means a lot to us. We do apologize for the inconvenience you experienced with the Wi-Fi. We understand how important a reliable connection is, especially for streaming, and we’ll be sure to look into this to improve the experience for future guests. We appreciate your feedback and hope to welcome you back soon!
good day, Thank you for your kind words! We’re so glad to hear you enjoyed the location, your room, and our friendly staff—it means a lot to us. We do apologize for the inconvenience you experienced with the Wi-Fi. We understand how import… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat location to Salt palace. Very friendly staff.
Loud air conditioner, room service menu in the room didn't match what was actually offered and they didn't answer so I had to go downstairs to order food. In room coffee supplies not consistently replaced; stained counters, sink and shower ceiling, towels not consistently replaced. I stayed here last year as well and had a better experience. Lobby coffee STILL not open after a year!
Good day, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location near the Salt Palace and found our staff to be friendly — we truly appreciate that. That said, we're very sorry to hear that several aspects of your stay didn’t meet expectations this time around. We sincerely apologize for the noise from the air conditioner, the confusion with room service, and the housekeeping inconsistencies you experienced. Your comments are being shared with our team so we can address these issues directly. We understand your disappointment, especially since you've had a better experience with us in the past. We hope you’ll consider giving us another opportunity to provide the stay you deserve. Thank you again for your honest and helpful review.
Good day, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our convenient location near the Salt Palace and found our staff to be friendly — we truly appreciate that. That said, we're very sorry … Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewSpacy, comfortable and clean rooms. Great location right in the downtown. Good parking.
No breakfast included. No swimming pool. Only one washing machine and one dryer for the whole hotel with no space to relax and sit nearby when waiting for cleaning the stuff. Overall a bit more expensive in comparison what you get.
Dear Vaclav, Thank you for taking the time to review your recent stay with us. We are sorry that our amenities were not up to standards and appreciate your feedback.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewVery close to the convention center one minute away from the hotel walking.
When I rented it, it said pool and gym available but when we got there, the pool is closed for renovation and my kids really wanted to go in the pool if I had known, I would not have chosen this hotel. Hotel room was too small and there was no drawers to put any clothes.
Thank you for taking the time to review your recent stay with us. We do apologize that you believed our property had a pool and will continue to investigate this as the pool has been out of service for more than one full year.
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewEveryone on staff helpful and polite. Food was fantastic at Cottonwood. Location was good.
Dear Darla, Thank you for taking the time to review your recent stay with us. We are glad that you enjoyed your time on property and we hope to welcome you again in the future.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewGood day, Thank you for your rating! We're glad you enjoyed your stay overall. If there's anything we can improve to make your next visit even better, we'd love to hear your feedback. Hope to welcome you back soon! Andrew Anwar Radisson Downtown Salt Lake City
Good day, Thank you for your rating! We're glad you enjoyed your stay overall. If there's anything we can improve to make your next visit even better, we'd love to hear your feedback. Hope to welcome you back soon! Andrew Anwar… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewOverall stay was good. I will stay again.
Breakfast not included in the rate.
Dear Chigbundu, Thank you for taking the time to review your recent stay with us. We are glad that you enjoyed your time with us and we look forward to welcoming you again. Safe travels, Becky
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewShower worked ok
Toilet ran all the time Wall to wall obnoxious kids in lobby. noanagememt to correct.website showed executive admittance wasn't open on weekend.rrsyaurant and bar not open until 4
Dear Albert, Thank you for taking the time to share your feedback. We sincerely apologize for the aspects of your stay that did not meet your expectations. We’re sorry to hear about the issue with the toilet and any inconvenience this may have caused. Our maintenance team has been notified to ensure this is promptly addressed for future guests. We also understand how frustrating it must have been to experience noise in the lobby and a lack of management presence to address it. Your comments have been shared with our team leadership to improve our guest experience and supervision in public areas. Regarding the Executive Lounge and restaurant hours, we regret any confusion caused by the information presented online. There is a sign outside of the ECL with the accurate hours of operation, but we will try to communicate better. We value your feedback, as it helps us improve, and we truly hope to have the opportunity to welcome you back for a much more enjoyable stay. Warm regards, Andrew Anwar Radisson Downtown Salt Lake City
Dear Albert, Thank you for taking the time to share your feedback. We sincerely apologize for the aspects of your stay that did not meet your expectations. We’re sorry to hear about the issue with the toilet and any inconvenience this may … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe dining room was vexcellent
The value fior money of the accomodation
Dear Ana, We’re delighted to hear you enjoyed the dining room — we’ll be sure to share your kind words with our team. We also appreciate your honest comments regarding the value for money. We're always looking for ways to improve and will take your input into consideration as we review our pricing and offerings. We hope to have the opportunity to welcome you back and provide an even better experience. Andrew Anwar Radisson Downtown Salt Lake City
Dear Ana, We’re delighted to hear you enjoyed the dining room — we’ll be sure to share your kind words with our team. We also appreciate your honest comments regarding the value for money. We're always looking for ways to improve and wi… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified review